Customers have good things to say about the Cync Smart Dimmer Remote, particularly its ease of use and remote control functionality. Many find it simple to set up and appreciate the convenience of controlling it without needing a phone. The overall performance of the dimmer is also well-received. However, some customers have noted an issue with the color settings, specifically a jump in the preset warm color settings.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 43 reviews
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Works Perfectly With Cync Bulb
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have two Cync bulbs, and this remote works perfectly with them. Set up was a breeze on the Cync app. It only takes 1 min and you're ready to go. The quality is very nice, it should last a long time. I've been using it for a few weeks now with no problems. If you have the color changing light bulb this remote will work with that. It can transition from one color to the next. You can dim or fade out or in. The bottom is rubbery for a non-slip grip to surfaces. It comes with a battery. Taking the battery plate off was a little bit tricky I ended up dancing it a little bit so be careful with that and put something soft over it or a rubbery thin tool as to not damage the housing. Price was right and pick up was easy it was ready fairly quickly. I recommend this product.
I would recommend this to a friend
Brand response from Cync Support
Posted .
Hello - Thanks for the feedback! We appreciate you taking the time to leave us a review on your experience with our Cync Dimmer + White Tones Smart Remote. We are happy to hear that you have been enjoying the customization our smart home devices offer. Thank you for sharing your feedback and allowing us to be your smart home product of choice. -Cync Support
Rated 5 out of 5 stars
GE - Cync Smart Dimmer Remote
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently added the GE Cync Smart Dimmer Remote to my home, and it has been a fantastic upgrade to my lighting setup. The installation was straightforward, with clear instructions making the process quick and hassle-free.
The remote integrates seamlessly with my existing Cync smart lighting system, allowing me to dim and adjust the lights with precision. The responsiveness is excellent, and I love that it works without needing to rewire anything—perfect for renters or anyone not wanting to mess with their electrical system.
One of the best features is that it bridges the gap for those in the household who refuse to use the app. Some of my family members aren't comfortable with smart devices, so having a physical remote that’s easy to use has been a game-changer. Everyone in the house can enjoy the benefits of smart lighting without needing a phone or app.
The sleek and modern design fits well in any room, and the magnetic base makes it easy to mount anywhere or use as a handheld remote. It’s particularly handy for creating the perfect ambiance without having to reach for my phone or a wall switch.
Overall, the GE Cync Smart Dimmer Remote is a well-designed, reliable, and convenient addition to any smart home. I highly recommend it for anyone looking to enhance their lighting control, especially if you have tech-resistant members in your household!
I would recommend this to a friend
Brand response from Cync Support
Posted .
Hello - Thank you for sharing your thoughts. We are thrilled to see this five-star review! We appreciate you sharing your experience with our Cync Wire-Free Dimmer + White Tones Smart Remote. We are grateful you chose our brand to enhance the quality of your space! -Cync Support
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Extra extra convenience
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great instant on/off switch for Cync smart lights. Easier than bringing up the app. We are creatures of convenience and this switch offers that at a very affordable price. Cycles between the different temps of white light, dims or brightens, and of of course on/off. Has a small magnetic backing that allows you to store it anywhere it could attach. Have bought multiple so far, would absolutely recommend. Only reason i didn't give 5 stars, is feels like it wouldn't have been a big deal to add a color tone button to it.
I would recommend this to a friend
Brand response from Cync Support
Posted .
Hello - Thanks for the feedback! We appreciate you taking the time to leave us a review on your experience with our Cync Dimmer + White Tones Control Smart Remote. We are thrilled to hear that our smart devices have made a positive impact on your space! We appreciate you for sharing your feedback and allowing us to be your smart home product of choice. -Cync Support
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Works Well!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works as intended, hit button, lights change, hit button again, lights change... once more!
Noted on the package/description but be sure you know that the remote is only compatible with Cync lights, this is not a remote intended for use for other connect lights in your home.
The bottom is rubber-textured and a magnet, so doesn't slide around when sat down and can be stuck to magnetic surfaces.
I would recommend this to a friend
Brand response from Cync Support
Posted .
