Customer Ratings & Reviews
- Model:
- AHP10LZ
- SKU:
- 6390683
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the excellent cooling capacity and ease of use of this 450 Sq. Ft. 10,000 BTU Smart Window Air Conditioner. Many appreciate the WiFi and remote control features, while some find the unit's sound level to be a drawback. Other concerns include the product's weight and the performance of the accompanying app.
This summary was generated by AI based on customer reviews.
Junk unit
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less then a year old . None of the controls work. Wifi board and control board are bad.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are terribly sorry to hear about the difficulties you are having with your air conditioner and can certainly understand your disappointment and apologize for any inconvenience you have experienced. Your air conditioner is covered by a one year warranty. Please review Page 17 of the Owner's Manual for information on how to take advantage of your warranty. We hope we have the opportunity to restore your faith in our brand. All our best! Vikki@GEA
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This price is insanely high and this product is subpar! I totally wasted almost $400
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Renee - We appreciate your feedback and are so sorry this air conditioner did not live up to its reputation. It would be our pleasure to help with any questions or concerns you may have. Please call 1-800-626-2000 so we can assist with any trouble you may have. - JB
defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the air conditioner is defective and is no longer performing.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're very sorry to hear your air conditioner is failing to perform as it should. We pride ourselves on quality, so we can only imagine your disappointment. If your unit les under a year old, we suggest taking advantage of the warranty listed on page 17 of the owner's manual. We're wishing you the best and we appreciate you bringing this to our attention so we can work to prevent this from happening to other consumers. - Guy@GEA
Did not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work,it blew hot air acted as a fan and not as a ac had it one day
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello and thank you for reaching out. Your feedback is not something we would expect to hear and apologize for the aggravation it has caused. If you should ever have any issues in the future, please call or email us and we would be happy to help get the appliance working as it should. Thanks! - JB
Bad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes up all the time even when it has not been on that long
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Stay away worst product on the market..
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, and thanks for submitting your feedback. We truly hate to hear you are dissatisfied with your window air conditioner, as we strive to provide a positive ownership experience and quality, durable products. If you wanted to submit any specific feedback about what you had trouble with, we would be happy to report your concerns to our Design team for future review and development. We can also provide troubleshooting steps if anything is wrong with the air conditioner's functioning. You can reach out to us here or over social media - we hope to hear from you so we can properly address your needs! -Sarah@GEA
Quit working - day 20
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On day 20, developed a leak on the side and quit working!
No, I would not recommend this to a friendProduct review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this product i wasn't satisfied at all with the performance.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We hate to hear that you have not been pleased with the performance of your new air conditioner and returned it. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
Doesn’t cool as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed poor cooling service to my room
No, I would not recommend this to a friend- Cons mentioned:Noise level
It lasted me 4 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was pretty good for the 4 year span, however it finally died out on me June 19th 2024 it was a nice run thought I could have a few more years but it was as good as it could get, now when I lower it it gets to 71 but that’s all I’ll get it makes wild noises and then it gets back to 80 degrees definitely not what I want. I’ll go for another brand next time before I jump on GE products again. Now I guess its time to lug this crap to the scrap
No, I would not recommend this to a friend - Pros mentioned:Cooling, Wifi
Stylish, cold, mighty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this AC! I like how the lights turn off after a while so that the dark room isn’t lit up. I like the feudo feature and being able to turn it on before hand. My room is really big and I was worried this wouldn’t be enough but it’s great!!
I would recommend this to a friend - Pros mentioned:CoolingCons mentioned:Noise level
Fancy air
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cools kitchen and large living areas. A little loud when running on high:) nice to turn on with app before we get home
I would recommend this to a friend - Cons mentioned:Noise level
Window AC energystar smart ac ⭐️
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pleased this window ac, I purchased this to keep my dog cool all day long… and it runs constantly no, joke I occasionally turn it off or to fan but rarely in the summer when there is an animal or human in the home. And it has done that just fine, more importantly my electric bill was not significantly higher for how much I run this unit. Only issue I have of the unit (which is less about the appliance &more about the room it sits in; is it’s a little louder than I expected, from the product description. The ac IS much quieter than previous AC units I’ve had, if you have good insulation around the unit and in the home/office it wont be a problem you’ll be fine.
I would recommend this to a friend - Pros mentioned:Cooling, Wifi
Best AC unit ever.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best AC unit I have ever owned. It’s made this summer heat in my studio much more bearable. The fact that I can control it wherever I am using the app is just icing on the cake.
I would recommend this to a friend - Pros mentioned:Cooling
Efficient and problem free
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to cool an attached garage, partially insulated with heavy , insulated door. Works extremely well- better than we expected- given the high in and out traffic in the garage. Only complaint- but not a bad one- is that one temp gets the garage cooler than I need and the next temp up leaves it a little too warm. Has been running continuously since installed and no mechanical problems.
I would recommend this to a friend - Pros mentioned:Cooling, Ease of use
ARCTIC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gets the job done cools the room in minutes. It is simple and easy to adjust the settings.
I would recommend this to a friend - Pros mentioned:CoolingCons mentioned:Noise level
Looks Good but lacks functionality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this AC from Amazon, i was extremely happy with the way it looks, modern and works with app, I haven't used the included remote control at all, it does get cold quickly, that's the good stuff. Now for the bad, the vents are useless, they do not move the airflow left or right, it basically throws air in the middle which is very fustrating for me since my bed is facing the AC, i cannot move my bed anywhere else so this is like a big issue for me. Also the app mentions that it works with Alexa, it does but you ask Alexa to open a skill called Geneva and then say to turn on AC or off but that's all it does, I haven't' set it up with google home yet. The AC is pretty loud about 56db in low setting, is not terrible for a window AC but it is loud. Now when it shoots cool air, makes like a big pounding sound and my light blink for a little bit, like its going to cut power, so crazy! but just bothers me the way it makes that big pounding noise when AC starts cooling. So there you have it, my two cents on this AC, good but my old AC was better in my opinion, just that i had to replace it because it had mold inside.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're pleased to know your air conditioner is looking great and working well, but sorry to hear that the vents are leaving much to be desired and that it's loud. This is certainly not the reaction we want to see, so we'll be sure to pass your comments to our team for them to review further. We appreciate you taking the time to reach out to us and we're wishing you the best. - Guy@GEA
- Pros mentioned:Cooling, Installation
GE window air conditioner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Keeps the room as cold as you could want. Not too complicated to install.
I would recommend this to a friend - Pros mentioned:WifiCons mentioned:Noise level
almost perfect but a little loud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.almost perfect but a little loud. wifi adn alexa features are cool
I would recommend this to a friend - Pros mentioned:InstallationCons mentioned:Noise level
VERY NOISY, but works fine.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it works great! My only compliant it's very noisy compared to our very old conditioners. I thought the modern ones was more quiet, but I was wrong. It's very light and easy to install. Features were nice.
No, I would not recommend this to a friend