Customer Ratings & Reviews

Hello Knightcrawler, Thank you for reaching out to us regarding our GE Pro Outdoor Yagi Directional Antenna. We’re sorry to hear that you’re experiencing signal issues with our product. Our focus is to ensure complete customer satisfaction. As the manufacturer, we are very interested in providing consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to work with you directly to resolve the issue, so you can enjoy our products to their full potential.
Depending on your location regarding terrain, elevation, etc. and depending on the location of the transmitters for your local stations will determine in large part, the type of antenna required to pull in the stations. Both your general location and the specific area that the antenna is located can affect reception. The distance, terrain and obstacles (buildings, power lines, etc.) between you and the signal tower greatly affect the strength of the signal that reaches you. Where you locate the antenna in the room can also affect the strength of the signal that you receive. You can use a website like www.tvfool.com to find the direction your signals are coming from and position the antenna where it is facing toward the tower, as well as, positioning the antenna as high off the ground as you can. The repositioning will allow for optimum reception. You will need to rescan your channels once the antenna has been repositioned.
If the problem persists, please give us a call at 1-800-654-8483 option 1 and provide our Support Team with your ticket number 271854. We are eager to work together with you to get the best out of our product and help you with your concerns. We look forward to hearing from you.

Hello Slim, we are very sorry to hear about your recent unsatisfactory experience you had with our product. However, we would like to learn more about your situation by having a conversation with you. Your feedback is very important to us. This helps us look at ways to improve future experience with our product. Please contact us at 1-800-654-8483, press option 4 and provide our Support Team with your personal ticket # 316607. You can also email us at [email protected] and include your personal ticket number in the subject line. We look forward to hearing from you soon.

Hello Movieguru, thank you for your feedback. We are very sorry to hear about your recent unsatisfactory experience you had with our product. As the manufacturer, our mission is to provide complete customer satisfaction and quality products that deliver the expected performance.

You are correct. Your channels will depend on the signals provided by your local stations in your area. Depending on your location regarding terrain, elevation, etc. and depending on the location of the transmitters for your local stations will determine in large part, the type of antenna required to pull in the stations. Both your general location and the specific area that the antenna is located can affect reception. The distance, terrain and obstacles (buildings, power lines, etc.) between you and the signal tower greatly affect the strength of the signal that reaches you. Where you locate the antenna in the room can also affect the strength of the signal that you receive. You will need to scan for channels on your TV. This is a very important step. Your TV will NOT receive signals from the antenna without doing a channel scan. We recommend that you see you TV’s menu screen for this process or refer the instruction manual that came. You can use a website like www.tvfool.com to find the direction your signals are coming from and position the antenna where it is facing toward the tower, as well as, positioning the antenna as high off the ground as you can. The repositioning will allow for optimum reception. It is important that you rescan your channels once the antenna has been repositioned.

If you have any other questions, please reach out to us at 1-800-654-8483, press option 4 and provide them with your personal ticket # 325465 or email us at [email protected] and include your personal ticket number in the subject line.

Hello Jake, we are very disappointed to hear about your recent unsatisfactory experience you had with our product. As the manufacturer, our mission is to provide complete customer satisfaction and quality products that deliver the expected performance.

Your channel will depend on the signals provided by your local stations in your area. Signals can vary based on line of sight and obstruction in the signal path such as terrain, building and metal construction. This antenna is designed to be a direction antenna. You can use a website like www.tvfool.com to find the direction your signals are coming from and position the antenna where it is facing toward the tower. Once you have located the direction of the signal, you will need to scan for channels on your TV. This is a very important step. Your TV will NOT receive signals from the antenna without doing a channel scan.

For more tips, our packing will come with a QR code, located on the back of the box. You can use any mobile device with QR code scanner app for additional information and instructional video for this antenna. If the problem persists, please contact our Support team at 1-800-654-8483, press option 4 and provide them with your personal ticket # 334782. You can also email us at [email protected] and include your personal ticket number in the subject line.

