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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 421 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are positive about the spaciousness, counter depth, storage, design, size, fingerprint resistance, auto fill, and capacity of the refrigerator. They appreciate the stylish design, ample storage space, and counter-depth fit. The auto fill feature and fingerprint-resistant finish are also well-received. However, customers are negative about the ice maker, noise, temperature control, water filter, and defective units. Common complaints include the ice maker malfunctioning, excessive noise, inconsistent temperature control, and issues with the water filter and dispenser. Some customers have also experienced receiving defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 421 reviews
  • Rated 5 out of 5 stars

    GE refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GE refrigerator is a nice and working very good as I was expecting; beside the service from BestBuy is great service like helping me to load it and honest. I do recommend to anyone that should come to see all alliances with low prices to compare to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am pleased.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Counter depth is the way to go. The great layout make up for the little less space.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Delivery was not careful with my appliance

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an open box unit. I was sure to look it over prior to purchasing it. I was happy with the condition. It appeared to have just not been the right unit for the person who purchased it. When it was delivered to me, I finally noticed that there were two horizontal, rather deep, scratches on the hadel door that were never there prior to shipping. I am very dissapointed.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We encourage you to contact Best Buy directly at 1- 800-433-5887. - Vikki@GEAppliances GE_Appliances

  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Function and sleek

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with this new refrigerator! It looks beautiful and functions well. It’s has a nice curve with its shape. Also the auto fill with water and ice the has a sensor for filling water and ice cubes. I love it !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the new fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new fridge. It would be nice to have a little more shelf space, however we got the counter space model with the ice make in the door so I understand you need to account for that. Had some trouble with the first delivery but Best Buy made it right with our exchange. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    GE Profile Counter-depth SS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice frig. Pros: bright LED lighting, good shelf layout, quiet, nice touch control panel, deep freezer for a counter-depth model. Cons: doors stiff to open/close (it's new), door ice limited capacity, butter compartment door is so small it's hard to grasp/open. The salesman did not mention the available second freezer ice maker. I ordered it and installed myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE BEST COUNTER DEPTH EVER

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a perfect option in my kitchen, the capacity It's perfect for a family of 4-5. The best quality, I love this brand and match perfect with the others appliances.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      This 22.1 cu. ft. refrigerator model is large enough to store all of your items easily, and thanks to the Showcase LED lighting positioned throughout the interior and under fresh food doors, you can locate all your items easily. We're thrilled to hear you're enjoying this model and we're confident it'll continue to be an asset in your home for many years. Thank you for continuing to choose GE Appliances! GE_Appliances

  • Rated 5 out of 5 stars

    Great counter depth refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator. The features on this GE model are great. The autofill on the water dispenser is a game changer. The ice maker has a little smaller bin, but is ample and makes ice quickly. You can also add an optional ice maker in the freezer if you need more ice. The fridge is full width, so do expect any allowance for a tight fit. If the fridge is against the wall, you will need a least 1/4" of swing for the door to allow it to fully open. The freezer is very large, considering the counter depth.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi - We are thrilled to hear how pleased you are with your beautiful Profile refrigerator. We agree it offers a number of fabulous features including Hands Free AutoFill and optional second icemaker. We are confident this great refrigerator will serve you well for many years. Kind regards - Vikki@GEAppliances GE_Appliances

  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Nice refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my new refrigerator. It is cabinet depth so there is not as much storage as with standard. It is so quiet and all you hear is the ice dropping. Works wonderful. Just what I wanted.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good for 6 months - still broken under warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water dispenser drips. Was replaced once and still drips. 9 months in there’s pooling water in bottom near where the condenser and other components are located. This has started to grow bacteria and smells horrible. Contacted GE, put in touch with Bodewell. Service person takes one picture and leaves with zero follow up. After 3 days I learn they need to contact GE and have not been able to do so. We are left with a broken refrigerator that’s still under warranty. Our whole house smells like bacteria and turning into a health hazard. GE, Bodewell - and the service company that goes through them will not get back to me. Please help.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Given the issues you have had with your refrigerator, we'd very much like to review your situation. We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service history and a copy of your review. -Vikki@GEAppliances GE_Appliances

