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Customer Ratings & Reviews

Customer reviews

Rating 3.4 out of 5 stars with 34 reviews

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Rating by feature

  • Value

    Rating 3.3 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.2 out of 5 stars

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Cons mentioned filter

53%would recommend to a friend

Customers are saying

Customers appreciate the Cync Dynamic Effects Smart LED Hexagon Panel Lights for their user-friendly design and easy installation process. Many customers find the app control feature convenient and easy to use, allowing them to customize their lighting experience. The unique design of the lights adds a captivating look to any room, making them a great addition to any home.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 34 reviews
  • Pros mentioned:
    Lighting

    Rated 4 out of 5 stars

    Good product, dont use their sticky strips

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Cync and thwir smart light and plug products and only purchase their smart lights because it has a good ecosystem. The lights work great and when the hex panels fell off the wall i just contacted Cync from their website directly and not BestBuy and they were able to send over connector cabels that snapped when they fell. I decided to use 3M Command Strips with the velcro backing to rehang them and they stick up. So if anyone wants to hang these up use 3M Command Strips, you can get a big box off of Amazon in bulk.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello - We are so happy to hear that you have been enjoying your experience with our Cync Dynamic Effects Hexagon Panel Lights and Cync Smart Plugs! If you ever need assistance again in the future please do not hesitate to contact us at 1-844-302-2943. We are always happy to help! -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    decent hard to set up tho

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure you download the app first. Follow directions

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Sade, thank you for choosing Cync! We are thrilled to hear your experience was a positive one. -Cync Support

  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These add such a great look to our tv room. Theyre so beautiful

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you Adam for choosing Cync! We are thrilled to hear about your experience and appreciate your trust and business. -Cync Support

  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    ‏It is very bad and difficult for me to install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ‏It is very bad and difficult for me to install bad

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are sorry that your experience with the Cync Dynamic Effects Panel Lights has been anything less than great. Please consider reaching out to the Cync Support team for assistance at 1-844-302-2943. We are here to help! -Cync Support

  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Andres

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible install process. The linking cables are hard as nails to connect to the panel. The video of how to install is so misleading. It will take you at least 2-3 hours. First night of it being up, 2 light panels fell off the wall and chipped my wall. So all in all terrible product. Not worth the price.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Andres, we appreciate your honest review and we deeply apologize for your experience. For assistance, we encourage you to contact us directly at 1-844-302-2943. What you described is certainly not the expected behavior of your Cync Dynamic Effects Panel Lights. A member of our team would be glad to help. -Cync Support

  • Cons mentioned:
    Installation

    Rated 3 out of 5 stars

    Cable did not work on one light

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finished installing these before I realized one of the cables did not work. There are no spared included and support, even with a membership, said i could return the product. I hated to take it down and return the entire purchase when all I needed was one connector cable. I really wish the manucature would consider that these are delicate and include one extra in the box or allow best buy to have a few for incidents like mine. The lights either stick to the wall or you can nail them in. I chose to nail every other one since it seemed more secure. Returning the product meant the entire thing was not usable because of the nails left in the product. It felt like such a waste. There were no similiar products available in the store so i was stuck returning. On another note, i saw reviews saying this was difficult to install and that is not the case. The template made it easy to lay out and the very well labeled outlets made the entire process easy.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Monica, thank you for taking the time to share your experience with the Cync Dynamic Effects Panel Lights. We appreciate hearing your thoughts on the installation as we always strive to improve our devices. This information has been passed along to our Development Team to review for future improvements. If there is anything we can address or resolve for you, please feel free to contact us directly at 1-844-302-2943. -Cync Support

  • Pros mentioned:
    Ease of use, Lighting

    Rated 5 out of 5 stars

    Great for musical performances

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a performing musician, and I bought these as a cheap way to bring custom, dynamic, multicolored, and music-synchronized lighting effects to my performances. I mounted them to a flat plane of wood for portability and they work great! Also, the Cync app is easy to use to configure light shows. I bought several packs of the panels Andrew have connected them together in sets. Now, I have lighting effects that rival some of the biggest acts, for a fraction of the cost.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Daniel, we're excited to hear about how you're using your Cync Dynamic Effects Panel Lights to enhance your performances! Thanks for taking the time to share your experience. If you ever need assistance, feel free to contact us at 1-844-302-2943. -Cync Support

  • Pros mentioned:
    Customization
    Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Fun

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup is difficult but once installed the product works wonderfully. Many different color options with bright projection.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Zechariah, thank you for taking the time to share your experience with Cync Dynamic Effects Panel Lights. We hear your feedback on the setup process and we appreciate your thoughts. If you have any questions, please contact us at 1-844-302-2943 for assistance. A member of our team would be glad to help! -Cync Support

  • Cons mentioned:
    Adhesive

    Rated 1 out of 5 stars

    Buy something else

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So poorly designed. Lights are cool, if you get to keep them on the wall, which it's a NIGHTMARE to try to mount them! the link/cables break easily, the adhesive or nails (if you try that method) all of that... horrible! NOT WORTH IT. Don't buy.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We're sincerely sorry to hear that you have experienced difficulty with installing your Cync Dynamic Effects Panel Lights. Please consider contacting us at 1-844-302-2943 so we can address your concerns directly. As a valued customer, we would be happy to assist you with getting your lights set up. For general installation steps, please refer to cyncsupport.gelighting.com/s/article/installing-cync-panels. -Cync Support

