Customer Ratings & Reviews

We purchased and have used this refrigerator for a couple of weeks now and we’re very pleased with it. We spent a month looking at different makes and models and while we had budgeted to spend a little less on a new one, this unit quickly became the standard to which we compared the others, so we decided to pull the trigger and purchase it. Absolutely no buyers remorse here, this fridge is awesome! We love everything from the backlighting, to the storage space and the middle pull out drawer is fantastic! We had delivery and installation done by Best Buy and it was excellent! The only thing I would say that has underwhelmed me thus far is the water dispenser/ice maker. I love the autofill for the water, but the dispensing rate is somewhat slow. Also, the ice cube size is smaller than our previous refrigerator, and the dispenser tends to chop them some, even when its not on crushed ice mode. Having said that, I would consider these items more of a knit pick than a major concern. At the end of the day, there is so much to love about this GE Profile Refrigerator, that it leads me to highly recommend it if you’re in the market for a new refrigerator.

Spacious. Quiet. I love the lighting inside. Snack drawer can be converted to a freezer, but we love it for deli items and snacks. Freezer has an additional drawer to separate items which makes access easier. Fridge Door has a swing out shelf for easy access to condiments without having to open the whole fridge to get to it. Good design.

I've had this new refrigerator for a few weeks now, and so far I love it. It's quiet, has great storage options (who knew a separate drawer for drinks and deli would be so handy?) and the quick access door is so convenient. Food is kept at an appropriate temp, the separate drawer keeps drinks wonderfully cold, and the bright back light makes everything easy to see. My only complaints would be: 1) I'm short, so reaching items that get pushed to the back of the top shelf will require a step ladder. 2) It's crazy heavy, so I'm not sure how I'll be able to clean underneath - there's no way I'll be able to push it out from the wall on my own. The delivery men heroically muscled it into place, and there it will stay. (Be sure to measure all your doorways!) Overall I'm very pleased with this purchase.

We have had this unit for over 30 days now so I feel its safe to review. This frig is AWESOME!! Family of five, two adults and three 18 year olds. We fell in love with a similar LG item, with that large middle convertible temperature drawer and ice maker in the door. Spent hours researching reviews prior to buying. THANK GOD!! LG has had severe compressor issues for YEARS! People reporting new deliveries going bad in days and then being stuck under warranty and without a frig for sometimes 3 months! Back to the drawing board. Samsung. Research said NOPE!! Zillions of people reported icemakers problems, serious ones, dating back years and still unresolved. Freezing and floods! Nope. Checked out this GE with the same door and drawer layout and the reviews were mostly positive with an extremely high percentage saying they would recommend to a friend. Unlike the LG which I think only 53% said they would recommend! YIKES! And its been even better than we dreamed of. LOVE this frig! TROUBLE FREE! And, the features are amazingly useful and not gimmicky. Favorite things: #1 Convertible temperature drawer. BEST thing ever! for us, all cheese and lunch meat and bread and other sandwich stuff is kept in it at the 37 degree temp. Never have to go into the frig and rifle through the overstuffed meat drawer anymore. Its all conveniently at your finger tips. Condiments, all in the door in door swing out tray. SO convenient and easy to use. Never even have to open the doors to the main frig. #2 This seemed gimmicky but again, best ever. The entire back of the frig is LED lighting. It illuminates EVERYTHING easily so nothing goes overlooked in the back. It truly is an amazing and practical feature. #3 Having the entire ice maker mechanics in the door and NOT occupying frig cavity space. This alone leaves so much extra space in the cavity, allowing more flexible use of shelves. Our old frig was packed i could never find anything. This one, I have NEVER had a frig with EXTRA space on the shelves like we do this one. I'm always looking inside thinking we need to go to the market its so spacious. #4 Ice Maker is much better than expected. It makes smaller cubes than old school frigs do. BUT, so do the other brands. We have 5 adults at home, still, full time AND we are a high ice usage family living in the desert. Yes, we do sometimes run out of ice but not as often as one would think. We just keep two old school ice cube trays in the pull out freezer to supplement when we need to. Yes, it chops up the whole cubes a little bit, but just hold you cup or bottle up close to the dispenser and it catches it all. AND, there is a really positive reason it dices them a little. Because the gears are actually METAL and NOT plastic!! Hallelujah!! Metal gears on high use under stress mechanical parts, whoda thunk you could find that in 2021 disposable world? #5 Freezer Drawer. To be honest, we had never had a French Door frig and were reluctant because most we have seen the freezer was an afterthought where stuff became buried only to be discovered years later. This drawer has been awesome too. The top sliding interior drawer and little extra storage space in the front of the drawer make all the difference. Ice cream and other goodies in the top slider and the bagged dinner stuff in the bottom. I have found this to actually be an improvement over our old side by side in so many ways, its underrated. No more grabbing the ice cream only to have a frozen ice pack fall out on your foot and break a toe. Actually happened to one of us! Its pretty stealth actually, so you can go on late night ice cream binges and nobody else knows you have even opened the frig.