Hi DiteBite, thank you for reaching out to us regarding our GE Pro Outdoor Yagi Directional Antenna. We are very sorry to hear about your recent unsatisfactory experience you had with our product. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear of problems encountered in the use of one of our products, we want to work with you directly and resolve the difficulties, the best we can.

Antenna reception range is based on a line of sight signal path from the TV broadcast towers to your home. Several factors can limit reception range at your location. Some of these are mountainous and hilly terrain, obstructions in the signal path and metal construction materials. You will need to scan for channels on your TV. This is a very important step. Your TV will NOT receive signals from the antenna without doing a channel scan. We recommend that you see you TV’s menu screen for this process or refer the instruction manual that came. You can use a website like www.tvfool.com to find the direction your signals are coming from and position the antenna where it is facing toward the tower, as well as, positioning the antenna as high off the ground as you can. The repositioning will allow for optimum reception. It is important that you rescan your channels once the antenna has been repositioned.

If the problem persists, please give us a call at 1-800-654-8483, press option 1 and provide our Support Team with your ticket number 306071. You can also email us at [email protected] and include your personal ticket number in the subject line.

Hello KimmyHippie, thank you for reaching out to us regarding our GE Pro Outdoor Yagi Directional Antenna. We are very sorry to hear about your recent unsatisfactory experience you had with our product. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear of problems encountered in the use of one of our products, we want to work with you directly and resolve the difficulties, the best we can.

Antenna reception range is based on a line of sight signal path from the TV broadcast towers to your home. Several factors can limit reception range at your location. Some of these are mountainous and hilly terrain, obstructions in the signal path and metal construction materials. You will need to scan for channels on your TV. This is a very important step. Your TV will NOT receive signals from the antenna without doing a channel scan. We recommend that you see you TV’s menu screen for this process or refer the instruction manual that came. You can use a website like www.tvfool.com to find the direction your signals are coming from and position the antennawhere it is facing toward the tower, as well as, positioning the antenna as high off the ground as you can. The repositioning will allow for optimum reception. It is important that you rescan your channels once the antenna has been repositioned.

If the problem persists, please give us a call at 1-800-654-8483, press option 1 and provide our Support Team with your ticket number 301794. You can also email us at [email protected] and include your personal ticket number in the subject line

Hi Chuck, thank you for your feedback. We are very sorry to hear about your recent unsatisfactory experience you had with our product. As the manufacturer, our mission is to provide complete customer satisfaction and quality products that deliver the expected performance.

You are correct. Your channels will depend on the signals provided by your local stations in your area. Depending on your location regarding terrain, elevation, etc. and depending on the location of the transmitters for your local stations will determine in large part, the type of antenna required to pull in the stations. Both your general location and the specific area that the antenna is located can affect reception. The distance, terrain and obstacles (buildings, power lines, etc.) between you and the signal tower greatly affect the strength of the signal that reaches you. Where you locate the antenna in the room can also affect the strength of the signal that you receive. You will need to scan for channels on your TV. This is a very important step. Your TV will NOT receive signals from the antenna without doing a channel scan. We recommend that you see you TV’s menu screen for this process or refer the instruction manual that came. You can use a website like www.tvfool.com to find the direction your signals are coming from and position the antenna where it is facing toward the tower, as well as, positioning the antenna as high off the ground as you can. The repositioning will allow for optimum reception. It is important that you rescan your channels once the antenna has been repositioned.

If the problem persists, please contact our Support team at 1-800-654-8483, press option 4 and provide them with your personal ticket # 320308 or email us at [email protected] and include your personal ticket number in the subject line.

Hi shinka, Thank you for reaching out to us regarding our GE Pro Yagi Directional Antenna. We appreciate the feedback and details on the issues you have experienced. As the manufacturer, our goal is to supply our consumers with quality products that deliver the expected performance. Anytime we hear of problems encountered in the use of one of our products, we want to get involved and resolve the difficulties, the best we can.
We would love to work with you to resolve the issue you are having with the antenna. Let’s begin the resolution process by giving our Support team a call when you get back at 1-800-654-8483 option 1 and provide our Support Team with your ticket 264091. We are eager to work together with you to get the best out of our products and help you with your concerns. We look forward to hearing from you.