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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 141 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, noting that the dehumidifier runs very well. Many appreciate the quiet operation and its effectiveness in controlling humidity. The portability, enhanced by the inclusion of wheels, is also a valued feature. However, a few customers have reported issues with the bucket design, mentioning that water can easily spill during transport.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 141 reviews
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I empty the container most every day.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    YMMV - I didn’t like this purchase

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after a couple of months. Kept throwing an error “F6” or something. Tried trouble shooting it multiple times and I just ended up taking it in for repairs using my geek squad plan but I wouldn’t recommend.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We understand your concerns about your dehumidifier and the error code it had. We are glad you were able to use your Geek Squad plan. Should you need any assistance moving forward, please take advantage of your one-year warranty by calling 833-426-3393. GE_Appliances

  • Rated 1 out of 5 stars

    Horrible Product. Stay away from it.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible product. Failed to work within 3 months of purchase. Registered the product with GE. Cannot return to Best Buy and GE customer support is hopeless. Cannot reach anyone on the other end.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're glad you reached out. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances GE_Appliances

  • Rated 1 out of 5 stars

    Bad - had to return quit working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ran for less than 2 days and quit. Very cheaply made bucket. You have to hold it all together to dump water.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We appreciate you sharing your experience with the design and materials of your dehumidifier, as feedback like this helps us identify opportunities to make future models more reliable and user-friendly. If you encounter similar issues again, the troubleshooting section beginning on page 9 of the Owner’s Manual offers helpful steps to address common concerns and ensure the unit operates as intended. The Owner’s Manual can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    Dry Air home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Makes the air in your house very dry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Do the job for which it is designed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, trying to get it replaced! Garbage, do not buy.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We regret to hear about the issues you've had with your dehumidifier and encourage you to review Page 11 of the online Owner's Manual for the details of your warranty. The manual is available by clicking on the Features tab and scrolling to the bottom of the Features list. -Vikki@GEAppliances GE_Appliances

  • Rated 1 out of 5 stars

    stopped working after 3 months

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked flawlessly for 3 months, now keeps getting an EB code indicating the tank is full. This is hooked to a hose for continuous drain

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We are sorry for the issues you are having. The EB code indicates a refrigerant leakage has been detected. The compressor is turned to off immediately and the fan continues running for 3 minutes after it turns to off. This is a Return to Vendor warranty. Please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. GE_Appliances

  • Rated 2 out of 5 stars

    disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't believe it's a 14 qt. tank and there is no pump as stated in the description

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The product is open box but sold as new.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is not new. The package was already opened. I will not buy from bestbuy anymore for this reason.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your concern or direct you to your local store for further assistance. GE_Appliances

  • Rated 5 out of 5 stars

    Replacement dehumidifier

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a replacement for a older dehumidifier I have had no issues so far It did take a day or two to figure out what settings I wanted but otherwise no issues I am giving it a trial run draining into a drain instead of the bucket seems to be working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dehumidifier

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dehumidifier works perfect let's you know when to the water is full not heavy has wheels to move around and not loud at all and also it's a great size so it's good to store somewhere and won't take alot of room

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Steer Clear

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly maintained units with just moderate use will fail after only a couple years. Don't worry, just keep buying replacement units at 25-50% price increases as the build quality continues to decline.GE is apparently okay with these units filling up landfills.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iv had this for 2 1/2 years now and it works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Dehumdifier

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient, quiet, and easy to use. Would recommend it to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dehumidifier

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great capacity. Easy maintenance. Great value. Buy this one!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bucket Issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty well overall. Two things of annoyance are: 1. Water easily spills out of bucket while walking 2. App stopped sending full bucket alerts

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Compressor Failed in 30 Days

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My unit failed in the first month. GE agreed to replace it at their expense, however their warranty is only 9 months for the second unit. If the new one fails in 10 months, it will be a total loss for me. Their quality control must be very bad. I cannot recommend this dehumidifier.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesnt last long

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 2 of these, one in my upstairs and downstairs. Fairly expensive $250. I have replaced each one twice already. First year its great… second year maybe. Never got 3 years out of any of them. Huge disappointment on longevity. Too bad. Because its nice looking too. Im done.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Tops 2 Years!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will work well for year or 2 and after that it doesn’t work…Mine just stopped working!!

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We definitely share your concern and would like to know a little more. Do you mind sending us a PM/DM on any of our social media pages with the model and serial number of your appliance, and a few details of the issue you're having? We'd like to see what we can do to help. Dianna@GE Appliances GE_Appliances

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