Customer Ratings & Reviews
- Model:
- ADHB50LZ
- SKU:
- 6390682
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the 50-Pint Portable Dehumidifier's high performance, quiet operation, and ease of use in controlling humidity. Many appreciate its effectiveness in removing water and improving air quality, resulting in a fresher-smelling home. Some users noted a noticeable odor upon initial use, and a few received units that appeared to be previously used. Overall, the positive feedback on performance and ease of use outweighs the negative comments regarding smell and condition.
This summary was generated by AI based on customer reviews.
Good for a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about 15 months, now it doesnt do a thing. It won't kick on uless you force it to and then it doesnt remove any moisture. Seems like a combination of freon loss and a control board issue. Of course the warranty is 12 months so im off to buy another one,but definitely not a GE.
No, I would not recommend this to a friendNosy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The internal fan was loud and nosy at low speed dont buy
I would recommend this to a friendBrand response from GE Answers
Posted .thanks so much for choosing GEA. We hope that dehumidifier is keeping you dry. We're sorry to hear about the noise issue as this is not something we would expect. Please reach out to us at 1-800-432-2737 to take advantage of the warranty. Thanks. - John@GEA
Broken & Moldy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I saw many reviews about people getting moldy and broken machines, and thought to myself, "I'm ordering this as brand new, what could go wrong?" and then it happened. Received a used, broken, moldy product. There was mold all over the bottom of the water tank, and the plug that goes into the wall was completely destroyed. All 3 prongs were almost detached from the plug itself. I did not purchase an open box one, this was supposed to be brand new. Would recommend staying away from this specific model when ordering online as you will most likely get the same.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thank you for taking the time to leave your honest feedback with us. We're so sorry to hear your dehumidifier was broken and moldy. We would never want this for any of our consumers so we can only imagine how disappointed you must feel. If you haven't already, we recommend following the instructions listed on page 11 of the owner's manual to take advantage of the warranty and receive a new one. We appreciate you bringing this to our attention. All the best. - Guy@GEA
Works well but fan blows hot air
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good but fan runs hot air, other then that good unit
No, I would not recommend this to a friendnot sure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not stay on to maintain the proper humidity level
No, I would not recommend this to a friendAs others said, clearly used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with finding mold and discoloration in the drain bin. I will update regarding it's performance later.
No, I would not recommend this to a friendPoor Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dehumidifier runs non-stop and has yet to automatically shut off. Tried contacting GE and 4 weeks later they sent an e-mail asking if "did I mean the unit would not shut off". Said, yes, that was the problem. That was approximately two weeks ago and I've heard nothing further. This replaced a Frigidaire dehumidifier that was the best I have ever owned. Unfortunately, the GE unit was the only one available.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Buddy, thank you for your review. We hate to hear that your dehumidifier has been running consistently and frequently. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
Terrible product- did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was terrible. I used it for a month and it was working great then it suddenly stopped collecting water. I called GE to troubleshoot and tried a million things, including powering it on and off, checking the air filter, resetting the circuit breaker, moving it to a different room, nothing worked. I tried to return it back to Best Buy but they told me because I purchased it more than 30 days ago it was non-refundable. Way to stand by your products Best Buy. I will never buy a GE appliance again.
No, I would not recommend this to a friend- Pros mentioned:Noise level
Nope.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking unit, quiet, nice controls- but it immediately leaked all over the floor.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry for what happened to you with this dehumidifier. You can check and make sure the bucket is seated properly. If draining any water collect to floor then make sure drain hose is secured properly. Do not hook drain hose to dehumidifier if wanting it to drain into bucket. Hope this helps and we will forward this feedback to our dehumidifier team. We apologize that we did not meet your expectation and became frustrated. Geoff@GEA
Last 13 months just enough to be out of warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 13 months before that worked well. Just like all units they just last 1 to 1.5 years and die.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh goodness! We absolutely apologize for this major inconvenience. It's understandable how aggravating it is for your dehumidifier to stop working right after the warranty expires. We'll be happy to help out. Please reach out to us on social media. Looking forward to working with you. Mike@GEA
Only lasted 6 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Machine only lasted 6 weeks before breaking, would power up and run fan for 20 mins not drawing any moisture out of the air then sit with display lights on doing nothing, with other reviews commenting about failures and poor reliability, despite being easy enough to set up and use you would expect more of a GE product. Would appear that it has been made rather too cheaply in China. Fortunately BB returns process made it easy (was still in the return to store window when it broke) will probably replace with equivalent LG model
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Ammcpq, thank you for your review. We are sincerely sorry that you have not been pleased with your new dehumidifier's functionality. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
7 Months of Use And Doesn't Draw Moisture
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased June of 2021. Used for a total of 7 months, and the condenser is no longer functioning. Unit does not draw moisture. Would not recommend, especially at the 30% higher price today versus 2 years ago.
No, I would not recommend this to a friend11 month machine, look elsewhere
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 11 months so at least the warranty was still in place. GE is not the easiest company to work with so it would be better to find a more reliable machine.
No, I would not recommend this to a friendStopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dehumidifier stopped working after having it for only a year. It bo longer fills up with water the fan jsut runs.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review. We are sincerely sorry your dehumidifier is not operating properly so soon into its lifespan and truly understand how that would be frustrating. We are seeing that this dehumidifier is a "Return to Vendor" model as parts for it are extremely limited. In this case, we recommend you reach out to Best Buy to evaluate what your options for repair are. Otherwise, please feel free to reach out to us on social media so we can assist you in finding a comparable unit. -Chris@GEA
Effective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit draws water out of the air with impressive speed. Worth the purchase.
I would recommend this to a friendcompressor failed in 7 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrible product. worked great for 7 months then suddenly the compressor failed. I had the same type GE product in the past and it held up for about 5 years but it failed in the same way, compressor stopped working
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, terribly sorry sorry to hear that after just 7 months your compressor failed and that your last unit did the same after 5 years. We pride ourselves on quality, so we can imagine how frustrating this would feel. If you haven't already, we recommend taking advantage of the warranty found on page 11 of the owner's manual. In addition, you can always find us on social media if you need anything else. - Guy@GEA
Waste of money. Didn't even last for 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even last for 2 years. The motor/fan is running but is not collecting water. Called the rep and he said unfortunately it's out of warranty and suggested me to buy a new one instead of getting it fixed since it will probably cheaper that way.
No, I would not recommend this to a friendDied After 18 Months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after a 18 months. Same issue as another review - the fan runs for about an hour, then shuts off with no water extracted from the air.
No, I would not recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and portable. Shipped to me very fast!
I would recommend this to a friendGE 50 Pint Made for a year of use
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought in September of 2020 and sure enough, condenser stopped working late 2021! Just over a year of use! My old Kenmore lasted 12 years, and went through a flood on year 6!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear that your dehumidifier stopped working so soon into its lifespan and know what a letdown this would be. Please feel free to reach out if you are looking for a replacement. We would love to help you shop for a new model. -Chris@GEA