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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 118 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers praise the brightness and ease of use of the Cync 16 Foot Indoor Smart LED Light Strip, frequently citing the app's user-friendliness and the vibrant LED quality. However, some customers express concerns about the adhesive's reliability and the light strip's fixed length. The music sync feature also receives positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-118 of 118 reviews
  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    I absolutely love the gradient features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive always had just the single color ones, bit the gradient strip is 10x more attractive.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are so glad to hear that you are enjoying the colorful features of the Cync Indoor Full Color Light Strip. Thank you for taking time out of your day to leave a review! -Cync Support

  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Lights

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bright lights nice and bright. Nice to ask alexa to control them.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Michelle, thank you for this positive review! We are glad to hear that your Cync lights brighten your space and provide convenience through Alexa commands. -Cync Support

  • Rated 2 out of 5 stars

    Lights

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t stick good. Having to restick them up. Overpriced!

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We deeply regret that the adhesive was not adequate enough for the surface area of your light strip. Your feedback is important to us and has been shared with our development team for future product improvements. -Cync Support

  • Rated 1 out of 5 stars

    Poor Value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For what you get you can buy a lot better. If you need to separate the strips more than once just know that you cannot get an extra re connector wire, I learned this from their customer service.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for taking the time to share your thoughts. We value your feedback, and we will pass this information long to our development team. In the future, we hope to be able to provide you with more satisfying experiences moving forward. - Cync Support

  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst purchase ever and they wouldn’t let me return. Horrible experience!

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello MarisolR, we apologize for any inconveniences you experienced with the Cync Dynamic Effects Indoor Light Strip. We would like to know what can be improved with the product. Please consider giving us a call at 1-844-302-2943. All the best. -Cync Support

  • Rated 1 out of 5 stars

    Does not stick to wall and really heated

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item did jot stick to the wall, we will return them. They are really hot also.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We deeply apologize that you had this experience with your light strips. Your feedback has been shared with our development team for improvement. -Cync Support

  • Rated 1 out of 5 stars

    Terrible product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible! They don’t stick. Keep falling down. Had to buy double sided tape and still keep falling down with tape. Very disappointed in product will not recommend.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Kiki- we are deeply sorry to hear this of your experience. We have received your feedback and want you to know your thoughts have been shared with our Product Management Team for future improvements to our Light Strips. -Cync Support

  • Rated 1 out of 5 stars

    Phillips LED lights

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend it. I do not see where one would need to cut on the strip. In addition to a slight humming sign. The quality is nice.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      This is certainly not the expected behavior of the light strip and we regret any inconveniences that this has caused you. Feel free to contact us at 1-844-302-2943 to get this resolved. -Cync Support

  • Rated 5 out of 5 stars

    Great alternative

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im in the hue system but got these for my mom. I love how long the strip is, and it offers dynamic lighting. The hue equivalent is like $200 more so this is a great product.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks, codeman! We appreciate the positive feedback and hope your mom enjoys her new smart lighting. Should you or your mom need any assistance, don't hesitate to contact us as 1-844-302-2943. -Cync Support

  • Rated 1 out of 5 stars

    Not what expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so great half the extension broke after 1 month

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Na

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor, the lights failed right in front of the Geek Squad member and me. Shorted out and broke.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Kevin, we deeply apologize for any frustration you have experienced. We value your business and we want to make this right. Please allow us the opportunity to address any issues with your Dynamic Effects Indoor Light Strip directly by calling us at 1-844-302-2943. One of our technicians would be happy to assist you. -Cync Support

  • Rated 1 out of 5 stars

    Not working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cord got hot and didn’t last on the wall very over priced for such a waste of lights

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Joanne, we deeply apologize for any frustration you have experienced with your Dynamic Effects Light Strip. We value your business and we want to make this right. Please allow us the opportunity to address this installation difficulty with your light strip by calling us at 1-844-302-2943. We would sincerely like to help you get your devices up and running as intended. -Cync Support

  • Rated 5 out of 5 stars

    Lights on

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the lights and the clips to hold them down came off andy .. thank God... because the tape was not strong enough

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for taking the time to leave a review, Eddy! We are glad to hear that you are enjoying your Cync Light Strips. -Cync Support

  • Rated 1 out of 5 stars

    Overpriced basics

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy a special plug for power? No way. Returned it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Adhesive

    Rated 4 out of 5 stars

    Lights!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The kids love them. They work well, but the stick on the adhesive doesn't work great. If you can find another way to secure them, we highly recommend them.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for choosing Cync! We are always glad to hear from our customers. We appreciate you sharing this feedback! We have passed it along to the appropriate team for improvements. -Cync Support

  • Pros mentioned:
    Brightness
    Cons mentioned:
    Quality

    Rated 2 out of 5 stars

    Bright but over priced low quality lighting

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bright lights do the job in a pinch but there are much better options out there. I personally use Hue which i know are also over priced but much higher quality & amazing app & ecosystem! These lights are a crapshoot in the quality department with a fairly generic app.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are sorry to hear that our app and devices did not at least meet your expectations. User feedback is important to us. If there is anything specific that needs improvement feel free to contact us at 1-844-302-2943. -Cync Support

  • Cons mentioned:
    Adhesive

    Rated 1 out of 5 stars

    Adhesive awful, better options out there for $60

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $60, the adhesive is TERRIBLE and the Cync app doesn’t offer many white choices, despite the app being a carbon copy of its competitor who offers it. I cleaned as instructed and put it on a new TV right out of the box and it still barely sticks.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Alex, we apologize that the Cync Dynamis Effects Light Strip adhesive has been less than ideal regarding your installation. Please consider reaching out to the Cync Support Team for solutions at 1-844-302-2943. We are always happy to help. -Cync Support

  • Cons mentioned:
    Adhesive

    Rated 1 out of 5 stars

    Could be good, but needs works

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The adhesive didn’t even last 48 hrs (surface was clean, flat & prepped properly)& they make a humming sound on some white color settings.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We deeply apologize for the issues you experienced with your light strip. If you are still experiencing any humming sounds feel free to contact us at 1-844-302-2943. -Cync Support

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