Customer Ratings & Reviews

Hello, thank you for your review. We are sincerely sorry that your washer has stopped operating properly so soon into its lifespan. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA

Hello, thank you for your review. We are very sorry that your washer leaked water on your floor. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We're glad, though, you were able to schedule a service appointment to repair your unit. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA

Hello- We are so very sorry to hear you're having this issue with your washer. This is certainly not what we want to hear. We can understand your frustration and apologize for your inconvenience. We would like to know a little more information. When you have a moment, please send us a private message via Social Media with your model and serial number and other details. Thank you! Joyce@GEA

Good day,

We're so sorry to hear that your washer is not spinning and understand how aggravating that is.
If your top load washer will not spin, there are several things you can check in order to try to fix this yourself. We are listing these things below.



Pauses for Full Size Top Load Washers:

Wait a few minutes to see if the washer will spin since pauses of up to three minutes may occur between cycles as the timer advances forward. For example, there may be a three minute delay at the end of agitation prior to the washer pumping out the water and going into spin.

The pump out process itself can take an additional three minutes after a pause in the cycle.

After the pump out, the washer will begin to spin. Do not manually advance the timer if it is pausing after agitation as you may miss the pump out portion of the cycle when doing this.



Pauses for Space-Saving Top Load Washers:

If you see the code dE or E2 on the control panel display, this means the lid has been opened causing the washer to pause. These codes will flash for approximately 30 seconds before the unit shuts off and the wash cycle needs to be restarted. To reset these codes:

Close the lid.

Press the Start/Pause button to restart the wash cycle.

If the Start/Pause button is not pressed after closing the lid, the washer will not start on its own and it will shut off after a short delay.

If the washer is paused for longer than 30 seconds during a wash cycle, the washer will automatically shut off and the wash cycle will need to be restarted.

If the washer shuts down mid-cycle, make sure it is properly filled and leveled.

If the washer basket is filled with laundry beyond the balance ring, the washer may begin to shake and this may cause the spin cycle to stop.

To level the washer:

Twist the leveling feet clockwise until they reach the ground.

Twist and turn the locking nuts counter-clockwise to lock the leveling feet in place. Loss of Power:

Check your house fuses, circuit breakers and the wall outlet. A loss of electrical power to the washer will cause a failure to spin. To check for power at the outlet, carefully plug a small table lamp or hair dryer into the wall outlet and turn it on.

If it does not work, you may have blown a fuse, tripped a circuit breaker or have a defective wall outlet.



Lid is Up:

Make sure the washer lid is down. Some older washers will agitate with the lid up but none of our top load washers will spin with the lid up.



"SPIN" light is flashing or "bALAnCINg" (balancing) is in the display (2015 and newer models):

This means the washer cannot spin properly. After the wash cycle was complete, the items in the load were no longer evenly distributed enough in the tub to allow the spin out of the water. Manually redistribute the items in the load more evenly in the tub, then resume your cycle by pressing START or select Drain & Spin and press START.



"SPIN" light is not flashing and "Lid Lock" light is off:

First, check your OPTIONS knob to ensure that the knob is pointing at an option. If the knob is between options or pointing down, the unit may not spin.

Turn the OPTIONS knob. You should notice that the washer beeps every time a different option is selected. Set the OPTIONS knob to your desired setting, set the washer to Drain & Spin and press START.

If the washer does NOT beep as you turn the OPTIONS knob, then the knob is not working and a service call will be needed.



If CAnCELEd ("canceled") is scrolling on the control panel or the two furthest lights are flashing (2015 and newer models):

This indicates that an error has occurred. Select Drain & Spin and press Start. This will attempt to clear the error. If the problem persists, disconnect power to the washer for one minute, reconnect power and retry by either re-starting your previous wash cycle settings by pressing Start or select Drain & Spin and press Start.

If you need to schedule a service appointment, you can call 1-800-432-2737. We hope this information is helpful. Mike@GEA