  • Cons mentioned:
    Adhesive

    Rated 2 out of 5 stars

    Should give you extra data cables

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The adhesive wore off pretty quickly and when they fell off the wall it broke the data cable so now they are unusable however when they did work they worked as they were suppose to so 2 stars.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Jacob - We appreciate the honest review and regret any issues with our Cync Dynamic Effects Smart Hexagon Panel Lights 7 Pack. This is certainly not the experience we wish for our customers. If your linking cables have broken, please contact us at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

  • Pros mentioned:
    Customization

    Rated 5 out of 5 stars

    User friendly.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome super customizable. Really gives our game room an upgrade. The app is very user friendly as well.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Justin - Thank you for taking the time to leave us this fantastic review! We are happy to hear that you have been enjoying the customization our Cync Dynamic Effects Full Color Smart Hexagon Panels offers. We enjoy receiving feedback from our users about their experiences with our devices. We are grateful you chose our brand to enhance the quality of your space! -Cync Support

  • Cons mentioned:
    Adhesive

    Rated 5 out of 5 stars

    Buy Command strips also.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you buy this product you will also need to buy command strips because the adhesive that comes with the product does not stick and Cync customer service knows this. Other that that, this product works amazingly well.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello MrtSettle06, thank you for providing feedback. We apologize that the adhesive was not adequate for your installation surface. Your feedback has been shared with our development team. -Cync Support

  • Rated 3 out of 5 stars

    Decent but not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work, hard time connecting to wifi, lights dont really sync properly. Its an okay product not super user friendly.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Steven - Thank you for your honest review and feedback. We regret hearing you had a less than ideal experience with the Cync app and our Cync Dynamic Effects Full Color Smart Hexagon Panel Lights. This is certainly not the experience we wish for our customers. If you are still experiencing any difficulties, please contact us at 1-844-302-2943 and we will gladly assist you with getting your lights up and running. -Cync Support

  • Pros mentioned:
    Customization

    Rated 5 out of 5 stars

    Best purchase yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Firstly, the design of these lights is nothing short of captivating. The hexagonal shape not only adds a contemporary flair to any space but also allows for endless customization options. Whether arranged in a uniform pattern or creatively scattered across a wall, these lights effortlessly transform any room into a mesmerizing display of illumination.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Shayd, we are delighted to hear that your Cync Dynamic Effects Panel Lights are bringing so much joy and brightness into your living space. Thank you for allowing Cync to be a part of your home and to make a positive impact. If you have any questions, please consider contacting us at 1-844-302-2943. All the best! -Cync Support

  • Pros mentioned:
    Ease of use, Lighting

    Rated 5 out of 5 stars

    LIGHTS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent lighting and easy to install. Very nice.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you Juan for trusting Cync with your business! We appreciate you taking this time to share a review of your experience, we are thrilled to hear it was a positive one! -Cync Support

  • Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    lights

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are great light they are just hard to install

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello - Thank you for the honest review and feedback. We appreciate you sharing your experience with our Dynamic Effects Full Color Smart Hexagon Panels. We are glad to hear you are having an enjoyable experience with the benefits of smart home lighting. If you have any questions about the installation process, please do not hesitate to contact us at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

  • Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was a little complicated but my kids really enjoy these lights

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for providing feedback! We apologize for any issues you had connecting your Cync lights. If you need assistance please don't hesitate to reach out at 1-844-302-2943. Thank you for your review! -Cync Support

  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy these lights. They are extremely tedious, time-consuming, and very annoying to set up took me like 2-3 hours to set up just for the lights to fall off the wall because the adhesive isnt strong enough and the nails they give you are a waste bevause it doesnt fully mount into the wall, these are an absolute waste of money, time and energy. Way to expensive for what youre given.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Omar - We appreciate the honest review and regret any issues that you have experienced with our Cync Dynamic Effects Smart Hexagon Panels. This is certainly not the experience we wish for our customers and deeply apologize for any frustration this ma have caused. Please feel free to contact us directly at 1-844-302-2943 so we can help. -Cync Support

  • Cons mentioned:
    Installation

    Rated 2 out of 5 stars

    Bad

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The effect of the lights on is beautiful, but installation requires a lot of skill. the stickers to stick on the wall didn't work. After days of trying, I simply returned the item.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello BrunoS, we deeply apologize that you experienced difficulties installing your Cync devices. We would've loved an opportunity to assist you with this. If you need any further assistance please don't hesitate to contact us directly at 1-844-302-2943. Thank you for at least giving our devices a try and we hope that one day we can win your business again. -Cync Support

  • Cons mentioned:
    Adhesive

    Rated 1 out of 5 stars

    Cheaply made connectors

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk. Connectors are flimsy. The double sided tape is cheaply made and they fall off the wall. Do not buy.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Will, we deeply apologize that you had this experience with your Cync Panel lights. Your feedback has been shared with our development team for further app improvement. -Cync Support

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