Customer Ratings & Reviews

If you're having issues with balance we recommend that you ensure that its being loaded properly and not being overloaded. If it is properly loaded, please have one of our certified technicians come out and take a look. Service can be set up online on our website under the ownership tab or by calling 1-800-GE-CARES.

We understand your concern about the balancing issue and the sound you're hearing. For help with the balancing issue, please allow cycle to continue and finish. If load is wet at the end of the cycle, even out load and run a Drain & Spin cycle. Newer refrigerators sound different from older models. Modern refrigerators have more features and use newer technology which produces more noise. We would like for you to review the "Sounds" section on pg, 24 of the Owner's Manual for a description of the sounds that are considered normal.

If the balancing problem persists and/or you consider the noise you're hearing as abnormal, we recommend scheduling a service appointment for one of our qualified technicians to assess your washer. You can schedule an appointment by calling us at: 1-800-432-2737.

Thank you for your review and being a valued GE Appliance customer! We are happy to hear that your new washer unit is working great, and you are pleased with the smart features. We hope it continues to be a convenience and joy to use for you and your family for a very long time!

We appreciate you putting your trust in us and being a valued GE Appliances customer. This unit has some really great features and are glad you are loving it. We think you will continue to be impressed with this amazing washer for many years!

This wonderful washer model features Adaptive Smarter Wash Technology which enables greater optimization of cleaning power and fabric care within each cycle. We're thrilled to hear you're enjoying this unit and we're confident it'll continue to be an asset in your laundry routine for years to come.

We want to assist with any issue you're having with the washer not completing a cycle, and its cleaning performance. If the cycle isn't completing because the washer is going out-of-balance, you should redistribute the load and run a Drain & Spin cycle. We also recommend ensuring the washer is leveled; the leveling legs can be adjusted if needed. For the issue with items not getting clean, we recommend making sure the water temperature is at least 120°F and the washer isn't overloaded. Troubleshooting tips for your model are available starting on page 22 of the manual, and clothes not getting clean is discussed on page 23; that can be viewed on the Best Buy product page when you go to the Features section and scroll to the bottom. If you're having an issue with the matching dryer, PTD70EBPTDG, that model's manual can also be viewed on the Best Buy product page when you go to the Features and scroll to the bottom; troubleshooting starts on page 15. If you aren't able to solve the issues with troubleshooting, our Bodewell service team can be reached at 833-426-3393, Monday – Friday, 8AM – 8PM ET.