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Customer reviews

Rating 4.3 out of 5 stars with 1661 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 1,661 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gooood

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy consistently delivers great products and reliable service. Their website is easy to navigate, and in-store pickup is always fast and convenient. I’ve bought laptops, headphones, and appliances, all at great prices. Everything has worked perfectly. I trust Best Buy for quality and convenience. Highly recommend shopping with them.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    GEWasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    washes ok but machine is a lot louder than my old one / also power turns on even when cycle is done for next wash so i alway have make sure i remember to shut the power off everytime i open the lid

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this washer. It has lots of space for big loads and it’s really easy to use and stylish! One negative is it can be a tad noisy if you have it somewhere with no door. Not a huge problem for me though since it’s in a laundry room with a door that can be closed!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    The best washer ever!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this appliance. I can wash more clothes at one time and the clothes are clean.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Very happy with my new washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. No issues. Love the app so I can see when the load will be finished, easy to understand directions, updates of firmware right from my phone, and washer cleans and wrings the clothes wonderfully. Drying time has been cut way down with how little water is left after washing. If you read the instructions you will see that the water is not meant to fully cover the clothes. So if you peak inside and see them not submerged, this is normal. Clothes come out clean and you save water. I saw reviews that said the washer was loud but I don't think it's any louder than my old washer. There is locking and unlocking of the lid that's a loud click but that's about it. Spin cycle is quieter than my old one. Delivery was right on time and installation & delivery were friendly, efficient and professional. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Load Washer with wash technology

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this product and I love how it leaves my clothes clean, but it also has a lot of settings which is really good.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Needed an upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to upgrade washer size and efficiency (old machine was 10 years old). This machine is big enough for a king size comforter, but still fits nicely within our relatively narrow laundry room. It has a bevy of settings, some of which we haven’t used yet. It’s quiet and efficient.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- We are very happy to hear that you are pleased with your new washer and its impressed you so far. We strive to providing great quality, affordable products for our customers so your feedback means a lot to us. We hope you continue to enjoy this unit for many years. If you need anything else in the future, please let us know. Sincerely- Dianna@GEA GE_Appliances

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washer is GREAT, don’t buy for Wi-Fi feature tho

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. Cleans clothes sooooooo well. Idk if my washer previously just had declines slower over time and then quit. But I had a toddler white shirt, yes I know white and toddler but family pics, she got sauce and grease from tacos on it. I spot treated, washed and dryer twice. Stain still there. Didn’t spot treat washed and dried with this set and BOOM! first time completely clean! I am amazed. And it has plenty of room and I don’t have to use nearly as much laundry detergent! Win win win, BUY it. Again though Wi-Fi control is misleading as with dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GE Profile 5 cf smart top load washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GE Profile 5 cf smart top load washer comes with easy reach. I am shorter and can reach bottom of washer. Washer is energy efficient and simple to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my washer. It is very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    GEWasher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity, various options. Not very noisy or vibrations. Very efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about it! My first washer without the agitator and I am obsessed. I feel like my clothes come out even cleaner than before? It also holds a lot of clothes which is my fav because I have a cali king duvet cover I used to have to take to the laundromat to wash because it couldnt fit in my washing machine, now I dont have that problem!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Technology is Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This top load GE washer is amazing. It has the capacity to wash bulky items especially bed comforters. It can wash huge loads of clothes and get them clean. The settings are too many to choose from and I'm amazed every time I discover a new setting and a different result. Very user friendly.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Sleek, but missing quality of life design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious washer even with agitator. Washer has tons of wash settings which is great. If you use a setting that maximizes the water that is used some water leaks out the bottom. Fixed by not using a max water wash setting. It does get quite loud when its weighing the contents of the wash and can stay loud depending, but we also arent used to having the washer on the first floor, (had a different one in basement before)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great machine

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great machine. Cleans great and easy to use. Very loud though, so only 4 stars. Would be great for a basement or isolated laundry room.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Appliances

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time. Quickly installed the appliances with no issues, very friendly staff, hardworking. Overall did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my GE profile top out washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the GE profile top load wash machine over the phone without ever seeing it in person. I was given a complete description by a knowledgeable sales person. The delivery of the unit was right on time, and the two delivery men were so respectful of our property. The machine itself has really surprised me. I thought my White T-shirts always look clean until I put them in my new machine and can’t believe how white they turned out. I would highly recommend this unit to anyone in need of a new washer and certainly would recommend Best Buy. To me it was a five star from my first phone call to the use of the first load of clothes.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi - Thank you so much for sharing your positive experience with your washer! We're thrilled to hear that you received excellent service from a knowledgeable salesperson and that the delivery process was smooth and respectful of your property. It's fantastic to know that the machine has exceeded your expectations and surprised you with its cleaning power, leaving your white T-shirts looking even whiter than before. We truly appreciate your recommendation of both our washer and Best Buy, and we're delighted that your entire experience, from your first phone call to the first use of the machine, has been five-star worthy. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing GE Appliances, and we wish you many more satisfying laundry days ahead! -Kacie@GEAppliances GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    He Profile

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome unit. GE profile units are great in every aspect. Awesome quality

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Laundry washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer machine easy to clean and use and very silent

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great deal for funuctinality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine seems to have the modern amenities that a lot of the $1200 machine have a great job performance task no complaints so far it’s often used due to in house salon and two small children.

    I would recommend this to a friend