Customer Ratings & Reviews
- Model:
- AWCS12WWB
- SKU:
- 6562082
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the excellent cooling performance of the 550 Sq. Ft. 12000 BTU Smart Window Air Conditioner, with many stating it effectively cools their entire space. The noise level is also appreciated, with users finding it to be very good. While the build quality received some negative feedback, other features like installation ease, power, connectivity, size, and weight were generally well-received.
This summary was generated by AI based on customer reviews.
GE Let down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the quality I thought for the price. Noisy and underperforming
No, I would not recommend this to a friendSmart AC
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and functions excellent! Would definitely recommend.
I would recommend this to a friendAC Unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its okay but I thought this unit would be great for my bedroom
I would recommend this to a friendBrand response from GE Answers
Posted .Your feedback is important, and we do appreciate you taking the time to share it with us. -Vikki@GEAppliances
Cricket sounds coming from fan motor or pulley
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Labor Day weekend. I wasn't able to install it myself until the time to return from Best Buy had elasped to the shipping time not being the same as day of purchase. It sounds like crickets are inside the case, but I think it is possibly the fan on the inside which sounds like a belt or pulley is worn out. If the fan belt on my car sounded like this, I would immediately pull over. Condenser is good, but AC will always have cricket sounds until I replace this brand new air conditioner which was costly with something better. Going to see if it's too late to get an extended warranty from GE or maybe Best Buy. Send earmuffs!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hope this has since been resolved. If you are still experiencing a noise concern with your unit, we would suggest taking advantage of your limited warranty and reaching out to our service team at the phone number 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.
Airconditioner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked it up and working great. Having a remote makes it extra easy to set and change settings
I would recommend this to a friendGreat AC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great AC, good pricing, quiet operation, remote and Wi-Fi capable!
I would recommend this to a friendWe expected better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this widow unit fo 400 dollars It was needed at the time but soon realized that the quality was cheap and it wasn't cooling the room it was in .We try to return the ac after a week and BB refused.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you reaching out with your review and are sorry to hear your unit isn’t cooling as expected. We would like to help provide some guidance. We suggest reviewing your manual under the troubleshooting section "Air conditioner does not cool as it should" (page 13) which can be found on the website. After trying the different troubleshooting steps, if you are still experiencing trouble, please review the limited warranty information on page 17 also found in the manual. Dianna@GE Appliances
Happy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this store, great customer service very polite and professional
I would recommend this to a friend
works great and easily
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.premium technology, works as specified quickly and relatively efficiently
I would recommend this to a friendGE 120000 BTU Smart Window Air Conditioner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best bang for your money. Really happy with this purchase
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall………….. Great overall………….. Great overall…………..
I would recommend this to a friendWorks fine, Pricy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine. Its pricy here for BestBuy customers. There may be better options out there and competitive prices available in other stores for the same & other brands with the same features.
No, I would not recommend this to a friendNot sure
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan is very loud, also makes clunky noise when it cools, And the side panels are so small, barely fits normal window width.
No, I would not recommend this to a friendnot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good cold air however leaked water badly at first worked very good but again made a mess
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you sharing your feedback. If the water is leaking inside your home, then the air conditioner may not be tilted to the outside. For proper disposal, make sure the air conditioner slants slightly from the case front to the rear. If the issue continues, please take advantage of the one year warranty by calling us at: 1-800 432-2737. -Don@GEAppliances
This is the piece of expensive junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1st was not working. Replacement stopped blowing air after 2 weeks. Horrible piece of junk. Do not buy it.
No, I would not recommend this to a friendDon't waste your money on this model!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in July of 2024 was out by September 9th! Just started beeping, shut off and would not turn back on! Could not return to best buy so had to deal with GE customer service and they are NOT easy to deal with process was very confusing! You can get a goodwill certificate or exchange with a number, which you need to wait days to get! Living in HOT Florida how can anyone survive a week without air while they "approve" your exchange/ certificate! Which means you spend your own money and get reimbursed...which some people cannot afford to do ! I spoke with 2 different companies and was told the one on here ( best buy gives you) is not affiliated with the warranty department! DO NOT BUY ANYTHING GE!
No, I would not recommend this to a friendStopped working after 1.5 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit about a month ago and it’s already stopped working. It was functioning well and maintained properly. Last night it made a weird grinding noise and has since stopped producing cold air. The features and app were easy to use but I am unsatisfied.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry for your inconvenience and this experience with your new air conditioner. If you haven't already, please take advantage of your warranty and call 1-866.907.1655 to initiate a warranty claim. This information is listed on page 17 in your manual. Joyce@GEAppliances
DO NOT BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd time writing a review. This unit is TERRIBLE. DO NOT buy. Not onpy did it completely break down after 18 days of having it but Best Buy will not help replace or fix it even with a protection plan. GE won't fix it either and offers you a good faith rebate should you purchase another one. This was our 2nd one in less than 2 months from GE after they urged us to try another mode by offering the rebate that never happened should we buy another HE. The first unit released poison gas and this one just stopped working after 18 days and no one wants to repair and or replace it so we're out over $700 on useless units at the hottest time of year with kids who needed this. Shame on GE and Bestbuy for selling this garbage and ripping people off.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you sharing your experience and are sorry to hear about the trouble you have been haing with your unit. We hope the situation has since been resolved and that your unit is working properly for you. Please reach out to us via any of our social media pages if you need anything else.
Worst AC
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This AC always fills with water and leaks. The whole is so small and the water does not drain. I have to clean the filter every other day to keep it from freezing. I never had so many problems with an AC. Would not recommend
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for leaving a review about your air conditioner. We recommend that you make sure that the air conditioner is tilted slightly towards the back so it will not leak. For the freezing issue, Set the mode control to High Fan or High Cool with the temperature setting as high as it can be set. If you have any questions, feel free to reach out. -Arnesha@GEAppliances
Not so good at first
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one died on 12 days! I had to purchase a new one to have that one installed while I waited for them to pick up the other one. That took almost 6 weeks! I'll let you know about the second one in a few months.
I would recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to share your review. We’re sorry to hear that your first unit required replacement but we’re confident that your new unit will prove to bring reliable cooling to your space. Thanks for choosing GE Appliances for your home. Lauren@GEAppliances
