Customer Ratings & Reviews
- Model:
- AWCS12WWB
- SKU:
- 6562082
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the excellent cooling performance of the 550 Sq. Ft. 12000 BTU Smart Window Air Conditioner, with many stating it effectively cools their entire space. The noise level is also appreciated, with users finding it to be very good. While the build quality received some negative feedback, other features like installation ease, power, connectivity, size, and weight were generally well-received.
This summary was generated by AI based on customer reviews.
Worked for 1 week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set it up. It worked for a week then it started only blowing warm air. I delayed returning because I figured I could bring in the weekend. They don't except returns after 15 days. I got the run around at GE for the factory warranty that was worth nothing. Complete loss of money.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your experience. For troubleshooting, first we recommend trying out the tips in the “Air conditioner does not cool as it should” section on page 13 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. -- If those don’t help, since your product is still within the one-year warranty, we recommend giving us a call at 866.907.1655 with your model, serial number, and proof of purchase to initial a warranty claim. For full instructions, see page 11 of the Owner’s Manual. Lauren@GEAppliances
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last. Poorly made. The control panel got water condensation and ended up short-circuiting the panel. Also, purchase the Best Buy warranty or else you'll deal with GE customer service.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that your AC unit has been having trouble and hope this has since been resolved. If we can help with anything feel free to reach out to us on any of our social media pages. Dianna@GE Appliances
I want my money back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst AC I’ve ever purchased. Never satisfies the thermostat. Mind you, this is for a room significantly smaller than it’s supposed to be capable of handling. Randomly shoots out ice pellets. I installed exactly as directed and have followed all instructions.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for reaching out. Ice on the indoor coils of an air conditioner can cause the appliance to stop cooling well. This may even cause the air conditioner to spit water or ice out of the front of the appliance. The main cause is a dirty filter or operating the unit when the outdoor temperature is below 70°F. If the temperature is close to 70° or you are unsure of the temperature, you can turn the thermostat to a warmer setting as well as set the fan switch to the highest position. This allows for better airflow across the coils. Switching the Fan speed to a lower setting for quieter operation but leaving the thermostat at a higher setting will result in not enough air flowing over the cooling coils and could result in ice on the coils. If you continue to have difficulty, you can review the terms of your warranty on page 17 of the Owner's Manual. The online manual is available by clicking on the Features tab and scrolling to the bottom of the Features list. -Vikki@GEAppliances
GE 550 sq ft smart window air conditioner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon unboxing the unit was all dented & beat up. I installed it anyways thinking it was just dented. After installation it didn't work at all. Returned for a refund.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Your feedback is important, and we do appreciate you taking the time to share it with us. -Vikki@GEAppliances
Failed 4 Days After Warranty Expired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit started squeaking loudly like a belt or bearings are failing exactly 4 days after my 1 year warranty expired and GE is saying tough luck. Get a different brand.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear your air conditioner developed a loud squeaking sound just outside the warranty period and understand the need to have a working air conditioner during these hot summer months. That said, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
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Returned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if we received a defective unit. But it made a high pitched screeching noise. Too bad, because it was keeping us cool, but the noise was too much.
No, I would not recommend this to a friendDied after 18 says
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! This ac died 18 days after purchase. Best Buy would not return after 15 days!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you're having this issue with your air conditioner, especially so soon after purchase. We want to assist. We recommend disconnecting the air conditioner from power for a couple of minutes before reconnecting; this resets the electrical components and can often solve an issue. Troubleshooting tips for your model are available on page 13 of the manual; that can be viewed on our GE Appliances website when you look up the model number and go to the product's page. If you aren't able to address this with troubleshooting, information on taking advantage of the warranty is available on page 17 of the manual.
Do not buy this unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You will need to destroy the side curtains if you need to get them off... side curtains are 8 inch, frame is 10 inches. Curtains click into frame and do not come out. if you have a wide window, get you some cardboard. If you are putting it in a small window for life, you maybe good to go. Unit made some clacking noise for a while but settled down..
