Customer Ratings & Reviews
- Model:
- PFE28KYNFS
- SKU:
- 6399128
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Design
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the 27.7 Cu. Ft. French Door Refrigerator with Hands-Free AutoFill for its ample storage space and amazing interior lighting. Many customers have expressed concerns with the ice maker's size and the refrigerator's noise level. Some customers have also noted that the refrigerator is not fingerprint resistant and have questions about its temperature control.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
5 service calls in 5 months!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor fan has been replaced three times, the thermostat sensor was rotated 180 in the wrong place...moved it. Frost in freezer...bad gasket design...replaced with newly designed gasket, frost around gasket of ice maker door...bad ice maker door design..coming to replace with newly designed door with 2 gaskets...when he replaced the fan last time because the computer showed it was revving at too high rpms, removed metal bracket from the thermostat sensor that they said was causing the readings to be skewed. Contacted customer service today and was given a “consumer advocate” and a case #. They said that we must continue with the servicing of the unit. If, after today’s visit, we have to have service again, and the technician says it’s unrepairable, they’ll give us a new one. This is very unfortunate. I absolutely love the features of this fridge...but the lack of quality control and design of functional parts is appalling. Then, to add insult to that, to require me to go through yet another service call...on a refrigerator that is 4 months old! No thanks.
No, I would not recommend this to a friend - Pros mentioned:Storage space
online reviews stated that the Frig was nosiy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reviews online lowered their rating because they though it was noisy - not the case. Had a 2008 GE Profile and it's noise level was about the same. Lots more room for a packaged that fits in the same space as our old Frig.
I would recommend this to a friend Avoid appliance purchase at best buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk don't buy appliances from best buy. I bought this fridge having issues and getting the run around from Best Buy.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you're having an issue with your refrigerator, and we'd like to help. If Best Buy is unable to assist you, for whatever reason, please reach out to our Bodewell service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed) to schedule a service appointment. We're confident one of our skilled technicians will be able to assist you further. - Julia@GEAppliances
Freezer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a problem with the freezer and they had to send us a new one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thank you for taking the time to bring this to our attention. It is clear how frustrating it would be to deal with the freezer not working, and we are so sorry for the inconvenience this has caused for you. We are happy to hear that you were able to receive a second unit that works, and we are confident that this refrigerator will last for a long time to come. If there are any additional ways we can assist you in the future, please feel free to let us know. -Elliot@GEA
Not what I paid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’re on delivery number 3. Best Buy needs to ensure these units leave for delivery without damage. My time is being wasted and now I’m being told that I may want to pick another model less prone to shipping damage. Seriously?
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are very sorry to hear you are having this issue with your delivery. This is not what we expect and appreciate your bringing this to our attention. We will be certain to share this with management.
- Pros mentioned:Interior lighting, Storage space
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator lots of room and lighting is great. Love it.
I would recommend this to a friend - Pros mentioned:Interior lighting
Love this refrigerator!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had GE appliances for over 15 years. Researched all different manufactures and GE still comes out on top. Refrigerator has good sold shelves and bins and the lighting inside is great, especially in the freezer area. Love this french door style and look of the entire refrigerator. Can't go wrong with GE !!
