Customer Ratings & Reviews

The features and capacity of this washer have been outstanding. The venting and antimicrobial technology have so far, proven to be taking care of the odor issues we've all heard so much about front loader washers.

Absolutely the best washer love the automatic soap dispenser. Great product. This new washer gets my clothes clean.

Absolutely great. It's quiet and efficient. I have noticed that the pedestal affects the sound of the spin cycle so just keep the drawer shut. Make sure it is level and secure

Have had this washer for a month exactly. So far so good & it’s has tons of features that I haven’t figured out yet.

Extremely happy with the performance, and capacity; especially for a stackable washer.

Purchased a NEW GE 5.3 CU/ft front load HE Washer with Pedestal Install & 5-year unlimited warranty on 1.2.2024 from the 71st street store Tulsa OK After 1 year 5 months of normal use following all the service recommendations it broke down. Service call took 3 times +30mins of frustration - Cody Cromer Geek squad came out timely at the end of the week approximately 5 days later. May 14 was the approximate failure date problems started. Cody stated that these GE's had a bad mother board that 90% of the time not fixable & a New unit would be delivered if it continued to fail. About 12 days later it failed again, of course always after the soap dispensed & the washer was full of wet clothes. This requires wringing them out in the shower & headed to the Liberty Laundry, costing about $90 each visit. 3 visits and 5 more phone calls to Best Buy Geek squad & Cody came back, gave me his personal cell and card & stated he felt bad about the difficulty's we were having. Once again, he installed some more parts including a New Mother board & it was functional for another week or so. Then quit around the last week of June 2025. Another difficult service call - (Cody did NOT answer his cell NOR respond to my VM or Several texts, despite the $20 then a $50 tip I gave him on 2 occasions. This time we were out of town for the 4th & our son stayed to let Cody in to service the GE washer. He called me & stated it was fixed & he produced another order for 4 more parts, electronic board, door lock and a couple other items. He stated it would work till the parts came in the following Saturday. We threw a load in and it failed same way wet soapy clothes and Liberty laundry to save the day! I received an "update" 5 days later stating the parts were on backorder. After several more calls to Best Buy & the Geek Squad, they stated it was unknown when the parts would arrive?!? So, we spent all total $600+ @ the Liberty laundry drop off for wash & fold. After going to the store in person NO ONE seemed to be able to Help Us Nor tell us why they could not bring a New Machine as was stated to me when I purchased the warranty on the New Machine in January 2024. Simply stated by the Sales guy & Cody Cromer on several o occasions If they could not fix it, they will replace it with a New One. I tried to pin down the store manager, the service guys and many phone calls trying to get resolution & got NOWHERE! Finally, Cody told me (of some "Vague Law" !??!) that maybe if it stays broken for over 25days straight they MAY bring a new machine. After 2 full weeks and no parts, I decided to purchase a NEW LG @ Appliance solutions for ANOTHER $2355.00 - as the $250 a week on wash and fold would buy a new washer pretty soon. Needless to say I called Best Buy Cody Cromer and the crew & GOT NOWHERE - they would not even come and haul off the piece of junk non fixable GE washer I bought less than a year and a half ago! It is really SAD to know that a Man's (Men) word is not true & furthermore the Best Buy Geek Squad gang are just a lot of Double Talkers evading any accountability or responsibility. We are just fortunate we could BUY a washer to replace the one that cost $2003 just a year and a half later. I feel bad for those that don't have the means to fight the poor-quality folks in the Best Buy corporate setting. In closing I have put a "Dispute" on the original purchase via our Capital 1 CC card. They have pulled to purchase price back and the FULL amount for the Best Buy WORTHLESS Geek squad warranty. HOWEVER, this does not guarantee We will prevail in the dispute. If I fail in the dispute I will take the Best Buy store to small claims court here in Tulsa OK. Best Buy you have lost a customer Kindly, MdgMD

One of the best washer around. The washer clean your clothes well. Also I like how the app tell you when your are done ✔️

Love this combo, they look amazing. I like the WiFi alerts but I love the detergent dispenser!! I know have no fears of the kids washing their own clothes.

These are awesome!! 2 drawbacks washer is little noisy when spinning and a little pricey I would buy them again.

The machine has lots of options to choose from and with the app there is even more. It's a bit noisy on the spin cycle is my only reservation.

I love how spacious this washing machine is! All the settings are simple and I love how you can modify the settings to your liking.

I really like this washer, it's very capable. The auto dispenser for detergent leaves a lot to be desired. It always puts too little soap in the load so I can't use that particular feature. I had service come out and they couldn't find anything wrong and suggested I used the wrong soap and had clogged it.

The sales people were knowledgeable and helpful with the sale. Works great still getting used to the front loader style but happy so far.

The washing machine gets the clothes really clean and spins them reall well which lessens the dryer time.

Seems to be a solid washer! Tried the 1-step wash and dry, though, on a mattress protector and it was still wet after 8 hours.

Amazing washing machine. The fact that it auto deploys detergent is so simple yet so game changing. Love this thing

Gets the job well and the auto dispensing detergent features very nice. I like that it is big enough to fit a king size comforter with no issue.

Love the Bluetooth feature to inform you when the cycle is complete. Auto soap dispenser is a wonder feature

great machine, love it! I am able to wash my king size blankets easily. Dogs beds a cleaned in one wash!

Bought both the Ge profile front load washer and dryer. Love them both. Very happy with purchase