No, I would not recommend this to a friendBad quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not cool enough and does not expand the air either.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to assist with your window a/c not cooling enough. Please check the air filter to make sure that it's not dirty because this would effect the cooling performance. The filter needs to be cleaned at least every 30 days. If you need help locating the filter, please review the "Air Filter" section on pg. 7 of the Owner's Manual. The Owner's Manual can be found in the "Features" section on the product homepage on the Best Buy website. If this doesn't help, we recommend you review the tips in the "Air conditioner does not cool as it should" section on pg. 13 of the Owner's Manual.
Hoping mine was just faulty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine very well have been a dud piece? Idk but it barely cooled for a say then started whipping uce chunks into the house
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Ice on the indoor coil can cause the unit to not cool properly and/or can cause water or ice bits to be spit into the room. On a new unit, a cool evening in which the outdoor temperature is below 70°F is the most likely cause. The best way to prevent ice from collecting on the coils is to not run the air conditioner when the outdoor temperature is below 70°F. If the temperature is close to 70° or you are unsure of the temperature, you can turn the thermostat to a warmer setting and switch the fan switch to the highest position. This allows for better airflow across the coils. -Vikki@GEAppliances
Poor product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not work. All it did was blow hot air for over 2 hours. We returned the product to Best Buy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to provide feedback on your new air conditioner as your insights are important and valued. -Vikki@GEAppliances
Poor Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is defective. The motor rattles loud enough to disturn my neighbors.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .It's normal to hear some noise during the operation of your window a/c unit. Please take a moment to review the "Normal Operating Sounds" section on pg. 14 of the Owner's Manual. If you still believe the a/c unit is having a problem after reviewing this information, we recommend you take advantage of the one year warranty by calling us at: 1-800 432-2737. -Don@GEAppliances
Ge air conditioner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS WAS A LEMON!!!! DO NOT BUY! REPEAT! DO NOT BUY
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to help. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your a/c unit so we can further investigate. -Don@GEAppliances
Ac
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not a good one hardly worked for few days, now it gets turned off after working for few minutes
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We share your concerns and ask you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
Not an option
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good option it stop cooling by the second week
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking out the “Air conditioner does not cool as it should” troubleshooting section on page 13 of the Owner’s Manual which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. If the issue continues, we recommend seeing warranty exchange information on page 17 of the Owner’s Manual.
- Pros mentioned:Cooling performance, Noise level
Perfect room AC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent unit, quiet, easy install and cools the room perfectly.
I would recommend this to a friend - Pros mentioned:Cooling performance
What are you sweating for?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a 100 yesterday, My home ac decided it was going to call it quits. i knew, its time to replace my outside unit, so i needed a window unit. i ran to best buy to check out the deals. 12000 btu’s for mid 300s! im not going to lie, i was a bit nervous that this wasent going to do the job. 1300 sqft house and 9 foot ceilings. 70 degree front room! this unit is really awsome. the smart app was so simple and was a effortless set up… the unit even performed w update. Very happy with Customer service and my purchase!
I would recommend this to a friend - Pros mentioned:Cooling performance
A bit noisy, but gets the job done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a 500 sq foot apartment that can get to 98 inside in the summer (and hovers around 89 into the night without an AC or fan blowing cooler air in from outside. I used an underpowered unit before and got by with fans, but this unit cools my whole place on its own. This AC is nice, modern, functional, although a bit noisier than I expected.
I would recommend this to a friend Love this unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to help keep temperatures even and cool during a heat wave when my AC went out and have been using it for the past few weeks. I’m partial to GE appliances and was pleased that the smart setup through the app was simple and so was installation and use. I am incredibly surprised how well it cools the main floor of my house only supplemented with a few fans to move air around, though the unit is quite heavy to hoist around if you’re on the smaller stature side. Overall this is definitely a unit I suggest!
I would recommend this to a friendGreat buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a really good AC unit. My garage is right at 590 square ft, and it cools from 90° and high humidity, down to about 75° in an hour, and has no problem getting the garage down to 70° and maintaining it
I would recommend this to a friend
