Customer Ratings & Reviews
- Model:
- AHP10LZ
- SKU:
- 6390683
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the excellent cooling capacity and ease of use of this 450 Sq. Ft. 10,000 BTU Smart Window Air Conditioner. Many appreciate the WiFi and remote control features, while some find the unit's sound level to be a drawback. Other concerns include the product's weight and the performance of the accompanying app.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cooling
Really good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second one, I bought it again to send it to DR cuz there is really hot
I would recommend this to a friend Only works for one year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s works great for only one year or less after that this AC stops working the red light turns on asking to clean the filter which is as already clean. The AC doesn’t work anymore this happen twice. This AC is only good for one year or less
No, I would not recommend this to a friend- Cons mentioned:Reliability
Stopped working after only a few days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this only to have it stop cooling after a couple weeks. Only days after the return policy ended. Now I have to talk to GE to get a replacement, which may break in the future. Try something else
No, I would not recommend this to a friend Don't buy GE
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with this air conditioner. I bought one in the summer of 2021 which broke before the year was up. I had to jump through hoops for it to be replaced. I got the second one in July of 2022 and it broke within 2 years. I absolutely do not recommend GE products.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. While we strive to make sure our products are made of the best quality for our consumers, we also understand there is always room for improvement. We appreciate the feedback, that we'll be sure to pass along to our design team. We hope you allow us to work hard to earn your trust again.
Failed and returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hired someone to pick up and install this unit for me. This unit worked great for two days then began freezing up while only on low cool The ice melted soaking the sill and carpet. When turned back on it would cool for only a few minutes then only blow warm air. It was 97 outside I had to again hire someone to remove it to return it to the store. I was afraid to risk exchanging it for another identical unit For me it was a costly poor choice i didn’t want to repeat. Best Buy accepted the return with no problem and refunded the cost of the unit and warranty.
No, I would not recommend this to a friendFailed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had ours for 29 days and it started with the blinking beeping on off scenario that I am reading about. Best Buy directed us to GE. GE directed us to BB. After four long hours on the phone and no where to take my product for service or refund….I drove to BB. Trent, the manager, agreed to take the product back. Thank goodness as I had no where to turn too. Frustrating and shame on GE putting us in these predicaments with failed products! The compressor works great but not when the brain of the unit fails.
No, I would not recommend this to a friend- Pros mentioned:Cooling
Great AC
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful! Quiet and cools an entire large family room and kitchen
I would recommend this to a friend Reliable as a dead horse
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is terrible. It does great at first, but lasts one summer and then dies over and over and over. I've exchanged it using the Best Buy protection plan twice now and it just consistently stops blowing cold air. So why do I keep getting the same one? Because all the others of similar size are out of stock every time I go to exchange it, and I want that sweet sweet protection plan.
No, I would not recommend this to a friend- Pros mentioned:Cooling
Love it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this air conditioner very powerful and very quite.
I would recommend this to a friend - Cons mentioned:Reliability
DISAPPOINTED...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Lasted 2 summers. Just put it in for this year and it doesn't work...
No, I would not recommend this to a friend Don’t
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it by the very end of 2020 summer, first the wifi connection is a horrible experience I gave up. I will try again this coming summer if I’m able to get connected to the wifi. Second the top of the AC that goes to the outside started to rust within a week ,I couldn’t believe it .I have another AC in my bedroom for three years and still perfect, every time I take it out for winter is only dust ,still look like new. Third it takes a long time to cool the room no Mather how hot is it. I was expecting a lot from this brand that is well known but I’m disappointed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello GMSQueens - Thank you so much for reaching out about your air conditioner. We are sorry to hear about the trouble with the WiFi, rusting, and cooling you have had. These are not common issues and we're disappointed to hear about them. We recommend contacting 1-800-432-2737 sooner rather than later to make sure you are still in the warranty period and get these issues resolved. We hope to hear from you soon. - John@GEAppliances
- Cons mentioned:Reliability
Quit working after a One Year One Month
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lucky I had the Geek Squad coverage for this item. Only lasted on summer...
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there. We are so sorry to hear that your air conditioner quit working. This isn’t ideal, and we apologize for the stress that this has caused. We’re glad to hear that you were able to get your situation fixed and appreciate you leaving a review. If you have any additional questions, please feel free to reach out. Thanks. -Arnesha@GEA
- Cons mentioned:Reliability
Barely a month old and it quit working, DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just purchased this unit. A month in, and the thing stopped running. I will try to solve this, but I'm betting I am out $400. DO NOT BUY THIS UNIT.
No, I would not recommend this to a friend I think my air conditioner is defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have realized my AC unit seems to not be accurately monitoring air temperature as the thermostat in my room will read 75-80 degrees with the unit set to eco or cool and temp set to 70 degrees and still not coming on to cool down. When the unit is set to anything lower than 70 degrees it will run until the room gets to -5 degrees from set temperature to the point that where I had to shut it off as it got too cold. Can’t imagine this is how this unit is supposed to work.
No, I would not recommend this to a friend- Cons mentioned:Reliability
They worst AC Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fist one a purchased came defective the second one stopped working 45 days later. This is my worst experience with any electronic ever purched
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Will - We are so sorry to hear about your experience with these air conditioners. This is certainly not what we would expect to hear, nor the ownership experience we strive for. It would be our pleasure to take care of this for you. Please call 1-800-432-2737 to take advantage of the warranty. Thanks. - JB
- Cons mentioned:Noise level
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews and I decided to buy this AC but all reviews were incorrect, it make a lot of noise . Poor quality overall
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello,
We're quite sorry to know that your air conditioner is loud and can understand how much of a headache that is. We're constantly working to improve the quality of our products and your comments are a key part of that process. Take care! Mike@GEA
Does not cool properly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First night using it right out the box and i set it on 68 cool and its blowing tepid air. The worst ac. I paid someone to install it and now i dont know what to do its sucha pain to take down and return. SO DISAPPOINTED WOTH GE!!!!! not worth buying 10000 BTU and cant cool average bedroom
No, I would not recommend this to a friendDon’t waste your money horrible purchase!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this air conditioner only works good for a year and a half !!! Mine keeps on shutting off and beeping it comes on for 3 seconds then shuts back off . The Wi-Fi doesn’t work . It says clean filter which I did and it’s still not working . This by far is the worst appliance I have purchased!!!
No, I would not recommend this to a friendWe are not making this up, why should we,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Box was mishandled was open and crushed lucky the unit is not damaged, you need to be more careful regarding goods, presentation and the handling of expensive AC goods.
No, I would not recommend this to a friend- Cons mentioned:Noise level
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this air is terrible does not cool anything and is extremely noisy I do not recommend it at all, very dissatisfied
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about the trouble you have had with this air conditioner. For better cooling, make sure there is nothing obstructing the unit such as a curtain or piece of furniture, doors to the room are kept closed, and the unit is properly sized for the area. Also, make sure the filter is cleaned regularly and the unit is set to Cool. For noise issues, the main cause is vibration between the unit and the window. To reduce this, make sure the air conditioner is secured to the window tightly. Thank you for the review and keep in touch. - John@GEA