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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 930 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers have good things to say about the Cync Indoor Smart Plug's ease of use, compatibility with Google Home, and its affordability. Many appreciate the voice control features and reliable performance, although some users found the setup process and app somewhat challenging. The smart plug's size was also noted as a potential drawback by a few customers. While some experienced connectivity issues, the overall feedback suggests a positive user experience for most.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 930 reviews
  • Cons mentioned:
    Connectivity, Setup

    Rated 4 out of 5 stars

    Good but not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart plug works well, but the setup is a bit troublesome. The plug and the phone have to on the same wifi network to set up. The plug is disconnected from the network sometimes.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Sorry for the troubles you faced with the plug. If it ever loses connection we recommend resetting the plug by holding down the button on the plug for 30 seconds. If it still keeps losing connection please contact us directly at 1-844-302-2943 or email [email protected]. -C by GE Support

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    They're... fine? Not amazing, not terrible.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are decent enough -- they're the same body as everyone els's. The software is passable, at least. Like everyone else packaging this unit, they're a little hit or miss, sometimes exhibit unusual behaviors, but *for the price* they're okay. Home Assistant compatibility would be ideal, but I knew going in that it would be a struggle to get these working there. It's fine. These are... fine.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for taking the time to share this review. We appreciate your feedback and will use it towards making improvements. Our Support Team is available as a resource to you should you find yourself in need of assistance. We would be more than happy to help with linking your Cync account to your corresponding Google or Amazon Alexa voice assistant and can be reached by calling 1-844-302-2943. -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So convenient!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very satisfied with these plugs. I bought them because our basement is wired funny and if you flip off the light switch it cuts the power not only to the lights but our dehumidifier, sump pump and deep freezer (it’s an old house). So basically our basement lights were always on. Trying to cut back on energy costs I bought these to be able to control just the fluorescent light strips we have that plug into an outlet. The plugs took me maybe 2 minutes to set up once I created an account on the GE app. Also, I really like that I don’t have to turn off each light individually unless I wanted to. It let me create a room and it will cut the power to both plugs at the same time with one tap. Hopefully we notice a difference in our energy bill. Definitely interested in investing in more of these in the future.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Ashleigh thanks for taking your time in writing this review and for sharing your experiences. We hope you enjoy your new smart plug! -C by GE Support

  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    versatile and easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    simple, easy to use and reliable. This switch makes automating nearly anything simple.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Earl, we're glad to hear that your Cync Smart Indoor Plug is both easy to use and reliable. Thanks for sharing your positive experience! -Cync Support

  • Pros mentioned:
    Compatibility, Price

    Rated 5 out of 5 stars

    Acts as a hub for Alexa

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a few C by GE Smart Bulbs and didn't realize they wouldn't work with Alexa without a C by GE hub. Luckily this plug serves that purpose. My Smart Bulbs now work with my Alexa thanks to this. It was the cheapest option out of the C by GE hubs.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Way to save money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best way to have smart lights for cheap. I use these with my lamps and Christmas lights. They work with google well and are very easy to set up.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hey LeviH, Thank you for your review. We are delighted to hear that you are happy with the price of the product and that you are able to use them in so many areas of your home and daily life. The Google integration is my favorite as well, I'm glad that you liked them

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    App

    Rated 3 out of 5 stars

    Good product, poor app design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I figured out how the toggle works when setting a schedule these work great. It took me several days of messing with their crappy app to get the schedule to work the way I wanted. For a little background I have spent the last 18yrs in wireless retail, so tech and setting things up using my phone is not a new experience for me, I have troubleshoot countless customer problems with devices. This app is just poorly worded and unnecessary complicated for something as simple as setting a schedule to turn my xmas tree lights on and off.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Jeremy. Sorry to hear that you found the C by GE app difficult to use. We are always looking for ways to improve the user experience and we appreciate your feedback. For more info please contact our support team. Phone: 1-(844)-30C-BYGE (1-844-302-2943) Email: [email protected]

  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great smart plug!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got one of these smart plugs free with the purchase of a christmas tree at another store. Liked it so much that we purchased another plug here since it was on sale. Connects easily to google home and works great!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are happy to have added to your festivities this holiday season. Thank you for taking the time to share this fantastic review and for choosing C by GE for your home. - C by GE Support

