Customer Ratings & Reviews

We're thrilled to hear this washer is serving you well. This model features our Enhanced Smarter Wash Technology. This Adaptive Smarter Wash Technology enables greater optimization of cleaning power and fabric care within each cycle! We're confident it'll continue to be an asset in your laundry routine for years to come.

Given the difficulties you've had with your washer, we recommend contacting Bodewell, our GE Appliances team of experts at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your washer evaluated and repaired as needed. - Vikki@GEAppliances

We’re glad you found great value in your GE Profile washer and are pleased with its performance so far. We’re confident it will handle your comforter just as well, and we’re happy to hear you find it easy to use!

Thank you for sharing your experience with your Profile washer as your feedback is valued. We encourage you to locate the Owner's Manual for your washer by clicking on the "Features" tab and scroll to the end where you'll find a link to the manual. In it you will find descriptions of the normal sounds you can expect to hear and how to best to take advantage of all the features this great washer has to offer. We'd also recommend you consider connecting the washer to your WiFi and our SmartHQ app which will not only allow you to adjust the sound level of the end-of-cycle signal, but you can also receive notifications as to when the cycle is complete. Connecting your washer will allow you to download additional cycles and product optimization updates when available.

Thank you for your review and choosing us for your home appliance choice! We are happy to hear you are loving your washer unit and it’s been impressing you with its wash quality and features so far. We are confident this will be a great addition to your laundry space for many years.

Thank you for taking the time to leave us your review. We appreciate you choosing us for your appliance purchase and are happy to hear that so far you are enjoying it! We have heard great things about this washer unit, so we are excited for you to be able to experience all its great features and it becomes a highlight piece in your laundry space.

Thank you for sharing your feedback. This is a high-efficiency washing machine which requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer and may not cover the top level of the clothes. This is normal. -- If you still prefer to have a higher water level, you can use the “Deep Fill” feature which adds 3 gallons of water to the wash load if pressed once or can provide the deepest fill possible if held for 3 seconds. Lauren@GEAppliances

Thanks for taking the time to share your feedback. We look forward to hearing your insight in the future.

We want to assist with any issue you're having with the washer not completing a cycle, and its cleaning performance. If the cycle isn't completing because the washer is going out-of-balance, you should redistribute the load and run a Drain & Spin cycle. We also recommend ensuring the washer is leveled; the leveling legs can be adjusted if needed. For the issue with items not getting clean, we recommend making sure the water temperature is at least 120°F and the washer isn't overloaded. Troubleshooting tips for your model are available starting on page 22 of the manual, and clothes not getting clean is discussed on page 23; that can be viewed on the Best Buy product page when you go to the Features section and scroll to the bottom. If you're having an issue with the matching dryer, PTD70EBPTDG, that model's manual can also be viewed on the Best Buy product page when you go to the Features and scroll to the bottom; troubleshooting starts on page 15. If you aren't able to solve the issues with troubleshooting, our Bodewell service team can be reached at 833-426-3393, Monday – Friday, 8AM – 8PM ET.