  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great counter depth fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space for counter depth. Freezer drawer holds alot and things are easy to find. Great design.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    GE PROFILE counter depth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great !! Love it!! Looks elegant and stylish

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE profile counter depth fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changed over to countertop depth. Much better than expected as far as storage capacity and it keeps up on ice with the standard icemaker.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hey there - thanks for sharing your feedback with us! We’re thrilled to hear that your switch to a countertop depth model has exceeded your expectations with its spacious storage options and ample ice production. We’re confident it will remain a favorite in your kitchen space for years to come. Feel free to reach out if there is anything we can assist with in the future and thank you for choosing GE Appliances! Take care. Lauren@GEAppliances GE_Appliances

  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Stainless Beauty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator! I love the space that it provides within. I especially love the refrigerator shelf that “folds” back to accommodate taller items. The alert that sounds when the refrigerator doors (or freezer drawer) stays open longer than necessary is loud enough—but pleasant enough to not be annoying. Overall, it is a sleek, modern addition to my kitchen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE PYE22KYNJFS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit replaced a near identical one I purchased 11 years ago. So far it’s running very well.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We appreciate your loyalty to our brand, and we’re very glad to hear your new refrigerator is working well for you! We’re confident it will serve your needs well for a long time to come, just as your old refrigerator did. We’re always available if any concerns come up! GE_Appliances

  • Rated 5 out of 5 stars

    Nice refrigerator!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the stainless steel but upon receiving it, I didnt know the side of it would be black. It only bothered me because the side is exposed with the layout of my kitchen. The fridge works great, ice maker works great, the sensor of the auto fill aspect isn't that great if youre filling a larger bottle. (It'll stop and read as an error after pouring a few ounces) people have complained about the noise but it doesn't seem loud to me and our living room is adjacent to the kitchen. A great buy so far!

    I would recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 1 out of 5 stars

    Bad purchase

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this refrigerator. There is only one setting. Been having problems since i bought it. Fruits and veggies go bad very quickly...like 2 days. The refrigerator doesn't get very cold. It gets cool. Be careful of leftovers. They will not hold over 2 days

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for reaching out to us! We’re so sorry to hear about these problems you’re having with your refrigerator. This is certainly not the experience we expect or wish for our consumers to have. With this said, we're confident that our technician can get you taken care of; therefore, we recommend scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We apologize for any inconvenience this unit has caused, and we look forward to hearing from you. All the best – Matthew@GEA GE_Appliances

  • Rated 1 out of 5 stars

    Go anywhere but Best Buy for your appliances

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 damaged refrigerators were delivered and the 3rd one the freezer door would close. I ended up working on it and it closes sometimes but you have to jiggle it. The fridge will do but if you are considering buying it go anywhere but Best Buy. The first two fridges were put on the truck with gouged boxes and when the box came off it was apparent a forklift went through them.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi there - We're very disappointed to hear you received multiple damaged refrigerators. This is not the experience we wanted you to have. We encourage you to reach out to BestBuy directly by calling your local store to further discuss your experience. We truly apologize for the inconvenience. Kind regards. Julia@GEAppliances GE_Appliances

  • Rated 1 out of 5 stars

    Warehouse Fiasco

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed warehouse handling. I went into sore to look at appliances. Purchased LG dryer first. Ali needed refrigerator and dishwasher. I saw a GE Profile refrigerator that didn’t have and dents or damage to front(picture attached) so I purchased at open box pricing. Consequently with the money saved I purchased the matching dishwasher at full advertised price. Delivery was set up and as you can see from the picture the refrigerator was damaged at the warehouse. I’m confident that the delivery driver Joe and Jadon did NOT damage en route to my home. Now I won’t have my refrigerator at the open box price. I’m disappointed to say the least.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello and thank you for reaching out about your experience with your GE Appliances. We're sorry to hear the delivery did not go as planned and know this must be frustrating. We're always happy to help if you have any questions about the appliances. Should you have any more questions or concerns about the delivery process, please reach out to your local Best Buy. Stay safe. - John@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    Great refrigerator for my space.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge fit perfectly as expected and I couldn't beat the price. It's functionality is as good as lg or Samsung

    I would recommend this to a friend
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