Customer Ratings & Reviews
- Model:
- PTW700BSTWS
- SKU:
- 6495745
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the 5.4 Cu. Ft. High Efficiency Smart Top Load Washer, especially its wash quality, large capacity, and overall performance. Many appreciate its ease of use and acceptable noise level. However, some customers have reported issues with the washer's balance and spin cycle.
This summary was generated by AI based on customer reviews.
Just ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice but not my favorite. I had a LG set prior that lasted 15 years. Loved the set. This one no so much. Having issues already. I think BB installed incorrectly..,hot water on cold and vice versa. I’ve had the set for about 3 months and already making loud noises. Like the balance on the washer is already off. Always a need to add extra to the spin cycle in order for the clothes not to be dripping wet.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are so sorry to hear that you are experiencing some trouble with your washer. We understand the frustration and inconvenience this causes. We're happy to provide some insight into this for you. How a Top Load Washer is loaded can affect how well it can wash and spin your clothes. Below are some suggestions to consider when you are putting clothing, towels, sheets, etcetera, into the wash basket. - Sort clothes well. For example, cotton and synthetic fiber (such as polyester) clothing should not be washed together. - When adding items to the wash basket, it is better if they are dry. Wet items are likely to pack down in the wash basket and this can lead to overloading. - Drop the items loosely around the sides of the wash basket. In a load with various sized items (for example, large towels, hand towels and wash clothes), we recommend placing the larger items on the bottom, the smaller items in the middle and medium sized items at the top. - Do not overload the washer. To determine the proper amount of clothes the washer can handle, the clothes should fit below the clothes-retaining ring of the washer tub and not be stuffed too tightly. Make sure that the clothes have ample room to move, that they are not packed down and that they are not wrapped around the agitator (on models with an agitator). We also would recommend checking in the use and care manual that can be found on the website (page 24) to ensure that the noises you are hearing from your unit is normal. If the troubleshooting tips above do not help resolve the issue, then we would recommend scheduling a service appointment with a qualified GE Appliances service technician so they can come out and make sure your washer is operating as it should. They can be reached at the phone number- 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.
- Pros mentioned:Wash quality
Pelusa
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this item. It uses very little water and at the same time it washes very well the clothes
I would recommend this to a friend GE Profile Washer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer and I love the color. The machine is deep but I am still able to reach the bottom to retrieve my cloths after washing
I would recommend this to a friend- Pros mentioned:Overall performance
Washing machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I love my new washing machine. I have used it so much since i got it home.
I would recommend this to a friend - Pros mentioned:Capacity
GE Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this washing machine. Large capacity, get so much in. Deep fill really gives a deep fill, clothes come out clean. I have had Samsung & LG washing machines an had major issues with both of them. This GE is wonderful& highly recommended
I would recommend this to a friend Good washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problems as of yet works great after a few weeks..,............ ..... .
I would recommend this to a friendBrand response from GE Answers
Posted .We strive to provide high-quality, durable appliances, and we’re glad to hear the washer is working well for you! We’re confident it will continue to serve your laundry needs well for a long time to come. Enjoy! -Sarah@GEAppliances
- Pros mentioned:Overall performance
SW
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing machine is great. Performs wonderfully very happy with the purchase.
I would recommend this to a friend Great Value Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the app and communication of what the washer is doing and how long your clothes have been done and in the washer.
I would recommend this to a friendBrand response from GE Answers
Posted .We’re thrilled to hear you’re enjoying your purchase! It’s fantastic that the Smart HQ app is making it easy for you to monitor and control your laundry from anywhere with its convenient status notifications.
- Pros mentioned:Wash quality
GE Profile Washing Machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our new GE Profile Washing Machine was a very good choice to make. It has plenty of options to wash our clothes, and it does a great job.
I would recommend this to a friend - Cons mentioned:Balance
Do not buy!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer has been a nightmare for our household. It is impossible to balance with a heavy load. If all you plan on washing is t shirts this may work for you. Towels and anything else that absorbs and holds a lot of water forget it. On numerous occasions it has caused the machine to walk so far away from the wall that the drain hose disconnected and poured water all over the floor. We have now been washing towels at a laundromat until we can afford to replace this washer we bought just a few months ago.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Given the difficulties you've had with your washer, we recommend contacting Bodewell, our GE Appliances team of experts at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your washer evaluated and repaired as needed. - Vikki@GEAppliances
- Pros mentioned:Wash quality
Im Happy with my new washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good washer,thats is the washer I needed. My clothes are more clean than before. And my wife is happy too.
I would recommend this to a friendBrand response from GE Answers
Posted .We're thrilled to hear this washer is serving you well. This model features our Enhanced Smarter Wash Technology. This Adaptive Smarter Wash Technology enables greater optimization of cleaning power and fabric care within each cycle! We're confident it'll continue to be an asset in your laundry routine for years to come.
Issue corrected
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer delivered and was installed improperly initially. Thankfully the the delivery team corrected the previous issue created by the earlier team
I would recommend this to a friend- Pros mentioned:Ease of use, Noise level
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, easy to use. Much quieter than old one.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We appreciate you taking some time to review this washer. We're quite pleased to hear how great this washer is! This unit definitely has some amazing features that make doing laundry a more enjoyable experience. Thanks for choosing GEA to be part of your home! Mike@GEA
Works good when level
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine works very good when completely level. Had to make sure it was definitely level & not slanted even a fraction.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Big washer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is quiet, easy to use, lots of cycles and most of all my king bedding fits perfectly!
I would recommend this to a friend Great washing machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washing machine! The technology works great and I like having the matching dryer.
I would recommend this to a friend- Pros mentioned:Overall performance
So fresh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best looking and performing washer ever I would highly recommend looking into this!
I would recommend this to a friend Good value for the money paid for it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I chose this GE Profile - 5.4 Cu Ft high efficiency smart top loader washer after looking at several washing machine's at Best Buy. I chose this because of the cubic foot size and value for the money I paid for it. I used it this past weekend to wash clothes and was pleased with the results of clean clothes. I'm going to wash a comforter next to see how well that function works. The functions were pretty self explanatory and the washer is easy to use.
I would recommend this to a friendBrand response from GE Answers
Posted .We’re glad you found great value in your GE Profile washer and are pleased with its performance so far. We’re confident it will handle your comforter just as well, and we’re happy to hear you find it easy to use!
- Pros mentioned:Ease of use
Great Clothes Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great washer replacing a Whirlpool. Durable and easy to use.
I would recommend this to a friend - Cons mentioned:Spin cycle
Straight Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this set. It was overpriced and it it terrible. Half the time it doesn’t complete a cycle, and it’s never clean. $1700 for the pair and it’s awful. Avoid.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to assist with any issue you're having with the washer not completing a cycle, and its cleaning performance. If the cycle isn't completing because the washer is going out-of-balance, you should redistribute the load and run a Drain & Spin cycle. We also recommend ensuring the washer is leveled; the leveling legs can be adjusted if needed. For the issue with items not getting clean, we recommend making sure the water temperature is at least 120°F and the washer isn't overloaded. Troubleshooting tips for your model are available starting on page 22 of the manual, and clothes not getting clean is discussed on page 23; that can be viewed on the Best Buy product page when you go to the Features section and scroll to the bottom. If you're having an issue with the matching dryer, PTD70EBPTDG, that model's manual can also be viewed on the Best Buy product page when you go to the Features and scroll to the bottom; troubleshooting starts on page 15. If you aren't able to solve the issues with troubleshooting, our Bodewell service team can be reached at 833-426-3393, Monday – Friday, 8AM – 8PM ET.
