Customer Ratings & Reviews
- Model:
- 93122337
- |
- SKU:
- 6405668
Customer reviews
Rating 4.1 out of 5 stars with 34 reviews
(34 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers are satisfied with the Cync Smart Dimmer Remote + Tones Control for its ease of use and simple setup. However, some customers have expressed disappointment with the limited color options available.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
GE - Cync Smart Dimmer Remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently added the GE Cync Smart Dimmer Remote to my home, and it has been a fantastic upgrade to my lighting setup. The installation was straightforward, with clear instructions making the process quick and hassle-free. The remote integrates seamlessly with my existing Cync smart lighting system, allowing me to dim and adjust the lights with precision. The responsiveness is excellent, and I love that it works without needing to rewire anything—perfect for renters or anyone not wanting to mess with their electrical system. One of the best features is that it bridges the gap for those in the household who refuse to use the app. Some of my family members aren't comfortable with smart devices, so having a physical remote that’s easy to use has been a game-changer. Everyone in the house can enjoy the benefits of smart lighting without needing a phone or app. The sleek and modern design fits well in any room, and the magnetic base makes it easy to mount anywhere or use as a handheld remote. It’s particularly handy for creating the perfect ambiance without having to reach for my phone or a wall switch. Overall, the GE Cync Smart Dimmer Remote is a well-designed, reliable, and convenient addition to any smart home. I highly recommend it for anyone looking to enhance their lighting control, especially if you have tech-resistant members in your household!
I would recommend this to a friendBrand response from Cync Support
Posted .Hello - Thank you for sharing your thoughts. We are thrilled to see this five-star review! We appreciate you sharing your experience with our Cync Wire-Free Dimmer + White Tones Smart Remote. We are grateful you chose our brand to enhance the quality of your space! -Cync Support
Rated 4 out of 5 stars
worth getting if on Cync
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well; good addition to a Cync system. However, the on / off vs brighten / dim controls are easily confused. It's not an intuitive control layout.
I would recommend this to a friendBrand response from Cync Support
Posted .Hello - Thank you for taking the time to leave us this review. We appreciate you for sharing your experience with our Cync Dimmer + White Tones Control Smart Remote. We are always looking out for the needs of our users and are grateful for feedback such as this to get a sense of what we can improve on. We are grateful you chose our brand to enhance the quality of your space! -Cync Support
- Cons mentioned:No homekit support
Rated 1 out of 5 stars
Not user, network, or security friendly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend these lights or any part of the system, and I will be returning the items I purchased. The C by GE web site paints a partial picture which while elegant and enticing does does not fully explain the negative features of the C by GE lighting products. 1. There is no support for Apple's HomeKit. 2. The devises do not maintain a consistent connection with a network. 3. you must use the C by GE network to control your lights remotely, which I find a serious security risk. 4. your iOS device according to GE only communicates with the devices locally by Bluetooth (although I don't believe this to be completely correct, since you can control the devises over the internet through WIFI and the GE C by GE network. Given the state of technology that exists today, I believe these products to be far behind the technology curve. GE has chosen to confine control of these products to a proprietary network instead of giving the users the option of controlling their own security with direct local and remote connections with authorized and security controlled MAC addresses and direct network to network VPN or other secure connections to the products. Unfortunately sales and marketing have taken precedence over security and user control, while GE has also decided to shun the Apple market.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for sharing your feedback with us. We understand your concerns about security and privacy regarding how our devices sync to your network. Your feedback is important to us and will be shared with our development team for future consideration. If you have additional feedback, we would love to hear it. Please reach out to us at 1-844-302-2943. -Cync Support Team
- Cons mentioned:Preset jump
Rated 4 out of 5 stars
Easy to use where I don’t have a wall switch!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great remote for where you don’t have a wall switch in a room. My only small dislike is that there is a jump in the preset of warm color settings.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for sharing this positive review! We strive to consistently provide innovative and effective lighting options to our customers. Our team is thrilled to hear that you are enjoying your Cync experience. Your feedback regarding our color presets have been shared with our Development Team for further review and future improvements. -Cync Support
Rated 5 out of 5 stars
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller has worked really well with my smart light. I have not had any connection issues.
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Ian - Thank you for this excellent review! We appreciate you sharing your experience with our Cync Wire-Free Dimmer + White Tone Control Remote. We enjoy receiving feedback from our users about their experiences with our devices. We are grateful you chose our brand to enhance the quality of your space! -Cync Support
Rated 5 out of 5 stars
Nice remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good remote control i can use without my phone
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Erick - Thank you for this positive review! We appreciate you sharing your experience with our Cync Dimmer + White Tones Control Smart Remote. We are thrilled to hear that our smart devices have made a positive impact on your space! -Cync Support
- Cons mentioned:Inconsistent
Rated 3 out of 5 stars
Good stand alone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dimmer works great unless you have a routine set with a schedule. I doesn't like to talk to the bulb the first time and takes a few attempts to make it work as intended, every time.
