Customer Ratings & Reviews
- Model:
- AHP10LZ
- SKU:
- 6390683
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the excellent cooling capacity and ease of use of this 450 Sq. Ft. 10,000 BTU Smart Window Air Conditioner. Many appreciate the WiFi and remote control features, while some find the unit's sound level to be a drawback. Other concerns include the product's weight and the performance of the accompanying app.
This summary was generated by AI based on customer reviews.
Doesn’t blow cold air
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had for less then a month and it stopped blowing cold air
No, I would not recommend this to a friendbadac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this Model! Filter Reset Errors and even GE wont fix it--- multiple attempts to troubleshot -- it wont reset... apparently it's a known error. :( Went through 2 of these - same issue.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for sharing your experience with us. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience these air conditioners have caused you. This is certainly not the experience we wish for our consumers to have; therefore, we highly recommend reaching out to us on social media, where we’ll be happy to investigate these issues further. We hope this helps and we look forward to hearing from you. Wishing you well – Matthew@GEA
Junk but works
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit itself works well but the app that controls the unit is horrible doesn’t work at all just crash when open on your phone. Also the unit started rusting after one month of using
No, I would not recommend this to a friendDon’t waste your money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible only had this air conditioner for less than a month and it’s already not keeping the room cool
No, I would not recommend this to a friendNot happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite the brand of air conditioning, it is a waste of money. I do not recommend it. It does not cool even though the room is not that big.
No, I would not recommend this to a friendBad
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compresor stop working after 2 years and noise, leaks
No, I would not recommend this to a friendMrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t even put 1 star! DO NOT PURCHASE! Don’t waste your money! AC stopped working less than 3 months of purchase! I called Best Buy and called manufacturer and no help.
No, I would not recommend this to a friendWorst ac ever owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ac only lasted 11 months . Everyone is having the same problem with it look it up on YouTube. Ge don’t answer there phone or emails
No, I would not recommend this to a friendGE 10000 btu
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great first year.13 months later May 2022. Installed and NO COLD AIR. I didn’t buy extended warranty. I bought a Frigidaire from Amazon with 4 years warranty for $44.
No, I would not recommend this to a friendAir Conditioner thinks it is an ice maker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased 3 of these in May '21. Two are not functioning (they ice up and leak onto the interior). Extremely dissatisfied with General Electric.
No, I would not recommend this to a friendBuyer beware
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted one year....Terrible product. GE should be as F
No, I would not recommend this to a friendAir conditioning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was missing pieces and the window bar it did come with was for another model. Never again returned it that day
No, I would not recommend this to a friendcan't recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 1 year does not cool properly . very anemic, can't recommend
No, I would not recommend this to a friendBAD SERVICE LAWFIRM INVOLVED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you were told this unit does not work and to pick it up in Sept when you were supposed to pick up the other unit too!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're so sorry to see your air conditioner isn't working. We can imagine what a disappointment this was for you so if you've taken the steps to receive a replacement we suggest reaching back out to your local Best Buy for additional assistance. We're wishing you the best and we appreciate you bringing this to our attention. - Guy@GEA
it's junk
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this one first didn't work had to return purchased second one and it had problems 8 months later
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for leaving a review. So sorry to hear about the issues you've had with your replacement air conditioner, we can certainly understand the frustration. If your unit isn't cooling well, take a look at the following article to see if it helps: AIR CONDITIONER - NOT COOLING WELL. If you continue to have issues, we'd recommend taking advantage of your warranty as see on page 17 of your Use and Care manual. We do hope this helps! Best wishes. -Michael@GEA
It sucks
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gave out after 2 months. I wouldn’t bother buying this ever again. On the phone with Best Buy now to see if I have options
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This is very disappointing to hear! We're sorry the air conditioner is having some unexpected problems and hope you will take advantage of the warranty by calling 1-800-432-2737. Thanks so much for reaching out. - John@GEA
88 flashing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months air conditioner stopped working. It just keeps flashing 88 on the display and it cuts off after a few seconds
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out to us! We’re so sorry to hear about this issue with your air conditioner! This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating this can be. With that said, we're confident that our technician can get you taken care of; therefore, we recommend scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We hope this helps, and we look forward to hearing from you. All the best – Matthew@GEA
Don’t do it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, my 10,000 btu a/c stopped working after three weeks… I figured I would get A/C from Best Buy because they sell appliances.
No, I would not recommend this to a friendNot recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible don’t buy it, work for about a month now no more cold air.
No, I would not recommend this to a friendYikes... avoid like the plague
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you buy, get protection. I am on my second one of the summer and I am having even more issues :(
No, I would not recommend this to a friend