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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1274 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,274 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to use and so quite ! My grandkids love to be on them to see the washer wash and it also soothes them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, love it! The staff at best buy were very helpful and informative, loaded the washer in my truck , i will always choose Best Buy for ALL my electronics & appliances!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    GE Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the brand of the washer. Love the how deep the capacity of the washer. Overall love it.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really loving our new washer. A little loud when it’s on the spin cycle, but other than that it’s perfect.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- Thank you for your review and being a valued GEA customer! We have heard great things about this washer, and we are happy to hear that you are also enjoying it and its features. We hope it becomes a great addition to your laundry space for many years. If there is anything else, you need in the future please let us know. All the best! Dianna@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product love the color and way it runs. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Mother's day gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with Washer leaves clothes Clean and fresh .bring out colors and smell Clean

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Stay Far away!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a “Smart washing machine”, this is the dumbest appliance I’ve ever owned. Easily This is the worst washer I’ve ever used. Every week, for no apparent reason, the washer will start a cycle, fill the tank, only to then cancel the load and lock the washer controls for 5 minutes. Then I have to spend the next several hours trying to unplug and plugging it back in, trying to reset the computer, and eventually, I get some combination of things to work (but oh no, it’s never the same things to get it to work again) and at this point, several months of owning this thing, I’m ready to sell it and go get an old “dumb” machine

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thanks for letting us know what happened. We recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. GE_Appliances

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer it’s big and nice I love it It’s one of the best thing I ever bought a recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, best washing machine I’ve ever had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've only had the washer for a few weeks but I am really loving it. I've tried washing in multiple cycles, and can tell the difference with many of them. I was able to wash my queen size comforter with ease, and it spun so well it didn't take long to dry.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hey there- Thank you for taking the time to send us your review. We are happy to hear that so far you are happy with your new smart top load washer. We hope you continue to enjoy all its great features and it becomes a great addition to your laundry space. If there is anything else you need in the future, please let us know. Sincerely- Dianna@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love my washer and dryer. I couldnt ask for any better from best buy. Great appliances and awesome services

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TH

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good.., however had a small dent at installation.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is really efficient and I really like it.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- Thanks so much for your purchase! We are so happy to hear you are liking your washer. This is a really nice model with amazing features! The Diamond Gray color is stunning, and the features are so impressive on this model. This model has a large capacity that you will enjoy that will provide easier access capacity while being able to easily reach the bottom of the washer. This washer also has a 10-year Limited Warranty. You can enjoy peace of mind knowing your washer is backed by a 10-year limited warranty. If you have any questions about your washer, please let us know. We are happy to help! Joyce@GEAppliances GE_Appliances

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! Accommodates large loads for for a more efficient “laundry day”.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Fantastic washer!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got these for our son and girlfriend for Christmas, they LOVE them! Work great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I m in love with this washer, you cant see in the app when it's doneyou can download cycle, i love it!!!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're thrilled to hear you're enjoying your new washer. This is a wonderful model that features Adaptive Smart Technology. This technology enables optimization of cleaning power and fabric care within each cycle! We're confident it'll continue to be an asset in your laundry routine for years to come! - Julia@GEAppliances GE_Appliances

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the set and they both work great! No issues and they are not loud.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Performer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a waste of money to purchase. I've had the washer 16 mos. At about the year mark the lid got a tiny crack on the plastic inside of the interior lid. That crack soon turned into the plastic crumbling and pieces breaking off constantly. Plus, the overall washing machine did not get the clothes clean. Every load had to be put on the strongest clean options and many times I had to rewash clothes a second time. Stay far away from this one.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We are sorry to hear about the lid needing to be replaced and for the clean cycle not performing optimally. If you still have this washer in your possession, we'd like to help out. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review. GE_Appliances

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best Buy washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer works much better than my last one

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good capacity works well got a good deal due to Black Friday

    I would recommend this to a friend
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