Hello Michael - Thanks for the feedback! We appreciate you taking the time to leave us a review on your experience with Cync Dimmer + White Tones Smart Remote. We enjoy receiving feedback from our users about their experiences with our devices. We are grateful you chose our brand to enhance the quality of your space! -Cync Support
Pros mentioned:
Remote control
Rated 5 out of 5 stars
Speak No More
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works like a charm, all the different Hues and Brightness can be controlled without screaming the commands, hey google......
I would recommend this to a friend
Brand response from Cync Support
Posted .
Hello - Thank you for sharing your thoughts. We are thrilled to see this five-star review! We appreciate you sharing your experience with our Cync Dimmer + White Tones Control Smart Remote. We are so happy to hear that our smart devices have made a positive impact on your space! We appreciate you for sharing your feedback and allowing us to be your smart home product of choice. -Cync Support
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Good Product
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Was Kind Of Iffy About This Product But I Eventually Got It good purchase
I would recommend this to a friend
Brand response from Cync Support
Posted .
Hello - Thank you for sharing your thoughts. We are thrilled to see this five-star review! We appreciate you sharing your experience with our Cync Dimmer + White Tones Control Smart Remote. We are glad to hear you are having an enjoyable experience with the benefits of our smart home devices. We are grateful you chose our brand to enhance the quality of your space! -Cync Support
Rated 5 out of 5 stars
Sick as heck!!!!!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is so sick cuz it works as a light switch but doesn't require any screwing in, can be wall mounted or used as remote.
I would recommend this to a friend
Brand response from Cync Support
Posted .
Hello - Thank you so much for taking time out of your busy day to leave us this positive review. We appreciate you sharing your experience with our Cync Dimmer + White Tones Control Smart Remote. We are thrilled to hear that our smart devices have made a positive impact on your space! Thanks for letting us know about your fantastic experience with our products. -Cync Support
Rated 3 out of 5 stars
Not my favorite
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bulky, and design is weird. This is ok- it has a slow reaction time, there are too many buttons and I wish it was closer to the Philips sleek design. Hate how it always starts up at 100% brightness.
I would recommend this to a friend
Brand response from Cync Support
Posted .
Thank you for sharing your feedback with us! We are always looking for ways in which we can improve. We would love to speak with you directly regarding the reaction time you have experienced. This certainly does not sound right and we would like to get it resolved! You can reach our Support Team by calling 1-844-302-2943. -Cync Support
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Works Well
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works well and consistently! Only had some issues with it being the older model.
I would recommend this to a friend
Brand response from Cync Support
Posted .
Hello - Thank you so much for taking the time out of your busy day to leave us a review. We appreciate you sharing your experience with our Cync Dimmer + White Tones Control Smart Remote. We are thrilled to hear that our smart devices have made a positive impact on your space! Thanks for sharing your feedback and allowing us to be your smart home product of choice. -Cync Support
Pros mentioned:
Remote control
Cons mentioned:
Color
Rated 4 out of 5 stars
Make it much more convenient to turn lights on/off
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This remote is so convenient to control lights from anywhere without talking. The only drawback is that the color control is limited to whites, not RGB colors.
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Hi Josh, Thanks for taking time in writing a review we appreciate it. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
works great. very convenient when the phone isn't close by
I would recommend this to a friend
Brand response from Cync Support
Posted .
Hello - Thank you for sharing your thoughts. We are thrilled to see this five-star review! We appreciate you taking the time to leave us a review on your experience with our Cync Dimmer + White Tones Remote Control. We are happy to hear that you have been enjoying the convenience our smart home devices offer. We are grateful you chose our brand to enhance the quality of your space! -Cync Support
Pros mentioned:
Remote control
Rated 5 out of 5 stars
Convenient switch
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
App is good if you want to set colors or set a schedule, but for the beginning/end of day and I just want some soft light instead of the bright overhead LED lights in the ceiling, having a lot on the remote is very convenient
I would recommend this to a friend
Brand response from Cync Support
Posted .
Hello Erik, thank you for taking the time to share your Cync experience. We appreciate the feedback and hope you find Cync enjoyable. -Cync Support
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Wireless switch
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great switch and works well as a wireless easy placement switch.
I would recommend this to a friend
Brand response from Cync Support
Posted .
