Customer Ratings & Reviews
- Model:
- PP9830DRBB
- SKU:
- 6522400
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the 30" Built-In Downdraft Electric Cooktop with 4 Burners for its ease of cleaning and overall performance. The cooktop's design and appearance are also appreciated by users. However, some customers have noted concerns regarding the quality of the knobs.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Knob quality
Downdraft open range issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The knob came broken and needs replacement. Having a lot of issue getting uninstalled and replaced
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings - We're sorry to hear about the issues you're facing with your cooktop. It's frustrating to encounter problems with the installation and have a broken knob upon delivery. Your satisfaction is important to us, and we understand the inconvenience this has caused. We strongly encourage you to contact our GE Appliances Consumer Service at 1-800-432-2737. One of our great technicians would be happy to get this knob replaced. We look forward to assisting you soon. -Kacie@GEAppliances
Ok product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this purchased not long ago and after factory warranty expited, my unit also expired. So had to replace it something else.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking out the Troubleshooting Tips section on page 25 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. -- If the issue persists, please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
Problems
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lies and more lies. Still owe me a $50 gift card!!!
I would recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance.
Stovetop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item had to be reordered. Installer said it was defective (he put it in backwards, I had to tell him the knobs go in front). Still waiting for new one to be installed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you had some trouble with your initial installation. We do hope it has since been resolved. We are here though if you should need anything else in the future.
Glass down draft cook top
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t since it was not delivered yet! Hope it comes soon!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We look forward to hearing your experience once you receive your beautiful cooktop. Thanks for choosing to become part of the GE Profile family. Best wishes. -Don@GEAppliances