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Customer Ratings & Reviews

Your price for this item is $479.99
The comparable value price is $647.99

Customer reviews

Rating 4.2 out of 5 stars with 449 reviews

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Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers frequently mention the sleek appearance, ease of use, and design of the 2.1 Cu. Ft. Over-the-Range Microwave. Many appreciate its size, performance, quiet operation, and powerful features like sensor cooking and Chef Connect. However, some customers have expressed concerns about the door's sturdiness and the control panel's responsiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 449 reviews
  • Cons mentioned:
    Door

    Rated 3 out of 5 stars

    Bad design.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product, but hard to use without hitting your head each time you close the door. The one door covering the entire front of the microwave looks great, but is simply a bad design. Oven opening is about 3/4's of the product width, but instead of being centered or over to the right where the door opens, it's all the way to the left so the door must be opened wider to use. Then try to close it without having to duck or jump to the right.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a good installation they showed up in time very polite

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello - We're so glad you're satisfied with your new GE Profile over-the-range microwave! Thanks for sharing, and we wish you all the best! - Don@GEA GE_Appliances

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    very powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome microwave! I love how easy to use it is and how powerful it is.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Buy This Model

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good but very poor quality build. This microwave broke twice in 2 years. 1st the vent filter closure clip broke and you can't replace just the clip. You must replace the entire vent cover. The repair cost was $315. 2nd the microwave blew and kept tripping my power. I replaced the fuse twice and the microwave blew out 2 more fuses. Also the fuse is not easily accessible to change. Its not behind the filter as is most models. You have to remove the microwave from its housing over the stove to replace it or bend the metal frame to access the fuse. Return it if you still can or be sure to get the extended warranty.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello Nicholas, thank you for your review. We are very sorry that your microwave stopped performing properly and required service. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA GE_Appliances

  • Rated 1 out of 5 stars

    G E . Is junk been through two washers and still h

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 microwaves later, and we've still got a problem with the new one. If you are a smart person, you will not purchase g. E products, although we bought a 5 year warranty. Best Buy. Can't help us for the first year and Best Buy stands by their stuff G. E is awful and will not take charge. Been waiting 20 days to get a washer. Fixed We'll write a review for that too awful

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We truly apologize for the experience that you're having with your appliances. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    Great fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried about purchasing online. But it’s perfect and works amazing. The installers were wonderful and very professional.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped Working Within Two Years

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our first microwave had to be exchanged because it was missing parts. The second microwave had problems with the door hinge and worked for only a year and a half. The GE is overpriced and failed to function and has stopped working just one year and three months after purchase!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Door

    Rated 4 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look- seems larger since the door covers the entire front. I feel the door is a bit flimsy- so we try to shut the door gently- I feel this could have been constructed better. Functions well- love the color.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Microvave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice looking and quite. Very spacious and sleek looking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Content customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thus microwave works well, looks good and dimensions were correct so it fit well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very effective unit which allows to prepare various meals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice addition to appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave oven is very nice, new features and appliance is very sleek looking. No plastic handle like my last one had as you open from the side of the door.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broken

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont work awaiting repair tec look good has sensor cooking which would be nice if we can get it to work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Gave up in 3 yrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth spending this money for this Microwave , we don't use microwave so much but still it gave up on us in 3 years and looks like the control board broke.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look of this microwave. It heats as well as expected. The chef connect feature is nice to have if you have the GE profile range.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    GE Profile Microwave - Misrepresented by GE.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is presented as being entirely black stainless steel and it is NOT. There is a strip of silver stainless steel where the door is pulled open. Also, the dimensions are wrong. It is at least an inch shorter which leaves a gap in the backsplash. Very annoying GE.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello - Thanks for sharing your feedback about the color and dimensions, that we'll be sure to forward to our product development team. We appreciate you choosing GE Appliances for your home. Best wishes. -Don@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Great Christmas godt

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mom for Christmas. It was such a delight for her. We installed it as a family and had fun doing it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Profile microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave, great product from GE. I love Profile microwave with convection

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Do not purchase

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like this microwave. This is loud there is no back lights. I cannot believe I paid this much money for this product it is so basic

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello Mika, thank you for your review. We are sincerely sorry you have not been pleased with the craftsmanship and design of your microwave. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We have passed your comments along to our microwave design and development team for future improvements. -Chris@GEA GE_Appliances

  • Rated 5 out of 5 stars

    High quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great and got a great value. I always buy GE appliances and very happy Best Buy carries this brand

    I would recommend this to a friend