Customer Ratings & Reviews
- Model:
- AHP10LZ
- SKU:
- 6390683
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the excellent cooling capacity and ease of use of this 450 Sq. Ft. 10,000 BTU Smart Window Air Conditioner. Many appreciate the WiFi and remote control features, while some find the unit's sound level to be a drawback. Other concerns include the product's weight and the performance of the accompanying app.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Do not buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just stopped working out of the blue - not even a year old. impossible to get Best Buy or GE to provide a replacement
No, I would not recommend this to a friend Not so good a experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought window air conditioner for my garage Only to discover it had already been opened And was dropped and damageD so when it was returned to the store it was rotated in the box where The damaged spot didn’t show. Very deceiving. Dissapointed. Had trouble getting it to work right. Still not sure if it’s working to full capacity
No, I would not recommend this to a friend- Cons mentioned:Noise level
Not doing a great job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So so noisy Doesn't cool my Room Not highly recommend
No, I would not recommend this to a friend - Cons mentioned:Noise level
Arrived Defective Twice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got two of these and both were defective. The first one rattled loudly and the second wouldn’t stay on or blow air. Spent $110 on both installations that I won’t get back. Very disappointed. Do not buy. Return process painful.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, and thanks for reaching out to us. We genuinely hate to hear you have had an issue with the first air conditioner rattling and the second not staying on or blowing air. We know how inconvenient this type of issue would be, especially when it's recurring. Our service department is available at 1-800-432-2737 if you ever need to arrange an appointment, and there are troubleshooting steps in the manual that can often assist with resolving issues as well. Information about the warranty is also available starting on page 17 of the manual, if you feel you need to take advantage of that. We will certainly send your feedback to our Air Conditioner Design team for review and possible future alteration. We appreciate you sending your thoughts so we can properly review the matter. We are happy to help with any other questions or concerns. Best wishes! -Sarah@GEA
It’s okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The window air conditioner is efficient. Not as quite as I expected to be.
I would recommend this to a friend- Cons mentioned:Reliability
Didn’t work after 2 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So upset that I spent more than 400 dollars for this piece of junk. It stopped working after 2 weeks. Then have to wait another two weeks for GE to come and look at it. I won’t be happy until I get a full refund and they take that piece of junk with them
No, I would not recommend this to a friend Works well, good price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and has connectivity options desired. Not as attractive as other models.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your business and glad to hear your air-conditioner is working well for you. We will share your feedback in regards to the aesthetics. If you have any questions in the future, please let us know. We are here to help! Joyce@GEA
It’s okay. They don’t make them like they used to.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for our bedroom. The minimum temperature is 64. Clearly I didn’t do enough research to make sure we had a cool room. We wake up some mornings to stuffy air. Next time I’ll get something that does the job.
No, I would not recommend this to a friendNot a great value
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't keep our small room cool at all - too focused on conserving energy over cooling room
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We are sorry to hear that your air conditioner is not cooling your room well. It's really important that the air conditioner is sized correctly for you room. An improperly-sized air conditioner can result in a cold, clammy environment or an inadequately cooled room. A comfortable room is often more a factor of low humidity than low temperature. There are two troubleshooting articles on our website that provide more information on this issue; they're titled, "Air Conditioner Not Cooling Well" and "Air Conditioners Sizing Guidelines." We hope this helps! Be well, Kelsey@GEA
GE 450sqft 10,000BTU Window "Air Conditioner"
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit leaks all over the place inside the house. We checked to make sure that it was installed properly and it's fine. I considered that all the rain we had was a problem as perhaps it comes through the openings on top of the unit, fills the pan inside, and spills into the house. However, no rain, and it's still leaking everywhere. Also, the fan isn't strong at all. You have to stand in front of the unit to cool off. Lastly, the air that it blows is not cool. Not cool people!!! Now it's too late to be able to return it...how convenient. Very upsetting, and for the BTUs that we paid for. Unbelievable.
No, I would not recommend this to a friendWorks but more like an 8k cooler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cools but not even close to my old 10k but air conditioner. Its cooling is more like an 8k at most.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Do Not Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had my aircinditioner for 60 days and all of sudden, it stops working. It turns on then right back off. I am really disappointed in this air conditioner.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we couldn't be more sorry to see that your air conditioner stopped working after just 60 days. We're sure this was extremely frustrating and we're happy to help. We first suggest disconnecting power to the unit for 2-3 minutes to reset the controls. If the problem persists, we recommend taking advantage of your warranty by following the instructions listed on page 17 of your owner's manual. We're wishing you the best and we hope this is useful information to you. - Guy@GEA
- Cons mentioned:Reliability
Mr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item stopped working in less than a year. Remote stopped working even after replacing the batteries. Unit just started turning on/off randomly.
