Customer Ratings & Reviews
- Model:
- PDT785SBNTS
- SKU:
- 6365770
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher's quiet operation, excellent cleaning performance, and the helpful third rack. Many appreciate the ease of use and the effective bottle jets. However, some customers reported issues with the door and concerns regarding the dishwasher's reliability and installation.
This summary was generated by AI based on customer reviews.
GE dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet. It’s a dishwasher and does what it’s meant to do.
I would recommend this to a friendThe latest on technology
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes we have done the cleaning service for the dishes simple and clean the dishes
I would recommend this to a friend- Cons mentioned:Door
Bad On All Levels.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple issues immediately. First, this was replacing a three year old GE dishwasher. Not sure if it was Best installation, but this door does not close well even though it's the same size as the last one. It is twice as loud. The soap door does not open. There is always water int he bottom. It does not dry well, not even glasses after two hours..
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're terribly sorry to hear about the different issues your dishwasher is having and understand how much of a pain that is to deal with. That's definitely not something we want for our customers to experience. We do have a few troubleshooting articles that can address some of the issues mentioned. For all of these articles, you can go to our site and search the name of the article, then go to the SUPPORT tab. For your soap door not opening, search "Dishwasher - Detergent Cup Did Not Open". While it is normal to see some water at the bottom of your dishwasher, if you're noticing an excess amount, look up "Dishwasher - Not Draining". Finally, if the dishwasher is not drying well, look up "Dishwasher - Poor Drying". We hope all this information is helpful to you. If you need any additional assistance, please be sure to let us know. Mike@GEA
- Pros mentioned:Noise level
Best dishwasher i have ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned several different brands of dishwashers this one is the best by for SUPER QUITE
I would recommend this to a friend Worst dishawasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dishwasher ever owned molding on top is already falling off. Would not recommend buying GE appliances.
No, I would not recommend this to a friendWay over priced for what it is.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 different people came in and out of the house and replaced the broken unit - the newest of the units is extremely loud. Quoted as 39 dba - it may have been on day 1 and actually the first broken unit was that quiet. The new one however is extremely loud and beyond annyoing.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review, it means a lot to us and we appreciate you being a valued GEA customer. We will pass the information along to our engineers and design team about the noise that the dishwasher unit makes. It helps them improve on in future builds, so your feedback is very much appreciated. We hope your continue to enjoy the unit and it becomes a great addition to your kitchen space. Please let us know if we can help with anything else you may need in the future. Sincerely- Dianna@GEA
Dishwasher install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install was great and the demonstration and training was great
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thanks so much for your purchase! We are so happy to hear the installation and demonstration and training were great! We appreciate you letting us know and we will pass this on to our teams. If you have any questions in the future, please let us know. We are here to help any way we can. Thank you! Joyce@GEA
- Cons mentioned:Reliability
Worst dishwasher I've ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within the first year of installation, I had to have a repairman come 3 times to replaced parts. Luckily it was under warranty, but was still annoying. Dishwasher would not disolve the soap and would not clean dishes consistently. Was given the run around about how my water might not be hot enough etc etc but I never had a problem with my old dishwasher, and I measured the water temp and it was fine. After the repairs it was better but still wouldn't always get things clean. Was told i needed to rinse my dishes very well before loading, and daily clean the trap in the dishwasher. Fast forward 2 years, and the thing is completely dead. Just paid $500 parts and labor for a new repair; now they say it needs a new control board and the price for that is not worth it. I purchased this Oct. 2020. It is now January 2023, so this dishwasher lasted a bit over 2 years, and had problems throught. After spending $1400, and for what I thought was a top brand, I am very disappointed and would steer clear of this dishwasher.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you leaving a review, though we really hate to hear you had multiple issues with your dishwasher and it’s now not working at all. That certainly isn’t the performance we would expect, and we regret the trouble you’ve had. We want to help, and notice of your experience will be sent to our team for review. If you can send us a private message over our GE Appliances social media (such as Facebook or Twitter) with any case or service confirmation number you have, we can certainly look into this situation further. If you need to get in touch with our service department again, they can be reached at 1-800-432-2737. We hope to hear from you with more information soon, so we can assist. Going forward, we’ll do all we can to earn your trust in our brand. -Sarah@GEA
- Cons mentioned:Reliability
Absolute Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't do it, you'll regret it. I've had 4 of this model so far, and each one has gone back out the door. I have a newly remodeled kitchen, and no dishwasher for months due to this piece of junk. Now I'm waiting on #5. Just an absolutely awful experience with GE. Want to lose your mind? Listen to their "hold" music for 45 minutes...you'll wake up in the loony bin.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi Donnie,
We appreciate you taking the time to write your review and we’re glad you have reached out to us. We are sorry to hear of your situation. If you will email your details to our email address, [email protected], we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number, and the model and serial numbers for your appliance. We will keep an eye out for your reply. Thanks very much. -Michael
Botched Installation appointments
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy and Northwest Appliance Installers fumbled 3 appointments to deliver and install this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you leaving a review, though we really hate to hear you had issues with delivery and installation. We know this must have been frustrating to deal with, and we regret any inconvenience caused. If you wish to address this issue directly with Best Buy, their customer service is available at 1 (888) 237-8289; we’re confident a specialist would be able to address these concerns. Contacting the professional installers you were working with may also be a good option to address this. If you continue to have trouble with installation, or you have any other concerns or questions, you’re also more than welcome to contact us over our GE Appliances social media – we’re always glad to help however we can. All the best. -Sarah@GEA
