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Customer reviews

Rating 4.4 out of 5 stars with 930 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers have good things to say about the Cync Indoor Smart Plug's ease of use, compatibility with Google Home, and its affordability. Many appreciate the voice control features and reliable performance, although some users found the setup process and app somewhat challenging. The smart plug's size was also noted as a potential drawback by a few customers. While some experienced connectivity issues, the overall feedback suggests a positive user experience for most.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 930 reviews
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Work good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work excellent, I had problem to conect the Christmas tree, and I saw that plug in one visit the store I brought it the best decision I made. Some time I’m going on bed and I just open the app and turn of or say to Alexa .

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are grateful to be a part of your holidays! Thank you for taking time out of your day to leave a review for others to consider! -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this is my first time ever buying smart plugs and I’m glad I did. The process to set up is quite easy. All I had to do was plug it into an outlet and connect it to my Amazon device. I absolutely loved this purchase that I had to get a second one.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Andrew, thank you for leaving this great review! We are absolutely thrilled to hear that you are enjoying the convenience of smart home lighting with Cync. -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very easy to set up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. I've had a few different brands of smart plugs and these were by far the simplest to get connected. I will stick with this brand for all plugs and devices going forward.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are thrilled to hear that you had an overall seamless experience getting your devices connected. We hope you continue to enjoy the benefits of all that Cync has to offer. Thank you for taking time out of your day to leave a positive review! -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use this device to turn on and off a light with the Google Home app. Device connects to the home Wifi and phone can be connected to any network, Wifi or mobile network/5G, so I can turn on and off a light even when I am not home.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Raul- thank you for choosing Cync! We appreciate this five star review from you. We are grateful for your business and hope that our brand can continue to impress you with our unique smart home innovations. -Cync Support

  • Rated 4 out of 5 stars

    So Far Happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased item two weeks ago and so far good. I wanted to be able to control my fan without having to get and turn it on or off through the night. I was able to connect the item directly with the Alexa app and not having to download the C app without any issues. Set the routine and it works. Tried to upload video but there was not an option. I rated a 3 for value only because there are plugs that come two in a pack for the same price as this one pack, but I had already purchased this one.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Tunie, thank you for sharing this positive review of our Cync Indoor Plugs. If there is anything we can address or resolve for you, please feel free to contact us directly at 1-844-302-2943. -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Smart Plug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been looking for a smart plug for a while to turn off the light from across the room. This works perfectly as I always have my phone with me.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for the positive review, Cameron! We appreciate the feedback, and we are happy to hear that you've enjoyed using our smart plug. We hope to continue providing you with satisfying experiences in the future! - Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great smart plugs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, easy setup. Definitely recommend. Quick and easy

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Craig, we strive for a seamless setup experience with our Cync Smart Indoor Plugs and we're glad to hear this worked for you. Thank you for leaving a positive review. -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best effective plug ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This plug does everything my grandma needs it to do when trying to turn on living room lights

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Darren- thank you for taking the time to share your experience with the Cync Smart Indoor Plug! We are so glad to hear that we have made a positive impact. -Cync Support

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this from a couple of months and it works great.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for choosing Cync and for sharing this review of your experience! We are thrilled to hear that you have been enjoying all that our Indoor Smart Plug has to offer! -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great outlet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup with google home. Bought this to control the Christmas tree. No more climbing behind the tree to plug it in!

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for the positive feedback, Bosty! We are happy to provide you with a way to enhance your holiday experience. We appreciate your business and look forward to meeting any of your future Smart-home needs. -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. No complaints. Setup was fast, haven’t had an issue.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      The Cync Team is glad to hear that you found your setup experience with the Cync Indoor Smart Plug to be seamless. Thank you for taking the time to share your thoughts with others to consider. -Cync Support

  • Rated 5 out of 5 stars

    Great, works with google play.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with google play. 15A rating so the breaker will blow before this does. I have a few and when they act up which they occasionally do they tend to fix themselves in an hour or so.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for choosing the Cync Indoor Smart Plug! We are thrilled to see that you've had a five star experience. We are grateful for your business. -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart plug

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. Wish it would have been able to dim.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We hope you enjoy your new smart plug. It does not dim however our lights do! - C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty great product for the price I am able to control my lights via speaking

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for taking the time to share your positive experience for the community to consider! We certainly appreciate your business and for allowing Cync to be your smart home choice. -Cync Support