What an outstanding refrigerator. It has been over a year and I don't know how I lived without it for so long. Pros: Great lighting - Open the French Door and the interior illuminates so you can easily find things. Soft Close Drawers - Love these. Shelves and bins have plenty of room. The door-in-door option is great for quick grab-and-go items. The deli drawer keeps all the most commonly used items in one easy place Freezer storage and drawers are great. Lots of room Ice maker and water dispenser - Automatically lights up at night when you walk up to it. The fingerprints are still visible and not sure there is anything that can be done but it is much better than the last fridge we had. Easy to clean. Easy to move shelves around. CONS: The filter door doesn't want to stay closed. It constantly pops out The ice bin doesn't hold much ice, to be sure to get a bag of ice if you are having guests on a hot summer day. Nothing that would take away from a 5-star rating. Overall: Impressive and highly recommend.

Functional and absolutely gorgeous inside and out. It feels like a nice purchase- high end! Ive had a month. With plastic edges in the seams from the protective coating- we did a quick brush-over with a lighter and they are no more. My only preference is that the ice maker worked more easily and faster- its not very smooth

We love this refrigerator!!!! Our LG quit working (compressor went out) after back-to-back power outages. We researched and thought we had our minds made up then went to Best Buy and happened to see this one. It was delivered a week ago and we could not be happier. So much room!! The shelving layout and door-in-door access for frequently used items is great. The drawer above the freezer is perfect for cheeses, lunch meat, beverages, wine, etc. and the lighting is amazing. When you open the door it's dim and then gradually gets brighter. The entire interior back lights up so you can easily see everything. The freezer has a sliding panel to keep things separate and organized. It also makes plenty of ice which was a real problem with the LG. The installer spoke very highly of the GE brand and mentioned that most of the refrigerators that they take away are Samsung or LG. We're sticking with American made products from now on.

Love everything about this refrigerator. All the bells and whistles and then some. Ample space inside and the ice maker does not take up too much room. The door in door is one the best features along with the stand alone freezer compartment that can be set to a temperature’s than the edge ratio and freezer is amazing.

Really good refrigerator i like the fact that it is very specious inside. All the features it offers are a plus, freezeer also love the space it offers. The only down fall i would say is when opening and closing the doors they don't have a smooth closing or opening you have to pull with minor force not a big deal but would have been nice to have

Exactly what I was looking for in a refrigerator. Plenty of room for leftovers and large dishes when entertaining or for holidays. The door within a door is very convenient for reaching often used items without completely opening the refrigerator. The freezer on the bottom is spacious and easily accessed. The middle compartment is very useful for storing often used items such as cheeses and snack items.

We were replacing a 16 year old side by side that still worked - although the ice dispenser and crusher had stopped about 5 years ago. We hate replacing working items but have been so pleased with the amount of room and features in this fridge. The door in door feature was extraneous in my initial thoughts but we use it everyday! So handy to not have to open the full door. The freezer has a crazy amount of room compared to our old unit and the convertible drawer is handy for our snacks and cheese. We thought we would use the sliding shelf more but we found it easier to just adjust it higher and keep smaller items on that shelf. Super quiet when running- the only noise is when the ice maker is making cubes. Super happy with our purchase so

Highly recommended… The best part is the climate zone in the fridge that keep produce fresh more than a month with the same freshness. Can’t imagine this experience. Love it. And like the chiller section for snacks - good option for kids specially during summer. Filter water/ ice cube control is excellent … Overall, good capacity for an average home size. I would recommend this for any new home buyers and new purchasers

This refrigerator is awesome. It actually keeps food cold. Even though it’s a bit smaller than the fridge it replaced, it seems roomier. There is certainly way more room inside of it for tall items. I don’t use the water or ice dispensers. My prior fridge was this gorgeous looking piece of garbage that never really kept my food cold. I completely regret having spent that much money on something that stopped cooling after only four years. I’m so glad that I learned about the GE Profile! So far, it has been wonderful!

