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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 174 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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78%would recommend to a friend

Customers are saying

Customers are positive about the 5.4 Cu. Ft. High Efficiency Smart Top Load Washer's wash quality, ease of use, large capacity, and quiet operation. Many appreciate its performance and size, finding it easy to use and effective at cleaning clothes. However, some customers have expressed concerns regarding the washer's tendency to become unbalanced during the spin cycle. A few also reported issues with the spin cycle itself.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 174 reviews
  • Pros mentioned:
    Wash quality

    Rated 4 out of 5 stars

    Perfect!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer works very well. The drum is huge even though the actual size of the washer isn't too big and nicely fits in the space allowed in my house. The set is really attractive!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello there,

      Thank you for taking the time to write a review on your washer. We're so pleased to hear that it works well and that the drum is large enough for you! This washer is certainly a gorgeous model and we're glad you get to experience all it has to offer. Thanks for choosing GE to be part of your home! Mike@GEA GE_Appliances

  • Rated 4 out of 5 stars

    Issue corrected

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer delivered and was installed improperly initially. Thankfully the the delivery team corrected the previous issue created by the earlier team

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Clothes Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer replacing a Whirlpool. Durable and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the app and communication of what the washer is doing and how long your clothes have been done and in the washer.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We’re thrilled to hear you’re enjoying your purchase! It’s fantastic that the Smart HQ app is making it easy for you to monitor and control your laundry from anywhere with its convenient status notifications. GE_Appliances

  • Rated 5 out of 5 stars

    Great washing machine!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine! The technology works great and I like having the matching dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Wash quality

    Rated 5 out of 5 stars

    Im Happy with my new washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer,thats is the washer I needed. My clothes are more clean than before. And my wife is happy too.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're thrilled to hear this washer is serving you well. This model features our Enhanced Smarter Wash Technology. This Adaptive Smarter Wash Technology enables greater optimization of cleaning power and fabric care within each cycle! We're confident it'll continue to be an asset in your laundry routine for years to come. GE_Appliances

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So fresh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best looking and performing washer ever I would highly recommend looking into this!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Big washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is quiet, easy to use, lots of cycles and most of all my king bedding fits perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Wash quality

    Rated 5 out of 5 stars

    GE Profile Washing Machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new GE Profile Washing Machine was a very good choice to make. It has plenty of options to wash our clothes, and it does a great job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Water level is poor

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water level is terrible even in extra fill selection.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for sharing your feedback. This is a high-efficiency washing machine which requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer and may not cover the top level of the clothes. This is normal. -- If you still prefer to have a higher water level, you can use the “Deep Fill” feature which adds 3 gallons of water to the wash load if pressed once or can provide the deepest fill possible if held for 3 seconds. Lauren@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    Pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, works great. Large enough for our big family.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Biggest washer!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had for 1 wk. cleans well. Very very large drum. I’m 5’2” and not tall enough to reach into the bottom of the drum without a step stool.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    GE Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this washing machine. Large capacity, get so much in. Deep fill really gives a deep fill, clothes come out clean. I have had Samsung & LG washing machines an had major issues with both of them. This GE is wonderful& highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    GE Profile Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving our new machine. It is quiet and completes our loads in half the time of our other machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value for the money paid for it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose this GE Profile - 5.4 Cu Ft high efficiency smart top loader washer after looking at several washing machine's at Best Buy. I chose this because of the cubic foot size and value for the money I paid for it. I used it this past weekend to wash clothes and was pleased with the results of clean clothes. I'm going to wash a comforter next to see how well that function works. The functions were pretty self explanatory and the washer is easy to use.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We’re glad you found great value in your GE Profile washer and are pleased with its performance so far. We’re confident it will handle your comforter just as well, and we’re happy to hear you find it easy to use! GE_Appliances

  • Rated 5 out of 5 stars

    Best Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine, good size and like the look and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Wash quality

    Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still unsure about this product. I’m going to wash 3 more times 1st.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thanks for taking the time to share your feedback. We look forward to hearing your insight in the future. GE_Appliances

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wonderful unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the unit. Easy to install yourself. Dryer had a plastic smell first go around but cleared up after that. Smooth and responsive to touch. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the smart water technology. energy efficient. looks great paired with dryer. easy to load and navigation is high tech and easy to use.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for your review and choosing us for your home appliance choice! We are happy to hear you are loving your washer unit and it’s been impressing you with its wash quality and features so far. We are confident this will be a great addition to your laundry space for many years. GE_Appliances

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    GE Profile Washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, would suggest to buy if you are in need

    I would recommend this to a friend
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