Customer Ratings & Reviews

Thank you for your review and choosing us for your home appliance choice! We are happy to hear you are loving your washer unit and it’s been impressing you with its wash quality and features so far. We are confident this will be a great addition to your laundry space for many years.

Thank you for taking the time to leave us your review. We appreciate you choosing us for your appliance purchase and are happy to hear that so far you are enjoying it! We have heard great things about this washer unit, so we are excited for you to be able to experience all its great features and it becomes a highlight piece in your laundry space.

We want to assist with any issue you're having with the washer not completing a cycle, and its cleaning performance. If the cycle isn't completing because the washer is going out-of-balance, you should redistribute the load and run a Drain & Spin cycle. We also recommend ensuring the washer is leveled; the leveling legs can be adjusted if needed. For the issue with items not getting clean, we recommend making sure the water temperature is at least 120°F and the washer isn't overloaded. Troubleshooting tips for your model are available starting on page 22 of the manual, and clothes not getting clean is discussed on page 23; that can be viewed on the Best Buy product page when you go to the Features section and scroll to the bottom. If you're having an issue with the matching dryer, PTD70EBPTDG, that model's manual can also be viewed on the Best Buy product page when you go to the Features and scroll to the bottom; troubleshooting starts on page 15. If you aren't able to solve the issues with troubleshooting, our Bodewell service team can be reached at 833-426-3393, Monday – Friday, 8AM – 8PM ET.

Thank you for sharing your feedback. This is a high-efficiency washing machine which requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer and may not cover the top level of the clothes. This is normal. -- If you still prefer to have a higher water level, you can use the “Deep Fill” feature which adds 3 gallons of water to the wash load if pressed once or can provide the deepest fill possible if held for 3 seconds. Lauren@GEAppliances

Thanks for taking the time to share your feedback. We look forward to hearing your insight in the future.

If you're having issues with balance we recommend that you ensure that its being loaded properly and not being overloaded. If it is properly loaded, please have one of our certified technicians come out and take a look. Service can be set up online on our website under the ownership tab or by calling 1-800-GE-CARES.

Thank you for your review and being a valued GE Appliance customer! We are happy to hear that your new washer unit is working great, and you are pleased with the smart features. We hope it continues to be a convenience and joy to use for you and your family for a very long time!

This wonderful washer model features Adaptive Smarter Wash Technology which enables greater optimization of cleaning power and fabric care within each cycle. We're thrilled to hear you're enjoying this unit and we're confident it'll continue to be an asset in your laundry routine for years to come.

We appreciate you putting your trust in us and being a valued GE Appliances customer. This unit has some really great features and are glad you are loving it. We think you will continue to be impressed with this amazing washer for many years!