Worst Appliance I have ever purchased and worst company to deal with for Customer service. I will NEVER buy another GE Product again based on the quality and the terrible customer service. Purchased the GE Profile 27.9 4 door refrigerator May 20, 2023. It went out beginning of August and we lost over $200 of groceries, I spent hours on phone calls trying to get it repaired and we had multiple technicians out multiple times, waited over a month on parts two times. Repaired Oct 10. Now December 12, its out again. Just spent another day on technician who has to come back and have parts ordered. On the phone with GE Customer Service again and all they want to do is send a small check to buy a mini fridge while we go through this again

This fridge is awesome, the temperatures inside are very stable no warm or super cold spots. The ice maker is quiet you don’t even get the counter drop! And the cold clean water dispenser give you fresh cold clean water. And the convenient little outer door for soda and condiments is really cool. This fridge is also energy compliant and my bill dropped by $30 a month. Thank you Best Buy…

Love our new GE Profile refrigerator! Really pleased with extra space, french doors, silent drawers, special door feature & sliding shelf. Best Buy delivery & installation were flawless!

On paper, this refrigerator looks very good. However, mine was delivered faulty and damaged. GE will replace the faulty part but will not repair the damage because it is considered cosmetic and was not reported within 7 days. The faulty part is the control damper for the convertible drawer. The drawer temperature remained well below freezing and typically around 22 deg F even when set at 42 degrees. The "cosmetic" damage is insulating foam that was over sprayed onto the sealing surface for the door-in-door. This keeps the door from sealing fully. The spray is nearly the same color as the surface and I only noticed it by touch. It is clearly their problem and not something I did. Submitting a repair request with GE is fast and easy and I got a visit very quickly as well. However, once the repair man submitted his report I had to call GE to find out how it was adjudicated. After the first call I thought I was being told the over sprayed part would be replaced along with the damper but then found out it would not because of the 7 day reporting requirement. I will be returning this defective refrigerator to Best Buy for a replacement. Hopefully, the next one will be in better condition. I will have to closely inspect it upon delivery. If you buy one of these, check the convertible drawer temperature since it apparently has a history of problems. And carefully look for "cosmetic" damage during the first week. One last issue with Best Buy. I called them to ask about returning the item and was assured I could do that. While I was on hold with them I wanted to see the availability and noticed a price drop. I asked about a price match but was told that because I bought it at a discounted price I couldn't get the price match unless I actually returned the refrigerator. This makes no sense. Now that I've talked with GE and know I'm returning it I see that the price has gone up so I won't be getting the price match I requested two days ago. I've previously gotten price matches on items I bought on sale so it seems they just wanted to delay me since the price was going up in a day or so.

Phone contact was very friendly and professional and successfully assisted in purchase and planned delivery and installation of our new appliance.

We love it so far! (It's been two weeks). The "wall of light" is fantastic --we can easily see everything in the refrigerator, and it's so pleasing to look at! The shelves and veggie/fruit bins are spacious, the "door in door" makes it easy to store and access pitchers of water and milk without opening both doors, and the middle drawer is great. The autofill water is convenient. One of the only things we've noticed so far that's not great is that when you dispense ice cubes from the door, the delivery is a bit messy (some ice shards shower onto the floor). That's not a big problem for us, though. We are very sensitive to machine sounds, and are pleased that this refrigerator seems to be relatively quiet when at rest (there are sounds when the ice or water is re-charging, but that's infrequent). Our old refrigerator was a GE Profile side-by-side (with a beverage door) that we loved and that lasted more than 15 years. This new french door refrigerator seems even better -- especially with the middle drawer, though it will take some getting used to having the freezer on the bottom, and one thing to know is that the shelves on the refrigerator doors are less deep (and thus do not hold as much) than the ones on the side-by-side. But it does not seem to be a problem, as the rest of the refrigerator has so much space. We are also SUPER PLEASED with Best Buy's customer service and generous return policy -- before we bought this refrigerator, we bought a counter-depth model that turned out to be much too small. We tried it for a couple of days and hated it -- we called the store, and they told us we could exchange it for one we liked better. We did, and it's worked out great -- we wound up very happy with our final purchase, and very glad we bought from Best Buy. The sales staff was helpful at all stages of this purchase.

Great experience with the store employee however I purchased an open box fridge due to needing one same day. The fridge was more than likely returned due to a noise coming from the back. I’ll end up contacting GE and having them come look at it. Doesn’t take away from the employee or their service… just wish the store had done a better job checking the fridge once it was returned before reselling it.