  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected to WIFI easier than the Wyze I returned for not connecting. Adding the plug to home took a few tries. Scheduling didn't want to work until a few hours later. Other than that, seems to be working fine.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for sharing your experience with us, Annie! While we are sorry to hear about your initial troubles, we are happy that you were satisfied with your new plug! Bear in mind that if you ever run into any issues or have questions, our team is always open to offer support. Feel free to reach out to us at 1-844-302-2943 if you ever need assistance! - Cync Support

  • Pros mentioned:
    Compatibility, Ease of use

    Rated 4 out of 5 stars

    Convenient and Efficient Smart Plug - GE Cync

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the GE Cync Smart On/Off Indoor Plug, and it has been a valuable addition to my smart home setup. This Wi-Fi enabled plug, compatible with both Amazon Alexa and Google Assistant, has proven to be a convenient and efficient device. At first, I needed some time to fully grasp the capabilities of the GE Cync Smart Plug. However, once I understood the process, it became incredibly easy to use. I found the Alexa app particularly helpful in optimizing its functionality, especially when controlling my TV. With just a simple voice command, I could effortlessly schedule the TV to turn on and off, or command Alexa to switch it on or off at any given moment. Beyond controlling my TV, the GE Cync Smart Plug has proven to be a versatile tool for managing other devices and effectively reducing energy consumption. Whether it's lamps, appliances, or any other electronic device, this plug allows me to have precise control over what stays on and what gets powered off. This level of control translates to noticeable savings on my electric bills. One standout feature of the GE Cync Smart Plug is its seamless integration with both Amazon Alexa and Google Assistant. The compatibility with these popular voice assistants enhances the overall user experience, providing a hands-free and effortless control option. In terms of performance, the GE Cync Smart On/Off Indoor Plug has consistently delivered reliable operation. I have encountered no issues with connectivity or responsiveness since I first started using it. Its Wi-Fi capability eliminates the need for an additional hub, simplifying the setup process. In conclusion, I wholeheartedly recommend the GE Cync Smart On/Off Indoor Plug. Its compatibility with Amazon Alexa and Google Assistant, Wi-Fi connectivity, and user-friendly experience make it an excellent addition to any smart home. Whether it's optimizing energy consumption or conveniently controlling devices, this smart plug offers both efficiency and convenience.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello, Mike. We are overjoyed to hear that our products have had such a positive impact on your home life, and we really appreciate the time you took and the detail you went into with your review! Our hope is that we can continue providing you with the same level of quality you have come to expect from this experience, and that we can continue to enhance your smart home experience! - Cync Support

  • Pros mentioned:
    Compatibility, Price

    Rated 5 out of 5 stars

    Solid value for automating power application

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was initially turned on to the C by GE products as a result of some incredible Black Friday deals. One of the combination kits purchased from Best Buy included one of these smart plugs along with (4) smart LED bulbs. Based on the success and ease of integration with home automation technology, more were purchased. All units purchased required a firmware update to resolve errata that existed in the shipped products. You'll want to download the C by GE app and create an account before setting up these devices. Once they're detected, allow the app about a minute or two to recognize that new firmware is available. Application of the update for the smart plug takes about 2-3 minutes to complete. Once that's done, use the integration between C by GE and Google Home or Alexa to add the newly updated device to the zone/room of your choosing. These are sized accordingly that one can be plugged into each of the outlets in a standard two-receptacle plate. The value is good and the operation has been incredibly reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Love the C by Ge Brand

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this brand Easy set up and very affordable. Got on sale for under $20 and I have the option to have the lights on before I got home. Smart plug is the way to go you can also set times you want whatever to go on. C by GE brand I have purchase for my home.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Works well with Alexa

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item because we needed to set up our Christmas lights on a timer so that it would turn on and turn off at a certain time. It took a few minutes to set up the devices (I bought several plugs), but it worked well so far. The best part is that the plugs are compatible with Alexa, so there was possible for the Alexa app to connect the plugs and program them as needed.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Paceman, thank you for taking the time to share the experiences you've had with the benefits of your Cync smart plug. We hope you continue to enjoy your plug and find it useful for your smart home needs. -Cync Support

  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    You won't be disappointed if you use this.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to set up and is dependable. We have several smart lightbulbs that have to be reset. Not this smart plug. It has never given us a problem since we got it. I plugged my hillside houses (ceramic houses) into this plug. Now instead of having to have cords everywhere out where I can reach them, the cords go behind the furniture to the hidden plug. Now all I have to do is say, "Google turn on/off hillside" and the lights are on.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate you taking the time to leave us a wonderful review. We hope you enjoy your new smart plug! Thank you for choosing C by GE for your smart home needs. -C by GE Support

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