Customer Ratings & Reviews

- I initially purchased this dishwasher 4/2024, and it arrived with a major dent upon inspection. The item was repacked on the truck and returned. I was advised I would get a call from an 800 number to schedule a delivery of non-damaged merchandise. - Did not receive a call. Waited for the 'scheduling' button to be available on the website. After days of checking, the item showed cancelled. Logged into the chat to confirm what happened. After 45 minutes was told I had to go to the store location to order. Knowing this was because they cancelled the item and wouldn't reinstate, asked which store. Got a plethora of platitudes and no solid response. - Purchased at the store. Management was kind enough to comp delivery and haul away given experience. I noticed my card points were not reinstated, but figured I would use later on a Bravia TV as I was in the market and figured there was just a delay in reinstating. No big deal. Saved on services. - Second dishwasher arrived. Was confirmed dented. Again. I took a look and saw scratches and really flimsy drain line, decided GE Profile was probably not a great value. - Went back to the store to purchase a Bosch. Asked about reinstatement of points. Sales associate worked to get in touch with Member Rewards, but couldn't get anyone on the phone and order number we both validated kept erroring out on the automated call. - Called Rewards. This is where it all went downhill quickly. Associate explained first I used those reward points/dollars already. I did not. She admitted I did not, and began to explain since I opted for 18 month financing points did not apply. Reiterated multiple times before I could interject. Advised I'm aware of this, but I used previously earned points on the purchase and they were not refunded, was not expecting points/rewards dollars on the actual purchase. I also lost points earned post-junk dishwasher purchase. She said I used them already. Asked her on what. Could not confirm. She said I had $5 in rewards I could reinstate. Advised it was closer to $30-50. Went into each email after purchase and advised of amounts. She said I had to activate them. False. Once earned you don't have to activate. That's where they get you - send out rewards and if you don't use within 60 days they disappear (be wary of award denomination or they will disappear $5 at a time if not used). She argued. I read each email advising I did not need to act, but the reward dollars should be automatically available. She kept going on/off the call, got back on and said she can probably get points back in 7 days with no explanation. Obviously skeptical, asked for a manager. Was placed on hold 20 minutes and was told I would get a call back. As of now, no call back. If I don't get a call back today on this with points reinstated so I can still get my Bosch without paying for install, this situation is not going to end well. It's a matter of principal at this point.