No, I would not recommend this to a friend very good A/C
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low Output, if you are looking for a A/C to cover more than one room this may not be the one.
I would recommend this to a friend- Cons mentioned:Noise level
Poor A/C unit
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s start blowing hot air just after having it for 1 year and it doesn’t cool medium size room well. And it’s very loud.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey,
We appreciate you sharing your experience with us. Our apologies to hear that your AC is not cooling well.
If your room air conditioner is not cooling properly, there are a few things you should investigate.
Check the Installation:
Make sure the air conditioner is properly sized for the room.
Make sure nothing is blocking the front of the air conditioner. When the unit is blocked by curtains, blinds or furniture, air flow is restricted and the cooling performance will be affected.
Check the Ambient Temperature (Environment):
Check the outdoor temperature. Operating a room air conditioner if the outdoor temperature is 70 degrees Fahrenheit or below will limit the cooling capacity of the unit.
Check the indoor temperature. If the room is already 64 degrees Fahrenheit or below, the thermostat cannot turn on the compressor.
Consider the temperature of the room when the air conditioner was first turned on. If the room was very hot, it will take longer to cool the room. When heat is stored up in walls, furniture, rugs and draperies, it will take longer to cool the room down. Whenever possible, turn the air conditioner on before the room heats up.
Check the Coils and Air Filter:
If there is ice on the coils, the outdoor temperature may be below 70 degrees. The best way to prevent ice on the coils is to avoid running the unit if the outdoor temperature is below 70 degrees Fahrenheit. If the temperature is close to 70 or you are unsure of the temperature, you can turn the thermostat to a warmer setting and set the fan switch to the highest position.
Make sure the air filter has been cleaned in the last 30 days. Filter removal and location varies depending on the individual model.
Check the Settings and Operation:
Check the thermostat setting. The highest setting on a model with a mechanical (knob) dial control will provide maximum cooling. Setting the temperature to a lower setting on a model with electronic, digital controls will provide maximum cooling.
If the air conditioner is cycling on and off too frequently, the unit may be oversized for the area being cooled or the filter may need to be cleaned. If this doesn't work, please reach out to us on social media for assistance. Mike@GEA
Not worth
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this unit or any purchases from this store. Not only did the panel/board from this unit completely stop working, when I called GE for further assistance was told - this specific model was defective and could not be returned or exchanged. All this in less than 9 months of purchase and 2 months of physical use. BB should do better when selling items and notifying when they go on such list.
No, I would not recommend this to a friendDead compressor just outside of warranty.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thoroughly disappointed in this unit. I purchased back in april of 2022, properly stored it over the winter. Kept up with the maitnenance and cleaned real good before using this year. Now the unit freezes up and cannot maintain 80 degrees in a small sunroom. GE wants to charge to send a tech and due to being out of warranty they will not stand by their product. Buyer beware!
No, I would not recommend this to a friendDO NOT BUY!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of using the item it does not work properly. Although I purchased the geek squad plan, they cannot deliver another one for exchange. It is now on my floor just taking up space.
No, I would not recommend this to a friendNot so smart
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this smart air conditioner to replace a year an 18 month old GE air conditioner that stopped blowing cold air. I figured we would spend the extra money and get a smart air conditioner. It connected and worked for 1 week and now won't connect. Tried to uninstall the app and also tried on 3 different phones. 13 days old amd Best Buy wants me to return it to the store for a replacement. Why not service it as we also bought the geek squad protection. If i have to remove it and take it back to the store i will be getting a refund.
No, I would not recommend this to a friendVery bad.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your time buying this product. It only worked for the first 2-3 weeks. Best buy ONLY gives you 15 days for a return then will not accept it after that. My ac stopped working within the 3rd week of having it. I was told i would have to contact the manufacturer for a return authorization, yet the manufacturer told me they don't do those authorizations. So here i am stuck with an ac that is blowing out HOT AIR. Less than 30 days from my purchase date and yet cant receive a replacement or return because its past 15 days.
No, I would not recommend this to a friend