Hello Jeffrey - Thank you for taking the time out of your busy day to leave us this positive review! We appreciate you sharing your experience with our Cync Dimmer + White Tones Control Smart Switch. We are thrilled to hear that our smart devices have made a positive impact on your space! Thanks for letting us know about your fantastic experience with our products. -Cync Support
Pros mentioned:
Remote control
Rated 5 out of 5 stars
Nice remote
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good remote control i can use without my phone
I would recommend this to a friend
Brand response from Cync Support
Posted .
Hello Erick - Thank you for this positive review! We appreciate you sharing your experience with our Cync Dimmer + White Tones Control Smart Remote. We are thrilled to hear that our smart devices have made a positive impact on your space! -Cync Support
Rated 5 out of 5 stars
Great remote
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great with the C by GE Bulbs. It is nice to have at the bedside. Doesn’t give you as many color options as I thought
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
We appreciate the honest feedback. It will help us get a sense of what needs to be improved and we are always looking for ways to improve. If there is anything we can address or resolve for you please don't hesitate to reach out to us directly at 1-844-302-2943. -C by GE Support
Cons mentioned:
Color
Rated 4 out of 5 stars
Easy to use where I don’t have a wall switch!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great remote for where you don’t have a wall switch in a room. My only small dislike is that there is a jump in the preset of warm color settings.
I would recommend this to a friend
Brand response from Cync Support
Posted .
Thank you for sharing this positive review! We strive to consistently provide innovative and effective lighting options to our customers. Our team is thrilled to hear that you are enjoying your Cync experience. Your feedback regarding our color presets have been shared with our Development Team for further review and future improvements. -Cync Support
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Old house necessity!
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have a very old house without light switches in most of the bedrooms. As such, lamps are a necessity. I bought several of these for ease of turning off lamps from bed. They work very well. Set up is extremely easy. Would highly recommend.
I would recommend this to a friend
Brand response from Cync Support
Posted .
Thank you Tanya- for choosing Cync to integrate into your Smart Home ecosystem. We are glad that our Wire-Free Remote is making a positive impact in your space. -Cync Support
Rated 4 out of 5 stars
worth getting if on Cync
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works well; good addition to a Cync system. However, the on / off vs brighten / dim controls are easily confused. It's not an intuitive control layout.
I would recommend this to a friend
Brand response from Cync Support
Posted .
Hello - Thank you for taking the time to leave us this review. We appreciate you for sharing your experience with our Cync Dimmer + White Tones Control Smart Remote. We are always looking out for the needs of our users and are grateful for feedback such as this to get a sense of what we can improve on. We are grateful you chose our brand to enhance the quality of your space! -Cync Support
Rated 1 out of 5 stars
Not user, network, or security friendly.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I do not recommend these lights or any part of the system, and I will be returning the items I purchased. The C by GE web site paints a partial picture which while elegant and enticing does does not fully explain the negative features of the C by GE lighting products.
1. There is no support for Apple's HomeKit. 2. The devises do not maintain a consistent connection with a network. 3. you must use the C by GE network to control your lights remotely, which I find a serious security risk. 4. your iOS device according to GE only communicates with the devices locally by Bluetooth (although I don't believe this to be completely correct, since you can control the devises over the internet through WIFI and the GE C by GE network.
Given the state of technology that exists today, I believe these products to be far behind the technology curve. GE has chosen to confine control of these products to a proprietary network instead of giving the users the option of controlling their own security with direct local and remote connections with authorized and security controlled MAC addresses and direct network to network VPN or other secure connections to the products.
Unfortunately sales and marketing have taken precedence over security and user control, while GE has also decided to shun the Apple market.
No, I would not recommend this to a friend
Brand response from GE Lighting Expert
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Thank you for sharing your feedback with us. We understand your concerns about security and privacy regarding how our devices sync to your network. Your feedback is important to us and will be shared with our development team for future consideration. If you have additional feedback, we would love to hear it. Please reach out to us at 1-844-302-2943. -Cync Support Team
Rated 5 out of 5 stars
Nice backup
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We have one for every room in the house. As much as I love smart lightbulbs, they're a pain when the wifi goes out. I wanted something that had bluetooth technology so we could still use the lights when the internet was acting up.
I would recommend this to a friend
Brand response from GE Lighting Expert
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We regret any inconveniences caused by our direct connect wifi devices. We do also sell them in a bluetooth only version if that might interest you. Feel free to contact us at 1-844-302-2943 if you need any assistance. -Cync Support Team