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Customer reviews

Rating 4 out of 5 stars with 25 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers recognize the Cync Smart Dimmer for its easy setup. Users have commented on how well the setup process works.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 25 reviews
  • Cons mentioned:
    Limited button customizability

    Rated 3 out of 5 stars

    Misleading title, cannot change colors only temp.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it to control multiple C by GE smart lights. It is easy to setup and install. Does the job of turning on and off smart lights and dimming them. It also has buttons to change the temperature of the light (from warm white to daylight white). Not 5 stars because: 1. the title is blatantly misleading. There is no way to change the color of the lights. All it can do is to change the temperature (warm white to daylight white). Which is a nifty feature but I think the title should mention this clearly. 2. The only way to choose which lights it controls is to add this switch to the group or room you want it control. Cannot choose individually. Not a problem but nice to have is to be able to choose what the buttons do. At least some of them. It would be awesome to change colors or ‘scenes’ defined in the app.

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      Thank you for sharing your experiences with this switch. All feedback is greatly appreciated and will be shared with our development team for future improvements to it. Feel free to contact us at 1-844-302-2943 if you have any questions. -Cync Support Team

  • Pros mentioned:
    Better than bulb, Easy setup

    Rated 4 out of 5 stars

    Actually works very well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to set up, seems to be working steadily and easy to mount. Honestly I think this switch works better than the bulb.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for reviewing our Wire-Free Dimmer Switch! We are ecstatic to hear you are enjoying the 'Cync' experience. Our Team would love to know more about your comments regarding our Smart Bulbs. A technician can be reached by calling 1-844-302-2943. We look forward to speaking with you. -Cync Support

  • Pros mentioned:
    Customer support
    Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Good product, requires tinkering, good support

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please note this will only work in the c by ge app, so you cant pair your bulbs to google home and then try to pair those bulbs to this remote. Also, i was told that this remote is not compatible with the c reach, only the mini plugs and the smart switches would enable this device to speak with google home or alexa. C by ge support is great, give them a call/chat if you run into issue with setup.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the feedback we appreciate it! Please don't hesitate to reach our support team if you have any questions at 1-844-302-2943 or email us at help@cbyge.com

  • Pros mentioned:
    C by ge app
    Cons mentioned:
    Google home app

    Rated 3 out of 5 stars

    Good to have physical buttons

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly can't use the google home app to have a physical button to control smart lights but that was my fault for not reading the packaging. works perfectly if lights and switch are paired in the C by GE app though. Don't use it if you're going through the google home app

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the review and feedback! Let us know if you need any assistance with anything at 1-844-302-2943 or help@cbyge.com -C by GE Support

  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Easy Peasy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Works great. And looks good on my wall, no need to put holes in my wall it command sticks. Love it.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you Avery for leaving this awesome review! We are ecstatic to have made a positive impact in your Smart Home. -Cync Support Team

  • Rated 5 out of 5 stars

    Fastest way to add a 3 way switch to your current

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with making power switches a 3 way option with out having to do any wires. Also works great for lamps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way it dimming with the flame light bulbs so romantic my husband said get for basement for party's

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We hope you continue to explore the advantages and many possibilities and benefits of smart home lighting. Thank you for your review! -Cync Support Team

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    patience on setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a small house these C by GE products work great. A little frustrating setting up compared to some other systems but for the price these are GREAT!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the honest feedback! Glad you were eventually able to get your switch setup! If you need any assistance in the future feel free to reach out to us at 1-844-302-2943 or help@cbyge.com. -C by GE Support

  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Out of the Dark Ages

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great addition to the home. I paired it with two bulbs placed in fixtures that previously operated with pull strings. It was so nice to just attach it to the wall and link with the bulbs. We no longer have to enter a dark room to get to the pull string!

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for your business! 'Cync' is proud to be the newest addition to your space. We hope that we can continue to impress you with our Smart Home innovations. -Cync Support Team

  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Good for beginners in smart home, bad for advanced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't really recommend C by GE for fully smart homes. If you're just starting out, this might be a good line of products. The app for these switches really only work with C by GE bulbs, and can't be programmed for any other uses. The bulbs and build in switches don't work together either without ugly looking bulb adapters. Not great.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi there, thanks for taking the time in writing us a review we appreciate it so much! We want to better assist with any issues you're experiencing. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at help@cbyge.com

  • Rated 5 out of 5 stars

    Very convenient!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this light switch and dimmer! It is so convenient, especially when your light switch is on the other side of the room. It was easy for me to pair to my Android phone. The dimmer works good and I can turn the lights on and off easily.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Chelle, thanks for taking the time to share your experience with the Cync Wire-Free Dimmer Smart Switch. We're happy to hear that it's provided a convenient way to control your lights with your Android phone! -Cync Support

  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    GREAT

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install with great settings for people without the app or voice command

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Kasai, thank you for reviewing the Cync Wire-Free Dimmer Switch! We are thrilled to hear our product has made a positive impact in your space. -Cync Support Team

  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A painless setup all around with adding this setup with 5 bulbs.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for choosing Cync! We appreciate you leaving your thoughts for others to consider. Our Team is thrilled to hear install and setup flew by. We are glad to be your Smart Home brand of choice. -Cync Support Team

  • Rated 5 out of 5 stars

    Light switch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a room when you want to move the light switch to a new location

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad you are enjoying your new switch! We appreciate you taking the time to leave a review. -Cync Support Team

  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and easy to install. Directions are easy to follow and connects to the app quickly.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We're happy to hear you are enjoying your new smart dimmer switch. Enjoy your new smart device. -C by GE Support

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent for the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for the price compared to Philips, which are also great.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad we could be a money saving alternative for your smart home solution. Thank you for your review and for allowing us to be a part of your smart home. -Cync Support Team

  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little annoying to install onto wall. Setup worked fine. Works as expected.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the feedback Jack! Sorry to hear it wasn't the easiest to set up the wired switch. If you need any additional assistance, please contact us at 1-844-302-2943 or help@cbyge.com. -C by GE Support

  • Rated 5 out of 5 stars

    Perfect physical switch for smart functions

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! You just need to familiarize yourself with the app.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Becks- thank you for choosing Cync and for posting this review of your experience. We are thrilled to hear that you have been enjoying all that our Wire-Free Switches have to offer. -Cync Support

  • Rated 3 out of 5 stars

    Soled the problem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking for a solution to a light switch on the wrong side of a door swing. This solved the problem

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hello Rick, thank you for taking the time to review your Cync Wire-Free Dimmer Switch. It is always nice to hear how customers are using their products and we are thrilled this was able to resolve your issue having a switch on the wrong side of the door. - Cync Support

  • Rated 5 out of 5 stars

    Wire Free Dimmer Switch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product that gave us the flexibility to control lights without having to run additional electrical wires. Love the flexibility it provides for our home.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thats great to hear Yesenia! Thank you so much for all the kind reviews it means a lot to us. Glad you had all positive experiences with our products. -Cync Support Team