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Customer Ratings & Reviews

Your price for this item is $679.99
The comparable value price is $859.99

Customer reviews

Rating 4.3 out of 5 stars with 365 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 365 reviews
  • Pros mentioned:
    Capacity, Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Best Buy is the BEST!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GE Profile washer is really efficient. Large capacity. Super easy to use! Laundry comes out so clean and fresh! The Best Buy Installers were so skilled, really nice, super efficient. Excellent job! :) Thank you!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We’re thrilled to learn that you’re enjoying the large capacity and the user friendly controls that your new GE Profile washer offers! We strive to make sure our products are made with the best quality for our consumers. Thanks for your positive feedback! GE_Appliances

  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds a pretty heavy load, spins clothes almost dry, clothes are very clean after wash.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great machine

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great machine. Cleans great and easy to use. Very loud though, so only 4 stars. Would be great for a basement or isolated laundry room.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Worth the purchase

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine. Easy to use and I love the various wash cycles. I am able to wash a queen size comforter with ease and it gets it really clean. I wish it were a little quieter when in use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer – Powerful, Smart, and Easy to Use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been really happy with this GE Profile washer. It works great and looks sharp — the Diamond Gray color gives it a nice modern touch. It’s hard to find a washer these days with a real agitator that actually cleans your clothes well, but this one does the job! The Smart Wash features are simple to use, and I like the extra reach design that makes it easier to load and unload. Clothes come out clean every time, and it runs quieter than I expected. Definitely recommend if you want something efficient and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    better the front loader!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great price through Best Buy outlet. Been using it for a couple weeks now, does a better job on my front loader we replaced it with. Much easier to load as well. No moldy smells, like you get from the front loader. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GE WASHER

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs as expected simple to use wash options excellent

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how large of loads I can put in the washer. I love all the options I have. I am never disappointed with the wash

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're thrilled to hear that you love the performance, and large capacity that your new washer offers! Make sure you download the SmartHQ app to take advantage of the smart benefits. For more details, please review the support article on the GE Appliances website titled: "Smart Washer - Benefits of SmartHQ App." Thanks for taking the time to share your feedback, and for being part of the GE Profile family! GE_Appliances

  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love Love Love!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this for about 8 months now, we do a ton of laundry! At first I started to return it because there was barely any water filling up, but then I figured out you have to put it on “bulky” cycle and I believe a deep water option and my clothes now are submerged in water and get soooo clean!! I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer is awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has some updated features that are easy to understand and use. The color is very beautiful. This has a very large internal capacity that can fit a king size comforter depending on thickness. I highly recommend and truly hopes that it keeps working at its best.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Sleek, but missing quality of life design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious washer even with agitator. Washer has tons of wash settings which is great. If you use a setting that maximizes the water that is used some water leaks out the bottom. Fixed by not using a max water wash setting. It does get quite loud when its weighing the contents of the wash and can stay loud depending, but we also arent used to having the washer on the first floor, (had a different one in basement before)

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Gotta be smarter than a smart clothes Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I figured out how the machine works, it is just fine. However, the first couple of times I had to rely solely on the manual. I don't like the fact that I can`t see any suds... guess I am old school. It does make noise but I've gotten used to it now. I've had my washer for about a month now,. I don't like the fact that you can't regulate the water is in the machine.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Needed an upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to upgrade washer size and efficiency (old machine was 10 years old). This machine is big enough for a king size comforter, but still fits nicely within our relatively narrow laundry room. It has a bevy of settings, some of which we haven’t used yet. It’s quiet and efficient.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- We are very happy to hear that you are pleased with your new washer and its impressed you so far. We strive to providing great quality, affordable products for our customers so your feedback means a lot to us. We hope you continue to enjoy this unit for many years. If you need anything else in the future, please let us know. Sincerely- Dianna@GEA GE_Appliances

  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Very happy with my new washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. No issues. Love the app so I can see when the load will be finished, easy to understand directions, updates of firmware right from my phone, and washer cleans and wrings the clothes wonderfully. Drying time has been cut way down with how little water is left after washing. If you read the instructions you will see that the water is not meant to fully cover the clothes. So if you peak inside and see them not submerged, this is normal. Clothes come out clean and you save water. I saw reviews that said the washer was loud but I don't think it's any louder than my old washer. There is locking and unlocking of the lid that's a loud click but that's about it. Spin cycle is quieter than my old one. Delivery was right on time and installation & delivery were friendly, efficient and professional. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer! the barrel is really big for bulky items or just a large load. I love the app which was easy to set up and it works seamlessly with my dryer. It will pick which dry setting is the best based on what the washer setting was. It cleans very well and uses minimal water saving on utilities.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great Family Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We could not be more please with this washer. It's sturdy and quiet and does a great job on our laundry. The extra capacity is a big help, and the controls are clear and intuitive

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine has a huge load capacity. It fits almost 2 loads of my previous washer into one load and gets the clothes clean. Its quieter than my old one and I like the ease of the different settings.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Large loads

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can fit a lot of clothes in this machine. My only drawback is that it is a little loud. I thought it would be quieter

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using now over a month and love it, good size for family of 6.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is a bit noisy but I love it. Easy to use. I have not read the booklet to set up wireless yet but can't wait until I do.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We’re thrilled to hear you love your washer and have found it to be easy to use! Regarding the noise, you may want to make sure the unit is level to cut down on any extra vibration that may be adding to the noise level. We also have information on what noises the machine may make on page 28 of the manual, which you can view on our GE Appliances website when you look up the model number and go to the product page. The manual has details on setting up the WiFi connection on page 19 as well. If you need assistance with the process, you can reach out to our Connected Home Support Line at 1-800-220-6899; they’ll be glad to help. GE_Appliances

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