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Customer Ratings & Reviews

Your price for this item is $449.99

Customer reviews

Rating 4.4 out of 5 stars with 352 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are impressed with the 550 Sq. Ft. 12000 BTU Smart Window Air Conditioner's cooling performance, noting its ability to quickly and effectively lower temperatures. Many also appreciate its quiet operation and ease of use, including simple installation and scheduling features. The unit's power efficiency and relatively lightweight design are additional plus points for customers. Positive feedback also highlights the convenient WiFi capabilities for remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 352 reviews
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Air-conditioning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good qualities and keep cold the bed And the entire apartment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A.C unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so happy I came in to best buy ,and decided to get my window A.C unit here. My Samsung I bought 4 years ago finally gave out , and did so when it was the peak of summer. I was on a budget and home depot & Lowe's were just to expensive. The more BTU the more they cost. I got this one at Best buy at such a great price and with 12,000 BTU ( this a.c unit works amazing) my room gets so cold. This was the "Best Buy" so far

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 4 out of 5 stars

    Outstanding cool up speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used it for one month now and its been outstanding, cools up my 400 sqf living room within 6-7 minutes, it has met my expectations so far.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Air Conditioner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy. It keeps the entire house cool.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 3 out of 5 stars

    Replacement for failed unit.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am giving it 3 stars because it was a replacement for a defective older model that i got replaced. I purchased that model in 2023 and it failed in may 2025. I have a different brand(spare) that is quite old (at least 15years) and never had an issue. This unit does cool very well and is very user friendly. I'm not convinced of the longevity. If you are a total member i recommend, if not go another route. Chances are you may be replacing in a few years.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We appreciate you sharing your experience with your a/c unit. For help with the cooling performance, please review the tips in the "Air conditioner does not cool as it should" section on pg. 13 of the Owner's Manual. Thanks for providing your feedback. -Don@GEAppliances GE_Appliances

  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Love this AC

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a home that was built in 1910 and it's poorly insulated, so it gets extremely hot in the summer, but this AC works wonders to keep the main floor cool. I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ac!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ac! We had an older one and this one cooling a fairly large house and if we turned the older ac off, this one still kept the whole house quite cool.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    GE 12,000 window ac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good and I had same one but older unit and it was almost 8 years old but after hurricane ida the filter and cover was lost for while and the coil got dirty while waiting to find someone to remodel my garage apartment. The old unit still blew cold but froze a couple time cause not getting enough air flow but like said this one same model and been blowing cold and have remote but I use the app on my iPhone to control it. I definitely recommend and room is 20x24.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance, Noise level

    Rated 5 out of 5 stars

    Best air conditioning

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, it cools a very large area really well, it's quiet

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Great A.C., Great Deal!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools super well and was mostly easy to install. Will need to drill pilot holes to fully install it. Haven't tried the smart features yet but I'm excited.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great window unit option!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was far more efficient than I expected. It kept the 2 main rooms of our house cooler and reduced the energy costs from the portable unit we had been using. Installation was incredibly quick and easy. The app was easy to setup and use with schedule settings set time and temp changes .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr Gerardo Canton

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought in the size of the unit I was replacing, I asked the young man working in that department and he told me that was the closes that I was going to get compared to the one I was replacing. He said I would be off by half inch yo an inch. Guess what.. it was off by a foot, so I think you have to train your personnel better, just a suggestion.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    An improvement.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Better to Han the last one I had that gave me trouble within a month after ownership. This GE AC is performing well and keeping my whole one level house cool.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Air conditioning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good air conditioner I bought it 1 month ago and is still pumping out nice cold air. I wanted to get another unit for a different room in my apartment

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Puts out wonderfully and works very well with the app but not required. Covers my living room, kitchen and dining room easily. They arent small so thats cool

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance, Noise level

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Noiseless and very cool. Great value for the price. Love the different remote features. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 4 out of 5 stars

    Air Conditioner Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item performs excellently and cools the entire apartment as the specification states it would.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good AC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Ac but the eco mode is horrible with its BIG temperature swings.. set on 76 and indoor thermometer says it’s down to 71 and when it goes off it takes until 81 or 82 to cut back on so I just leave it on cool now.. cools my 550’ room easily! Love the WiFi.. can cool the house b4 I get home when I have it off during the day.. I set the central unit to 80 and this unit keeps it cool enough to never turn on.. saves $

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance, Noise level

    Rated 5 out of 5 stars

    Great AC on sale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great AC unit. Gets cold immediately, covers a large area, and is fairly quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance, Noise level

    Rated 5 out of 5 stars

    Exceeded expectations

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This AC exceeded my expectations. Cools two adjoining rooms. Runs quiet.

    I would recommend this to a friend
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