I would recommend this to a friendBrand response from Cync Support
Posted .We're sincerely sorry to hear about your experience with your Cync devices and Routines. This is certainly not the expected behavior and we'd love to help resolve this with you. Please consider contacting us at 1-844-302-2943 or cyncsupport.gelighting.com. A member of our team would be glad to help. -Cync Support
Rated 5 out of 5 stars
Convenient switch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App is good if you want to set colors or set a schedule, but for the beginning/end of day and I just want some soft light instead of the bright overhead LED lights in the ceiling, having a lot on the remote is very convenient
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Erik, thank you for taking the time to share your Cync experience. We appreciate the feedback and hope you find Cync enjoyable. -Cync Support
- Pros mentioned:BedsideCons mentioned:Color lights
Rated 5 out of 5 stars
Great remote
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with the C by GE Bulbs. It is nice to have at the bedside. Doesn’t give you as many color options as I thought
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the honest feedback. It will help us get a sense of what needs to be improved and we are always looking for ways to improve. If there is anything we can address or resolve for you please don't hesitate to reach out to us directly at 1-844-302-2943. -C by GE Support
- Pros mentioned:Easy to use
Rated 5 out of 5 stars
Old house necessity!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a very old house without light switches in most of the bedrooms. As such, lamps are a necessity. I bought several of these for ease of turning off lamps from bed. They work very well. Set up is extremely easy. Would highly recommend.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you Tanya- for choosing Cync to integrate into your Smart Home ecosystem. We are glad that our Wire-Free Remote is making a positive impact in your space. -Cync Support
- Pros mentioned:Magnetic back
Rated 4 out of 5 stars
Useful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels decently solid. Magnetic back is great! Wish it could handle changing the colors and not just shades of white but it is what it is.
I would recommend this to a friend - Pros mentioned:On/off control
Rated 5 out of 5 stars
Works but annoying
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well for turning on and off. Have my lights connected to our Ring monitor so it’s perfect for every time we wake up in the middle of the night and need to turn it off quickly, however not so great at dimming and moving from warm to cool.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are always looking for ways to improve and your feedback allows us to. Thank you for your review and for sharing these experiences. -Cync Support Team
- Cons mentioned:Color lights
Rated 3 out of 5 stars
Works great on white lights!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t figure out how to get the color lights to work with it. But it works great other than that!
I would recommend this to a friendBrand response from Cync Support
Posted .Thanks for taking the time to share your review! The Cync Smart Dimmer Remote + White Tones Control allows you to set brightness and adjust whites from cool to warm tones. For color control, we recommend using the Cync app. Alternatively, you can use a compatible voice assistant like Alexa and Google Home. Please feel free to contact us at 1-844-302-2943 to learn more. -Cync Support
Rated 3 out of 5 stars
Not my favorite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky, and design is weird. This is ok- it has a slow reaction time, there are too many buttons and I wish it was closer to the Philips sleek design. Hate how it always starts up at 100% brightness.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for sharing your feedback with us! We are always looking for ways in which we can improve. We would love to speak with you directly regarding the reaction time you have experienced. This certainly does not sound right and we would like to get it resolved! You can reach our Support Team by calling 1-844-302-2943. -Cync Support
- Pros mentioned:Easy to use
Rated 4 out of 5 stars
Light remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works the light with no issues and dims it. Easy to use.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for leaving a review! Glad you were able to get your remote setup and we hope you enjoy it. -Cync Support Team
- Pros mentioned:On/off control
Rated 5 out of 5 stars
Works perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues with it. I keep it on the bedside and it turns on off and dims without issue.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for leaving the positive review! We are happy to hear that you have so far enjoyed using our products and remote. We hope to be able to continue this trend moving forward into the future! - Cync Support
- Cons mentioned:Inconsistent
Rated 3 out of 5 stars
Maybe not so dependable.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a little while and kinda neat to have. However wasn't long until I was unable to use it and had to set it again. Don't know if I'll ever be able to depend on it.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We sincerely apologize for the inconvenience this may have caused. Many factors could contribute to this and we would like to speak with you directly to diagnose and resolve the issue. A technician can be reached by calling 1-844-302-2943. We would be more than happy to help. -Cync Support
- Cons mentioned:Color lights
Rated 3 out of 5 stars
lacking a feature?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would appreciate GE explaining how to change colors using the remote. I have a color bulb and can change in the app on my phone,but the remote just changes the tone of white. Am I missing something?
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi PeekyBeach, unfortunately the remote only controls the brightness and tones of white light. They are intended to be used with our non full color bulbs such as the tunable white bulbs. Feel free to reach out to us at 1-844-302-2943 if you have any additional questions. -Cync Support Tream
Rated 4 out of 5 stars
Good but could be better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit annoying to set up. You need the c by ge app to use properly; it will not let you use another app like google home to set up. Also the color switching only goes to different shades of white, I could not figure out how to make it switch RGB colors.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Alex, thank you for your feedback. The color control depends on if you have the full color bulbs instead of the tunable white bulbs. Feel free to reach out to us directly at 1-844-302-2943 if you have any questions. - C by GE Support
- Pros mentioned:Easy to use
Rated 5 out of 5 stars
Buyer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my parents smart house. They love the ease of this device
I would recommend this to a friendBrand response from Cync Support
Posted .We are thrilled to be responsible for making a positive impact in your parents home. Thank you for choosing Cync! -Cync Support Team