I would recommend this to a friend Worth the Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacing 30 year old GE. Every function of this fridge is above and beyond what we expected
I would recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made is USA, Quality, commitment to the community it serves
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your comments and your business. At GE Appliances, our company is powered by our people—we employ a diverse group made up of more than 13,600 people in five U.S. cities across the nation who create, sell, and supply our innovative, durable products. We invest in homegrown talent including our factory workers, product development teams, design engineers, marketers, transportation crew, customer service agents, technology, and administrative staff. In addition to our own employees, through sales, shipping, and other related areas, our appliances impact more than 62,000 additional jobs across the country. GE Appliances influences the lives of Americans every day in many ways. If you have any questions about any of your GE Appliances, please let us know. We are here to help! Joyce@GEA
- Cons mentioned:Temperature control
Delivered but will be returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was delivered nice looking g a d some nice features, only problem the compressor will not turn on so after loading the new one and going to bed woke up to a refrigerator where the temperature increased overnight and ruined all the food . Contacted Best Buy, manager has arranged for a loaner to be delivered tomorrow. Hopefully the loaner works and the replacement GE product is delivered on time and works.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're sorry to hear that this has been your experience. If you will email your details to our email address, [email protected], we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number, and the model and serial numbers for your appliance. We will keep an eye out for your reply. Thanks very much. -Michael
- Cons mentioned:Noise level
Noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left door is heavy. Noisy compressor. Nice looking
I would recommend this to a friend - Pros mentioned:Interior lighting
Unique features, sleek design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, my refrigerator bit the dust just before Thanksgiving, and I needed the replacement fairly quickly. Best Buy came through and set me up with a new refrigerator that matches my stove. It was delivered and installed just in time...a day before Thanksgiving! Well designed, love the feature "Auto Fill" on the ice/water in the door. The unit even counts the ounces of water it dispenses...cool!
I would recommend this to a friend - Cons mentioned:Ice maker
Zero Stars for Service and performance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my refrigerator on 12/8 it got delivered on 12/19 it was installed on 12/27. I was told wait 24 hours before it would start making ice. It’s 1/8/23 and it’s still not making ice. The freezer isn’t freezing and ice is not icing.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re terribly sorry for the trouble you’re having with your freezer and ice maker. Please reach out to us via our website under “Contact Us,” or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 10 p.m. ET. -Gina@GEA
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge on back order, delivered in the first week of January and the reason I bought this was the auto fill technology. Congratulations ! A nightmare ! It doesn’t work, brand new fridge and now Best Buy says NON RETURNABLE! Are you serious ? It’s Jan 30 th only today . Best Buy sucks and so GE because now all they are offering is a service who will come and try to fix it otherwise my $ 4000 went down the drain.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We sincerely apologize for the inconvenience you've encountered with the auto fill technology in your refrigerator. We understand the disappointment, especially considering you're outside Best Buy's return policy. Thank you for utilizing your warranty with us. Our team is here to assist, and we assure you that our technicians will work diligently to resolve the issue. Please share your preferred date and time for the service appointment, and we'll do our best to accommodate your schedule. We appreciate your patience and understanding as we work to make this right for you. -Kacie@GEAppliances
Jackie
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator! Great purchase!! I would recommend it to anyone!
I would recommend this to a friendGreat Experience, awesome appliance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great support from the store associate! Love my frig!
I would recommend this to a friendIncorrect model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was ordered in error — I wanted a “black stainless” but the model, and this picture was shown on the same page as the model refrigerator (regular stainless) as the one I ordered — but it’s a completely different model. I didn’t realize that until after the service consultant had placed the order — I just called back and ordered the model I really wanted but had to get it in “regular stainless” — this was a “website” error.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret any confusion over the finish of the model. Model PFE28KBLTS does have a black stainless finish. If you need to reach out to Best Buy's Customer Service regarding your order, they are available at 1 (888) 237-8289. You're also welcome to reach out to us with a private message over our GE Appliances social media (such as Facebook or Instagram) with a copy of your review and any links where you noticed incorrect information; we'd be happy to look into this further.
- Pros mentioned:Storage space
Great roomy fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does everything we expected. It has plenty of room; the shelves are easily adjustable; it's very easy to see everything. So far, the only "problem" is that I had to stand on a stool to reach the very back of the top shelf. We absolutely love it and would highly recommend it!
I would recommend this to a friend Best buy is a scam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within the first two weeks and they will not replace it because its past their 15 day return policy. Done with best buy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for taking the time to write a review. To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Take care. Lauren@GEAppliances
- Pros mentioned:Storage space
Great refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. cool fast. lot of space. Like the auto fill. Great product.
I would recommend this to a friend
