Customers praise the 5.3 Cu. Ft. High Efficiency Smart Top Load Washer's cleaning performance, noting that clothes consistently come out clean. However, some customers report that the washer can be quite loud during operation, particularly during the spin cycle, and may require adjustments to maintain balance. The machine's tendency to be noisy and unbalanced detract from the otherwise positive cleaning results.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 214 reviews
Rated 4 out of 5 stars
So in love!
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this Washing Machine! I definitely don’t use all the bells and whistles on it though, I treat it more like just a standard washing machine and it works fantastic. It is a large capacity which makes washing things like blankets & snow gear a dream..
My only complaint is that the Lid is a little flimsy, my first one ended up with a crack on the gray inside part of the lid from not getting the clothes in all the way. It just continued to crack every time I would open and close it.
I do recommend paying for the Best Buy warranty because they just replaced my whole washing machine after having to wait a little while for OEM parts.
I would recommend this to a friend
Brand response from GE Answers
Posted .
Your feedback is vital to our continued success and we do appreciate you taking the time to share it with us. -Vikki@GEAppliances
Rated 5 out of 5 stars
So far, so good
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far, so good. We have only owned the washer/dryer a few days, but have used it not stop while awake and even while sleeping with delay wash. The tub is HUGE and easily handled our California King bedding. I like that the lid is see though. We were limited what we could fit in our space. One of the best features is the lid stays up at multiple angles, not just 90 degrees, which was important for use due to the cabinets above. The app was easy to set up and I love the sync feature. I also love the 5 minute warnings that the washer or dryer will be done, although it was non stop all weekend for us! Lol The delivery/installation team at best buy was amazing! They were polite, professional, neat, knowledgeable and most importantly the lead guy knew exactly what he was doing! I hope best buy knows how great this employee is! I wish I remembered his name but will update review once I find out. Thank you best buy for a pleasant experience.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Really nervous about any brand at this point seems like so many negative reviews of all brands no matter the cost of machine, just seems like machines aren’t what they were 20 years ago but so far so good
We always strive to provide a quality product and a great experience, and we’re glad to hear your washer is working well for you. We’re confident it will continue to serve your needs well for a long time to come, and we’re more than happy to assist if any concerns do come up.
Rated 5 out of 5 stars
New washer
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Washer is beautify and works perfectly even as an open box model. Couldn’t beat the price and installation was very well done!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Haven't had it but for a week, so take this with a grain of salt. So far so good.....its nice its washes clothes and it hasnt broke yet. So 4 stars because longevity is unknown.
We're so glad to hear you're happy with your washer, and it's working well for you. We always strive to provide a high-quality, durable appliance, and we're confident the washer will serve your needs well for many years to come! -Sarah@GEAppliances
Rated 5 out of 5 stars
Gets the job done.
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great! Delivered and installed. Connected to the SmartHQ almost instantly.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Our washer was installed properly. It started to act up,called a GE repair man and was here with in a day or so. Updated the washer and had no problem since. It's a great product. The dryer works great also.
We know any issue with your washer must have been concerning, so we're thrilled to hear the service technician was able to get that quickly resolved for you. We're confident the washer and dryer will both work well for you for many years to come, and we're always happy to help if any other concerns do arise. Enjoy! -Sarah@GEAppliances
Cons mentioned:
Balance
Rated 1 out of 5 stars
DO NOT BUY THIS WASHING MACHINE!!
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Worst washing machine ever. Cannot balance itself at all. So if you don’t move the clothing to just through spot the entire machine will bounce and bang around so loudly it’s frightening. I have had two techs out to look at it and both could not fix it after replacing several parts. Do not buy from GE their ownership has changed and the quality of their products have gone down.
We appreciate you bringing this matter to our attention. We know how important it is to have your washer balanced properly. We strongly encourage you to ensure that your washer is level, the feet are planted firmly into the ground, and that your loads are properly sorted and evenly distributed around the agitator. If these tips do not help, please send us a private message on our GE Appliances Facebook, Instagram, or X accounts, with your full model and serial numbers, contact information, and a screenshot of this review. We'd like to review this further. -Kacie@GEAppliances
Rated 5 out of 5 stars
No problems working great so far!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great service when purchased, very good delivery and installation , so far no problems doing what it’s supposed to do !
