Customer Ratings & Reviews
- Model:
- AHP10LZ
- SKU:
- 6390683
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the excellent cooling capacity and ease of use of this 450 Sq. Ft. 10,000 BTU Smart Window Air Conditioner. Many appreciate the WiFi and remote control features, while some find the unit's sound level to be a drawback. Other concerns include the product's weight and the performance of the accompanying app.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Garbage
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 AC's and they both didn't survive a year. Don't waste your money!
No, I would not recommend this to a friend hot
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased back in may 2022 worked great took out for winter months stored properly, put in window june 2nd of 2023 an is not working right. set the cooling on an it works the same as the fan. Yup broke you would think for the price i should at least got one year of it nope only 5 months.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Quit working
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely cooled a 15x15 room then quit working a couple months in, just turns off after 2 seconds and repeats.
No, I would not recommend this to a friend Do not buy!!!!!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd one of these. First one went out for a faulty computer board. Returned it got another one an another an the following year it went out again. Same issue
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to review this further. Please send us a private message on any of our GE Appliances social media platforms with your full model and serial numbers and a screenshot of this review.
Not satisfied.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The smart Wi-Fi option never worked and it won’t work if the thermostat is set at 66!!
No, I would not recommend this to a friend- Cons mentioned:Reliability
Horrible product, did not last one year.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this AC did not last one year. What a piece of junk.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your air conditioner stopped operating properly so soon into its lifespan. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. If you haven't done so already, we recommend you check your circuit breaker as it may have tripped and needs to be reset. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
- Cons mentioned:Reliability
GE A/C-Don’t Waste Your Money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Worked great for a while but ultimately died within the first year.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your air conditioner stopped operating properly so soon into its lifespan. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
- Cons mentioned:Reliability
At your own risk.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will last less than one year. Purchased last summer didn’t last until this one.
No, I would not recommend this to a friend Not good after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine in the beginning but after 2 years of use, this AC is leaking inside my apartment and the 2 year warranty that I received from Best Buy was a scam and was really for 1 year.
No, I would not recommend this to a friendGarbage, broke within the first three months!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase! Three months later it stops blowing cold air. Best Buy won’t take return, GE can’t repair, gave me some nonsense about taking a picture of the model number, sending it in, waiting two weeks for a certificate, then I have to BUY a new one with my own money and send them the receipt then wait three weeks for a refund. Do not but this garbage device.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are so very sorry to hear about the difficulty you have had with your GE air conditioner. We can certainly appreciate how disappointed you are and the inconvenience you have experienced. We also know this is not the best time of year to be without air conditioning and feel the warranty process we offer will result in the quickest way for you to get your home cool again. We will gladly share your concerns regarding the unit itself and the terms of the warranty with our product design teams. We wish you all the best! Vikki@GEA
Suck
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst AC I ever purchase in my life it does not get my apartment cold it feel like a fan I have to sit on the the AC to actually get some coldness is ridiculous Best Buy you got to do better with your product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're very sorry to hear your air conditioner hasn't been cooling well. With the rising temperatures, we can only imagine how this would be a headache for you. For the best help, we recommend the following tips: 1) Make sure the air conditioner is properly sized for the room. 2) Check to make sure nothing is blocking the front of the air conditioner. When the unit is blocked by curtains, blinds, or furniture, the air flow is restricted and cooling performance will be affected. 3) Consider the temperature of the room when the air conditioner was first turned on. If the room was very hot it will take longer to cool the room. 4) Check the thermostat setting. The highest setting will provide maximum cooling. If you find these tips to be unhelpful, we'd suggest consulting the warranty found on page 17 of the owner's manual. We appreciate you bringing this to our attention and we hope these tips are useful. - Guy@GEA
- Cons mentioned:Reliability
no air
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to return it stopped working after one week not a good buy
No, I would not recommend this to a friend Did not work properly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited to get but once installed it did not blow cold air. Had to return. May have been in the shipping as there was oily substance in packaging
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Rlwilliams - We are very sorry to hear about the trouble with the new air conditioner. Please make use of the warranty and exchange the unit at the dealer. If you have any questions or concerns, please let us know. We are always happy to help. - JB
Fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only goes to 64 ridiculous to get this email multiple times!
No, I would not recommend this to a friendWaste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. This AC broke in under two weeks of it being installed into my window. It started splashing freezing water, leaking inside of my apartment, and now there is no hot air. Contacted GE and Bestbuy to fix this AC, and apparently there are no parts to this AC so it cannot be fixed. A fan works better than this AC.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are truly sorry to hear about the issues you are having with your air conditioner. We do understand how frustrating and inconvenient this situation is and truly apologize. Under the terms of the one-year warranty, the unit will be replaced entirely. Please refer to page 17 of your Owner's Manual for information as to how to obtain a replacement unit during the warranty period. All our best! Vikki@GEA
No cold air/Cuts off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am VERY disappointed that I purchased this AC on 6/9/2021 and I am already experiencing it blowing HOT air and it cuts off randomly. I spent my hard earned money on what I thought was a quality product however it is not. The worst part is it is PASS the return date so I am mostly likely stuck. Please buy anything but this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are very sorry to hear you are dissatisfied with your GE air conditioner and can certainly understand your frustration and apologize for your inconvenience. If you are using the Eco mode function, try changing the mode setting to Cool instead. If that improves the cooling operation we're thrilled. If you continue to have difficulty, please refer to Page 17 of your Owner'[s Manual for a description of your one-year warranty. Having just purchased the unit in 6/21, you are still covered. We wish you all the best! Vikki@GEA
doesnt cool my bedroom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a 10k before that would freeze my room. this barely does the job. doesnt cool unless i have a fan in front of it blowing the cold air
No, I would not recommend this to a friend- Cons mentioned:Noise level
Junk
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. The WiFi doesn’t work; the unit is super noisy.
No, I would not recommend this to a friend New tech not the same
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old 10,000 btu air conditioner would cool the same room with ease! This new model fights to keep it cool.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, and thanks for reaching out to us about this window air conditioner. We hate to hear the new unit is not cooling the same area your old air conditioner did; we know that would be frustrating, and would like to assist. A unit with 10,000 BTUs of cooling power is best equipped to cool a room of 350 to 450 square feet; if your space does not fit those dimensions, the unit may not be able to provide a consistent, even cooling performance. If your air conditioner is the right size for your space, you might want to check that the air filter is clean, and the airflow to the unit is not obstructed at all. Other troubleshooting steps are available in the manual. If you think you may need to take advantage of it, the manual also includes information about the limited warranty on page 17. We hope this information is helpful, and you are able to get a great cooling performance in your space soon - if you have any other questions or concerns, we're always glad to help! -Sarah@GEA
Only got 4 months of use then it broke
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only used it for 3 months last year. Installed it this year and it worked for a couple weeks. Now it will light up every light and run for 3 seconds than turn off. No help to fix this from Best Buy and GE is not doin any better. Looks like im off to buy another.. Definitely would NOT recommend this unit
No, I would not recommend this to a friend