Customer Ratings & Reviews
- Model:
- 93128989
- |
- SKU:
- 6425915
Customer reviews
Rating 4.5 out of 5 stars with 277 reviews
(277 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the brightness and ease of use of the CYNC Smart Direct Connect LED Strip Lights, frequently citing the simple setup and user-friendly app. Positive feedback also highlights the quality of the product and its appealing appearance. However, some customers wish the strip lights were longer, and a few experienced issues with the app's connectivity and the adhesive's strength.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Not that good , buy they are okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the stripes aren't sticky enough and doesn't bend well like shown in examples.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry to hear that the adhesive is not adequate for the surface area that you are installing the strips on. We appreciate the kind feedback and will share this with our development team. -Cync Support Team
Rated 3 out of 5 stars
Good lights.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great lights! A little pricey, but overall a great product.
I would recommend this to a friendBrand response from Cync Support Team
Posted .Hello there! Thank you for taking the time to leave us this review! We are happy to hear that you have been enjoying your experience with our Smart Bulbs! We appreciate you for allowing us to be a part of your Smart home venture! - Cync Support Team
Rated 3 out of 5 stars
not on time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.took an extra 2 days so that was kinda sad. but i still enjoyed it
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the review! Thank you for allowing C by GE to be your choice for smart home lighting. - C by GE Support
- Cons mentioned:Adhesive
Rated 1 out of 5 stars
Worst lights
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.POOR QUALITY TAPE IM SO DISAPPOINTED IN THIS PRODUCT WILL BE RETURNING TOMORROW . C by GE is TRASH !!! Stick with name brands dont even BUY THIS
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Dzano, we are sorry to hear that the adhesive was not adequate for the surface area that you installed your strips. Thank you for giving our devices a try and hope you have a great day! -C by GE Support
Rated 2 out of 5 stars
Unreliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light looked good when they work. I had to unplug to reset them every other day. The would stop work all of a sudden. I returned them as they were not reliable.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there. We are very sorry to hear you are having issues with your LED strip. Please feel free to call us at 1-844-302-2943 to resolve this issue- C by GE Support
- Cons mentioned:App
Rated 1 out of 5 stars
Nah
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate c by ge. The app is awful. Constantly have to reset the individual light bulbs. Hue is way better
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you had connection issues with our app. We would love the opportunity to work with you in getting that issue resolved for you please consider reaching out to us directly at 1-844-302-2943 at your convenience. -Cync Support Team
Rated 2 out of 5 stars
Would not connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When trying to connect to wifi to actually use them it would not connect
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Kyle, sorry you were not able to get your direct connect lights connected. These lights require a 2.4ghz wifi network to pair to operate. Feel free to reach out to us directly for help getting the connected and working properly. We can be reached at 1-844-302-2943. -C by GE Support
Rated 1 out of 5 stars
JUNK - Adhesive does not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A piece of JUNK - the adhesive is worthless - will not stick for even 30 seconds. I returned to the store and the only one they had in stock did not have adhesive that would work either. Thankfully, we checked it out before I took it home!
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear you had this less-than-ideal experience with our Full Color Direct Connect LED Strip Lights. If you are still experiencing this issue, please contact us at 1-844-302-2943 and we will gladly assist you with getting your devices back up and running.- Cync Support Team
Rated 2 out of 5 stars
Heavy and expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy & expensive. They didn't stick to the wall..
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that the adhesive was not adequate for the desired surface area. We appreciate the feedback as it allows us to improve our products and we strive to do so. -Cync Support Team
Rated 2 out of 5 stars
Overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price point is way off. Recommend shopping other options
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for taking the time to leave us feedback. If you need additional assistance, please reach out to us at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 1 out of 5 stars
Light strip c by ge is meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This light strip was very faulty. I constantly have to reset the light strip because it never shows as available and on the c by ge app. For the price you could honestly find more cost effective options.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Christian, sorry to hear of any connectivity issues you experienced with your devices and our app. What often helps if your light strip does not connect is to force quit the app in the android settings or using the iOS app switcher and relaunch the app. If this issue persists please reach out to us directly at 1-844-302-2943. -Cync Support Team
Rated 1 out of 5 stars
Lights
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely unhappy with this. It will be returned. Be sure to read the fine print.
No, I would not recommend this to a friendRated 1 out of 5 stars
Good product if it works
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried setting this up from my ios app and had no luck.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for letting us know and sorry that this has occurred. We have a helpful guide on setting up your light strips located here cyncsupport.gelighting.com/s/article/installing-light-strips. Feel free to contact us at 1-844-302-2943 for any assistance as well. -Cync Support Team
Rated 1 out of 5 stars
Don’t buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These lights were super hard to connect. I recommend LIFX.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry for the connection issues that you faced. If there's anything we can do for you please don't hesitate to reach out to us at 1-844-302-2943
- Pros mentioned:Brightness, Ease of use
Rated 5 out of 5 stars
wonderful - what I needed to light up an area
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was invested already in the CbyGE ecosystem (plug and light bulbs) so it was a no-brainer to check out the light strip with some hesitation though, but I was pleasantly surprised, easy install, very fast setup (I help it along by disabling wifi on my phone first) and everything else went like clock work. My set up unfortunately required half of the strip, so I feel bad for the waste of strip but otherwise, super bright - adhesive worked well under my kitchen cabinet. Love the dimming and complete customization through the app!!!
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are so happy to hear that you entrusted us to add more to your smart home setup! Thank you so much for being a part of the GE family. - C by GE Support
Rated 4 out of 5 stars
Lights in Child’s room - are they safe ?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 7 year old son wants to use in his room on his ceiling I see it has a warning on the box to use 20cm from body. can you explain this warning ? Are these lights dangerous or toxic to use in children’s rooms ? Do they have radiation that is toxic to children ? Thank you
I would recommend this to a friendRated 2 out of 5 stars
Real bad disconnect from app to lights
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These lights cant decide what they want to do. I had to reset the lights 5 times before the app would connect properly, you cannot switch from color to color properly, the app is garbage and im 99% sure I'm returning these tomorrow.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you had this experience with our new app release. This is definitely not the reaction we had hoped for. Thank you for at least giving it a try and we hope one day that we can win your business again. -Cync Support Team