This reviewer received promo considerations or sweepstakes entry for writing a review.
Super quiet when washing. Got it on President's Day sale.
I would recommend this to a friend
Brand response from GE Answers
Posted .
This washer model was designed with a quiet wash in mind. The direct drive motor and patented Dynamic Balancing Technology minimizes uneven loads and provides a quieter wash. We're thrilled to hear you're enjoying this feature. We're confident you'll continue to enjoy this washer for many years!
Rated 1 out of 5 stars
Washer
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Washer had a dent on it and if I wanted it replaced I had to wait an additional 2 weeks to receive it and the person who took my complaint didn’t speak good English we couldn’t even communicate properly having to repeat myself and he would say opposite of what I was saying and his loud roosters in the background would not shut up! I will not buy appliances her again!
To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance.
Rated 1 out of 5 stars
Cracked Lid
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Lid cracked due to unknown reason
Not good quality
Very disappointed and unsatisfied
We are sorry to hear your washer lid cracked. This isn't what we expect and apologize for your inconvenience. Considering this happened, we recommend taking advantage of your warranty and reach out to Bodewell Service by calling 1-833-426-3393.
Cons mentioned:
Balance
Rated 2 out of 5 stars
GE Profile Model #PTW700BPTDG washer in Diamond Gr
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not sure if I really recommend this washer, but I said yes anyways. Have had it 11 days, got it 1/28/23 and have done 15 washes to test it out. 12 of the 15 washes, the washer became unbalanced and bangs loudly then stops itself, had to pause it so I could open the top (each load) to move clothes around, then continue it. Then it would act like a normal washer and finish without other issues. These were all small/light loads to test, except one medium load. You shouldn't have to babysit a washer.
So with that being said, is it just a faulty washer in the hundreds or more that they build of this model or is it a manufacturing problem. Don't know. I am returning this one and considering getting another one (same thing) to find out. Bad part is waiting again 5 weeks for the next one to come in. It looks nice, has nice features/options for washing, large capacity, mostly quiet, cleans clothes well (when not acting like a tempermental bratty child), end of wash cycle too quiet to hear, unless you are standing right by it (it does have wi-fi with app to let you know, Hmmm), and no way to adjust the volume of it. That's a minus.
I will update this if I do get same thing and what happens.
Can't any of them just make a washer that just works and does what it's supposed to do, Is that too much to ask??
Hi there - thanks for taking the time to write such a detailed review! Our apologies that you are dissatisfied with your purchase and that you’re experiencing so many issues with your washed becoming unbalanced. This is certainly not the ownership experience we expect and apologize for any inconvenience this has caused. We would like to offer some troubleshooting tips that will help improve your washer’s performance in case you do decide to keep this model. First, this washer features an End-of-Cycle Signal with an adjustable sound level in the SmartHQ app. For assistance with this, you can contact our Connected Home Support Team specialists who are always happy to lend their expertise. You can reach them at 1-800-220-6899 M-F 9AM-11PM ET, Sat-Sun 9AM–3PM. -- We also recommend checking out the Loading section on page 13 of your manual for some great tips: https://content.syndigo.com/asset/0e2ba3f9-96f6-42c7-a046-156d07c867eb/original.pdf -- If you are still experiencing these issues, service may be needed. We recommend taking advantage of your warranty and scheduling service online by visiting the GE Appliances website or by calling 1-800-432-2737. We hope this helps and please feel free to reach out anytime if there is anything else we can assist with. Take care. Lauren@GEA
Rated 5 out of 5 stars
I love this washer
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This washing machine has been a game-changer in my laundry routine. I’ve only had it 3 months however It’s quiet, efficient, and surprisingly fast. Clothes come out clean, fresh, and well-spun—cutting down on drying time too. I love the variety of wash cycles, especially the quick wash and delicate settings. It has WI-FI and allows me to use with my phone!!
The digital display is easy to use, and the machine feels sturdy and well-built. It also uses water and energy efficiently, which is a big plus. Overall, it’s a reliable, user-friendly washer that does exactly what it promises. I’d definitely recommend it to anyone looking for a quality upgrade!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very easy to use and happy with the noise level. I was very surprised how much smaller this unit was compared to my previous washer and has a larger capacity.