Customer Ratings & Reviews

The machine itself washes the clothes good and all but it keeps leaking from the bottom had it replaced twice already and just bought it 2 weeks ago getting another replacement tomorrow. I dont know what else to do if it does the same thing. They asked that i could 1) upgrade but i would pay the difference which is me spending more money 2) getting another brand similar price but i bought a set so that means not matching which makes no sense of buying a set if they going to look different smh. And when i call and ask to speak to supervisor/ manager they question you why why and transfer you to sales instead.

Washer is good besides the noises it makes and the aggressive spin that makes it walk across the floor

Love this washer! Super easy to use and works great!

The washer is working fine as of today 3/7/2025, we’re quite happy with it.

Love the controls one has for the aspects of washing clothes. Both me and my wife made many comments to each other for how we enjoyed using this machine. We hope this will give us seven to ten years of reliable use.

I purchased this washing machine brand new less than a year ago and since then, things, such as shirts, sheets, towels, blankets, some being BRAND NEW, come out with the stains. This has happened multiple times already, and it's very frustrating because I purchased brand new sheets that are supposed to be washed before putting them on my bed, why are they coming out with stains, which OBVIOUSLY, didn't have before going into the washing machine? VERY DISAPPOINTED TO SAY THE LEAST. My, now deceased mother's washer and dryer, was also a GE, still functioning, but it was time for a new washer. Those two items were purchased well OVER 30 YEARS ago and still reliable, but now, sometimes, some of the clothes come out and they're not even wet, and I know better than to over fill any type of washer or dryer. Very dissatisfied

GE products are the worse. I got my house 4 years ago and bought GE products because they were supposed to be reliable. I got this washer and a fridge. This washer 1 year and 4 months ago. Good thing i got extended warranty for the washer so they are supposed to fix it or replace it after breaking down on me in the middle of a cycle. The warranty process with BestBuy has been a nightmare btw. I had problems with the GE fridge (expensive) just a little over a year after i got it. I was lucky they did an exception for the warranty since for that one I didn’t get extended warranty. I feel like they make them unreliable on purpose.

We bought this Top Load Washer when our other washer broke. This one is amazing!! It has so many options and works consistently every time. We've had it about 2 months now and LOVE it. We also bought the matching dryer.

Excellent washing machine. It washes my clothes efficiently and quickly. Very satisfied with its performance

I love my new GE 4.5 load washer, because you can put it on any cycle and it works great!

I can’t blame Best Buy for this machine but GE has a lot of work to do. I wanted to like the machine but any setting I have used has turned out to be a disappointment. The machine doesn’t wash properly and never dispenses the fabric softener smoothly. I attached photos to show what I mean. I’m thinking about exchanging it for a different brand altogether. This is a huge disappointment.

He knew his job and helped me to purchase an extraordinary washer thank you

I loved this game, very functional, strength and speed

Verywell built and sleek machine like blu lit displays

Im sad to say these washing machine need to be sent back to factory and looked over. I recently purchased had issue's with using it when put on the bulky/bedding setting. I had a second one delivered same issue. Sheets were soak and wet after cycle and barrel makes loud banging sound like its not attached.

Delivering a broken item after two weeks of forced rescheduling.

The terrible washer. It stopped working less than a year purchased!

I’m so happy with this purchase! It’s sleek, super quiet, and gets my clothes cleaner than ever. I love the different cycle options and it’s easy to use and surprisingly fast. The drum is spacious enough for big loads and it still saves energy and water. It’s honestly made doing laundry kind of fun which I never thought I’d say that! Best Buy made the whole buying and delivery process smooth too. Highly recommend!

My 25 year old, extremely basic, not water or energy efficient washing machine died. I know new machines - like the impeller top-loaders - use very little water, and I was not a fan. I live in an area with plenty of cheap water, so I didn’t want to sacrifice cleaning ability for a non-problem in my area. I wanted a machine that just filled with water and had an agitator, like the old-fashioned model it would be replacing. The Towels + Deep Fill setting mostly solves the "not enough water" issue. It doesn’t fill to the tippy top like an old machine, but because my old washer was 3.2 cu. ft. and this new one is 4.5 cu. ft., it actually covers my queen-size comforter with more water than the old machine did. I gave the Normal cycle a try - this is the auto-sensing, water saving cycle. To my surprise, it's perfectly fine. For normally soiled clothes (i.e. everyday grime - not something like a mud-covered sports uniform), I actually use the Normal cycle. It only uses a few inches of water and doesn’t completely cover the clothes with water, but they still come out perfectly clean. I’m also using way less detergent because I’m using the dispenser. I can’t really think of any cons to the machine. I guess the lid lock is a little annoying, but every new machine has that for safety. I love the glass lid. Time will tell how reliable it is - it’s only been two weeks. I wanted to get an LG machine with a higher reliability rating (according to Consumer Reports), but it was physically too large for the closet I was putting this in. I bought the Geek Squad five-year warranty, so I’m at least going to get five years out of it.

I've had this washer for about a month now and have used just about all of the settings over that time. First, the washer does a terrific job of cleaning the clothes. The tub has the ability to hold large items such as a comforter. It's located in the basement so the noise of changing cycles isn't that noticeable. However, there are a couple things that I need to comment on. This washer has the fabric softener holder in two locations. One being in a drawer with the detergent bin, the other on the center shaft. Sometimes, if I used the drawer bin, the fabric softener wouldn't be distributed into the tub. So, now I use the bin in the tub. A more disturbing issue is with the machine going off balance very easily. I always put clothes in the tub evenly, but during the start process, the tub will spin briefly as the water is filling. At times, this moves the clothes around unevenly. Fortunately, I only run the washer when I'm in the house, so when this happens I stop the washer and rearrange the load. One last thing to note, the washer is pretty tall. If a short person (like me) uses it it might be suggested to have a step stool handy to reach any clothes in the bottom of the tub. All things considered, this washer is very good. I would suggest it to anyone.