  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Works!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than other brands! Not complicated to set up! App is easy to use. Other brands tend to only work on certain wifi signal.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for choosing Cync! We are thrilled to be your smart home brand of choice. -Cync Support

  • Rated 4 out of 5 stars

    Love smart plugs

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rating this a 4 because I have not set these up yet. But I am currently using another brand that is outdated so I am looking forward to switching my lamps and other items to these smart plugs.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thanks for taking the time to share your review! If you need any assistance, please reach out to us at 1-844-302-2943. A member of our team would be glad to help get your Cync Indoor Smart Plug up and running. -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use. I trust the name.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to set up. I have even reset it (due to my own errors) since owning it. We have have a few actually. One is for and essential oil atomizer. About 10 minutes before anyone gets home, it turns on. I have another one I am pretty much just playing with but no worries at all. Pairs with our Google Hub stuff super easy.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Matthew, we're so glad to hear that you had a simple and seamless setup experience with your Cync Indoor Smart Plugs! Thanks for leaving a positive review. -Cync Support

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    C BY GE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are great had purchased Wemo smart plugs they always lost connection and would never connect so I replaced all the plugs with this Model. Very easy to setup and worth the price since they lowered it by $5 less

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the review we appreciate it so much! Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected] we’ll be more than happy to assist.

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart plug works well. I bought it to have my Christmas tree on a timer. The directions for it to work with Alexa are vague but I figured it out.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are happy to hear your were able to get the plug successfully installed ot make things a little more easier this holiday season. Thanks for choosing C by GE. - C by GE Support

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great smart home system!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used several different brands for my smart home options and GE Cync has by far been the best experience and they do not cost an arm and a leg!

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Carl - Thanks for the feedback! We appreciate you taking the time to leave us a review on your experience with our Cync Indoor Smart Plug. We are glad to hear you are having an enjoyable experience with the benefits of our smart home devices. Thank you for letting us know about your fantastic experience with our products. -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Cync

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy to set up but I've had some issues with getting it into the Google home app. I've linked it through the cync app (used to be c by GE) but I know the problem is in large part due to the Google home app not having the best controls for importing external products. It works well and I like the button for physically turning it on and off and the WiFi connection is also solid.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the positive feedback Zach! Apologies for any hiccups you had getting synced over to Google. We have an article that can aid you if you ever run into those issues again located here cyncsupport.gelighting.com/s/article/google. Feel free to contact us at 1-844-302-2943 if you need anything. -Cync Support Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to setup and use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This indoor plug was super easy to setup and to use. I had to download the CYNC app on my iPhone to setup and use. There is a local on/off button on the plug that is a nice feature. The only improvement that I would recommend is to make the plug compatible with Apple Home app. Other than this, I like this product very much.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Brian, thank you for sharing your thoughts on the Cync Smart Indoor Plug! We appreciate your interest in having Apple Home compatibility. This has been passed along to our Development Team for future improvements. We're glad to hear that you're enjoying your plugs with the Cync app! -Cync Support

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device, easy to turn on/off on the side to override the schedule. The biggest issue is the C by GE app - not very intuitive!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for your review and feedback! -C by GE Support

  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Smart plug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. This product works great for the price

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Eric, we are glad to hear that you had a seamless setup experience! Thank you for leaving a review. If you have any questions or concerns, please feel free to call us directly at 1-844-302-2943 for assistance. A member of our team would be more than happy to help you out. -Cync Support

  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good poduct,works flawlessly.Very easy to instal.You got your new smart lamp easily

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Marko, we are so glad to hear that you are enjoying the convenience of using your Cync Indoor Plug to control your lamp. Thank you for sharing this positive review! -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Features, Easy Setup

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart plug is easy to set up and easy to control it’s features. The best feature is that it is a smart bridge to link and control your other “C by GE” smart devices. Though not needed for bulbs to be linked and controlled, the smart plug & bridge makes the other “C by GE” devices linked and controlled through Wi-Fi instead of Bluetooth. This enables full control of the other Devices wherever you are during your day! I love the “C by GE” product line and will only be purchasing them for any and all of my smart device additions.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi John, thanks for taking your time in writing us a review we appreciate it! Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]

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