Customer Ratings & Reviews
- Model:
- AWCS14WWB
- SKU:
- 6562075
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the cooling performance of the 700 Sq. Ft. 14000 BTU Smart Window Air Conditioner. Users appreciate its ease of use and find the minimal noise level to be a plus. The size and remote control are also well-received features, along with its connectivity with Bluetooth, Alexa, and Google Assistant.
This summary was generated by AI based on customer reviews.
A / C
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud , freeze up multiple times, doesn't go lower then 64. Has shroud to circlate water onto fans . Terrible design but i was in a bind and needed one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .A cool evening in which the outdoor temperature is below 70°F is one possible reason for a window air conditioner to freeze up. To prevent ice on coils do not run the unit if the outdoor temperature is below 70°F. If the temperature is close to 70 or you are unsure of the temperature, you can turn the thermostat to a warmer setting and set the fan switch to the highest position. This allows for better airflow across the coils. Also, be sure the filter is cleaned every 30 days or more often as needed. Our room air conditioners have a "slinger ring" around the rear fan blade. The ring is designed to pick water up off the bottom of the pan and throw it against the condenser coils. This design feature helps improve the efficiency of the unit by reducing heat on the coils and helps to remove moisture from the base pan. This process will make a pinging or sloshing sound as the fan blade moves through the water. If your air conditioner freezes up during the heat of the day, we recommend reviewing the terms of your warranty found on page 17 of the online Owner's Manual. Click on the Features tab and scroll to the end of the Features list to locate the online manual. -Vikki@GEAppliances
Put on your earmuffs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud as heck. Had a hard time cooling off our small bedroom. Do not recommend. Had no problems returning this.
No, I would not recommend this to a friendGreat a/c
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice build quality and for the price well worth it . .
I would recommend this to a friendWORTHLESS BROKEN absurd customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 10 days of work sing it. The screen and the settings are changing randomly or not working at all. I have called about it, but they want me to send it back to the factory. Guess who is paying for that. Me of course. Then I have to wait for many weeks, till I get something else. If it is approved that it is broken. What a mess. Never buy GE again or through Best buy!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .if you have not already done so, try disconnecting the power to your air conditioner for 2-3 minutes to reset the electronics. If the issues persist once power is restored, check with the store to determine their policy regarding an exchange. If you are beyond their exchange period, please call 1-866-907-1655 to determine your next course of action for warranty coverage. -Vikki@GEAppliances
Should have got the extended warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for 17 months the the compressor locked up
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about the compressor failing on your unit and would like to look into this further for you. Would you mind sending us a DM/PM on any of our social media pages?
Returned - didnt fit.
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt fit in window due to the pegs on the bottom of the unit. Instead of a bar on the bottom it has 2 little feat that hold up all of the weight.
No, I would not recommend this to a friendOnly lasted one season
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only worked for one season. I feel like it is hard to find a good AC unit anymore.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to assist you with this air conditioner and gather some additional information from you. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Ac unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 weeks of using it , it shut off and wouldn’t go back on so we returned it . They did not have the 14,000 btu unit in stock so we got the 12,000 btu unit instead . Best Buy returned it and adjusted price with new one . No problems .
I would recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that you had to return the first unit. We're glad to hear that you were able to work with Best Buy customer to obtain a new unit that's working well. Thanks for choosing GE Appliances for your home. -Don@GEAppliances
Window Unit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When the window unit was delivered the deliver guy just place it at the front door. I bought it on 4/11 and today I opened it the box and it had something oily on it. The unit is making a loud noise. Now I can't be return it unreturnable as of 5/1. I
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave us your feedback and choosing us for your home AC unit purchase. We can understand your disappointment when your unit is louder than expected. We would recommend reviewing (page 11) in the manual to view your limited warranty information to initiate a claim or call calling 833-426-3393. Dianna@GE Appliances
Piece of junk-do not buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give a zero rating if i could. Bought AC, had to exchange it because it stopped working just a few days after the return period. Got another. Same thing just happened! What a piece of junk!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that your a/c is not functioning properly. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Not cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't cool too much. I don't recommend it. 1
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you're having trouble with your AC not working properly, and we'd like to help. Page 13 of the Use and Care Manual has some helpful tips in the "Air conditioner does not cool as it should" section to help improve your overall experience. Among other things, these tips suggest making sure the air flow is not restricted, and the controls are set properly. You can locate the Use and Care Manual at the bottom of the "Features" tab of this product page. If these tips don't solve the issue you're experiencing, please reach out to our Bodewell service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed). They'd be happy to assist you further. - Julia@GEAppliances
Do not buy from GE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Air Conditioner did not work. I called GE to get it fixed. They gave me the run around. Its still not resolved.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help address this issue with your air conditioner not working. We recommend disconnecting the air conditioner from power for a couple of minutes before reconnecting; this resets the electrical components and can often resolve an issue. Troubleshooting tips for your model are available on page 13 of the manual, which can be viewed on the Best Buy product page at the bottom of the ‘Features’ section. If troubleshooting doesn't help, please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
unreliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.instrument display started flashing after 15 days of use with power off, we unplugged to see if it would reset. after that would not turn on
No, I would not recommend this to a friendBrand response from GE Answers
Posted .A blinking WiFi light indicates that the unit is connecting. To learn more, see the WiFi Setup section on page 15 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. If unplugging and restarting did not help this issue and the unit will not turn on, see page 17 of the Owner’s Manual for warranty exchange information. Lauren@GEAppliances
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked one summer, 3 months. Stores it away for the winter and took it out for this summer and it doesn’t even blow cold air. Not worth your money at all. This is the second GE that only lasted one summer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Given the difficulties you've had with your room air conditioner, we'd very much like to review your situation. With that in mind, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, and a copy of your review. -Vikki@GEAppliances
Not worth the hassle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't a month old and stopped working. Tried to exchange at the store and got the run around.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that your a/c unit stopped working after only a month of use. We recommend you take advantage of the one year warranty by calling us at: 1-800-432-2737. -Don@GEAppliances
no thanks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The AC started having issues at 11 months old. It’s silly and they may or may not fix it even though we supposedly have a warranty.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you are experiencing trouble with your AC Unit and would like to look into this for you. If you could please send us a PM/DM on any of our social media pages and please reference this review. Dianna@GE Appliances
Bad air conditioner.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for just over a month. Now it run for a bit then shuts off. I would return it but am no longer able to.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know the situation. We recommend that you take advantage of the one year warranty by calling us at: 1-866-907-1655. -Don@GEAppliances
HORRIBLE CUSTOMER SERVICE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review is not so much based on the product, but the absolute horrific customer service. My item arrived with both physical and mechanical damage- they offered zero satisfactory resolutions, and were completely unwilling to to rectify the situation. I will never shop with Best Buy, again.
No, I would not recommend this to a friendCustomer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged in shipping never got to use it returned it the next day
No, I would not recommend this to a friendBrand response from GE Answers
Posted .While we're glad to hear you were able to return the air conditioner, we recommend contacting Best Buy directly for issues with delivery by calling 888-237-8289.
Enjoy Youtube repair videos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This A/C stopped working 3 weeks after we got it...
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that your AC unit has stopped working after just 3 weeks of owning it as this is not what we would normally expect. We would suggest taking advantage of your warranty and reaching out to our service team for assistance. They can be reached at the phone number 833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. Dianna@GE Appliances
