Customer Ratings & Reviews

This GE Smart Window Air Conditioner was easy to install in my window, with clear instructions and all required parts (but not tools) provided in the box. There was plenty of insulation material – including strips for the inside of the window opening and flat panels that cover the accordion flaps on either side of the unit. The AC unit is easy to use from the control panel, which uses actual temperature units (so you can set the temperature to, say, 72 degrees, not just an unmarked spot on a range from red to blue). Like most window AC units, there are multiple fan speeds, a fan-only mode, and an energy saver that turns both the cooling function and the fan off when the desired temperature is reached. There's also a compact remote control that's intuitive and unobtrusive. The most convenient thing about this AC unit is the WiFi connectivity, although I had some trouble setting that up. I tried first using my Android phone. Although it’s a high-end phone, with the latest Android OS, I kept getting stuck at the same step. After three unsuccessful attempts, I tried my wife's iPhone, and it worked like a charm. I was up and running less than 5 minutes later. I’m happy to report that once I got the AC unit set up, I was able to use either my Android or my wife’s iPhone to control it. That’s all done using the Comfort GE app, which works like an anywhere remote control for the AC unit and temperature monitor for the room. It’s great for turning the AC on and off from another room or across town. It also has a feature to create a cooling schedule, and another that uses real-time phone location to control the AC as we come and go. We use Google Assistant often, so I was excited to connect the AC unit to that. Unfortunately, I couldn’t find anything called “GE” or “Comfort GE” in my Google Assistant setup menu. Eventually, I checked my email and saw that GE had sent instructions to use something called “SmartHQ” to make the Google Assistant connection. It would have been quite helpful to have that information somewhere in the GE Comfort app, in the card in the box that described Wi Fi connectivity features, etc. That said, once I had SmartHQ connected, I was up and running, asking Google Assistant to turn on and off the AC or the fan for me. Overall, this is a solid window AC unit. There were a few hurdles getting the smart features configured, but now that they're up and running, they're already proving to be quite convenient.

Do not buy. It broke within 6 months and I only use it for the summer. It has internal issues.

The unit came a different day than geek squad. other arrangements had to be made to bring the unit up to my daughter apt. Ended up cancelling the squad. Manager tried very much so to resolve the problem. He was extremely helpful.

I purchased this three weeks ago and it doesn’t get cold. It blows cool air but not cold. The app doesn’t save the correct setting while away either. I called Best Buy to try and exchange it but they won’t allow me because it’s been longer then their two week policy. Got screwed for a whole week. It also started blowing water out of the vents. Waste of money for Texas heat

Very upset that I can’t return this it is loud and the energy saver does not work properly, sometimes it does sometimes it doesn’t. For the price I thought I was getting an upgrade from my previous AC.

GE items were always dependable. Worked great while it lasted but stopped cooling and replaced it not long after purchase.

Worse Air Conditioners I've ever bought. It barely cools the room. I have to use a fan to help circulate the little airflow that it lets out and that still doesn't do much. I hate this thing. Complete waste of money. Now i have to purchase a new Air Conditioner again this year. GE Never again.The bad thing is that i bought two different models and they both suck. Back to Frigidaire i go

My bed room is so small and this ac takes hrs to cool. I threw the box away or else i would have returned it.

Unit thermostat failed after three weeks of use. Would report a temperature of 37F while room temperature was in the 80s. Unplugging the unit and plugging back in appeared to reset the thermostat, but the temperature readout would drop from 77F to 68F in under a minute, then drop to 59F two minutes later, turning off the compressor, since the lowest setting is 64F. The temperature reading would continue to drop over the next few minutes until it would settle on 35-41F with the fan just blowing hot room air around. You can’t trust the brand name anymore, this is a rebranded Chinese lemon. Avoid it like the plague.

Installation parts were very nice, and the WiFi connectivity features connected easily and are nice as well... But well it worked great for a year, and now that the warranty is expired by only One Month the cooling is not so great and evaporator freezes indicating a low refrigerant charge. Repair charge cost more than a new one, so be warned this is a THROW AWAY Appliance...

Worked fine for 11 months, then stopped cooling. Very disappointing.

I bought this unit in June it is only October and already isn’t working this is beyond upsetting.

I made sure to buy an A/C that links to my house system, well I can’t even get them to connect to there own app!! The give a 1800 # to call

Luckily it died right after the heat dome ended, but $300 for one season of use is not worth. Noticed it wasn’t as cold as last year but thought I could make it work, guess not. At this point I don’t think GE is worth it.

didnt last but for 2 months. support is a joke. and best buy is not any help at all

Avoid GE air conditioners. I have had 2 of them and they both burned out in 2 years. Electronic panels on both of them stopped working. They're priced affordable because they simply do not last.

Only worked one summer and now it will not even turn on. Don’t waste your money!

Don’t care for this particular air conditioner. Me and several others have read the directions and none of the settings we put it on makes it kick off and on.

Was okay at first then like Ll others made within the last few yearsstopped working well enough and barelykept the room cool. Did not even have it long enough before trying another brand and just threw this one out instead of dealing with it. Sadly forgot I paid for the extended service plan.

Within a week - it started giving problems and we investigated online it seems like this particular model has a problem with where the circuit is placed for smart control. This is really not worth the time /effort of buying and installing