Customer Ratings & Reviews
- Model:
- PS960YPFS
- SKU:
- 6436841
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Ease of Cleaning
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the oven's size and baking performance as significant strengths, along with the popular air fry function. The ease of use and cleaning are also frequently praised, with many appreciating the user-friendly controls and convenient features. Positive comments also highlight the sleek design and the helpful control lock.
This summary was generated by AI based on customer reviews.
Incorrect features listed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.--NOT INDUCTION-- Be aware that Best Buy lists this range as being an induction cooktop, but it is NOT induction it's regular radiant elements. Now I need to wait for Best Buy to come take it back. Best Buy also lists the upper oven as being convection, this too is false, only the bottom oven is convection.
I would recommend this to a friendGet a cheaper stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the touchscreen fails to register touches if it is slightly oily or wet. It's easy to clean, but it also is in a bad position to stay clean. Requires signup with an app to use airfry but then doesn't actually need it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to share your feedback about the touchscreen. We'll be sure to forward this information to our design team. We appreciate you being part of the GE Profile family!
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product. Couldn’t be happier with it changes the whole kitchen look…makes it look bigger. The app with this product is great!
I would recommend this to a friendHighly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had a few ranges/ovens over the years but this is by far the finest.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there-We appreciate your feedback and are so happy to hear that you are happy with your double oven convection range purchase and all the great features it comes with! We hope you continue to enjoy it and if there is anything we can help with in the future, please let us know. Sincerely- Dianna@GEA
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with the stove. The burners are easy to control. I like the that the lock is easy to use.
I would recommend this to a friendGood Oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the double oven, good function intuitive controls.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
Thank you for taking some time to review your fantastic double oven range! We're so glad to know you like the double ovens and that the controls are easy to use. Hopefully you've had the chance to try out the air frying feature. If there's anything you need, we're always happy to help. Take care! Mike@GEA
Great oven!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this oven! The app feature is really nice. It also cooks evenly.
I would recommend this to a friendgreat purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great, great, great great great purchase great purchase
I would recommend this to a friendGE Profile needs better programming
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stove functions, but hasn't worked on display since the update. Contacted many but nothing resolved. Function does not work by the printed function like air fry. works on another setting. Now clock doesn't display. Too bad, GE Profile used to be a great product.
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven would be perfect if you could actually put in and remove the oven shelf from the top oven bank. GE made the space too small and I have seen tons of this exact same complaint. The delivery guys forced the shelf into the space and now we can’t remove it and it’s baked in. We are so excited for our replacement oven to finally show up.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to leave your review. We are sorry you didn’t have a great experience with your retailers install. We hope that you enjoy using your newer replacement unit for many, many years to come! If you need anything else in the future though or have any other concerns, please let us know! We are happy to help. Dianna@GEA
Not for me!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The top oven is much smaller then I had thought and it difficult to pull out the food. Then the lower hard to put food in and out. I did not realize after 15 days there was no return.. At the 30 day mark i was ready to return this thing. I would not recommend buying without seeing in person.
No, I would not recommend this to a friendPlease do not buy this model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not spend money on this worthless piece.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to contact us with your feedback. We always strive to providing solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. If you could please reach out to us via private message on social media, we would be happy to help! Let us know if you need anything else. Sincerely- Dianna@GEA
- Pros mentioned:Air fry, Oven size
Amazing range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had been looking for this particular model for months. Bought it on Thursday and it was delivered on Saturday. This range is amazing. Cooking a roast using the probe is foolproof. The air fryer is great and the burners and ovens heat up super fast. While it wasn't cheap we are glad to have finally find one.
I would recommend this to a friend Don't Waste Your Money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased April 2022. Had the first service call June 2022 to replace the motherboard. Had another service call July 2022 to replace the motherboard again. Thankfully we purchased the "Geek Squad" protection because (you guessed it) had to have the motherboard replaced again May 2024. And now, right before the extended warranty is set to expire, it's happened a 4th time Feb 2025. Unfortunately the service tech couldn't get the oven to duplicate the issues and even though I had pictures and videos to show what was happening, they said they couldn't do anything. I've called Geek Squad Protection and GE and I'm not getting anywhere. So much for their "Lemon Benefit" that they mention in their protection plan. I'm now waiting for the unit to completely stop working and will have purchase something else. Who has to purchase 2 ovens in less than 5 years!! I can guarantee that it won't be a GE appliance and I won't be purchasing anything from Best Buy in the future.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We apologize for the experience that you're having with your range. If Best Buy is unable to assist, please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
- Pros mentioned:Design, Ease of use
GE profile range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like its design, looks & functional and easy use.
I would recommend this to a friend Not worth the premium price tag
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had nothing but trouble with this stove. One month after the warranty expired the front control panel needed to be replaced ($450), and now the appliance technician is saying that both the computer boards ($250) will also need to be replaced. I called GE, and they said it doesn’t matter whether it is one month out of warranty. I would have to pay one of their technicians over $100 just to diagnose the issue. We have not been able to use the stovetop for six weeks as the parts are on back order (which would indicate to me that there are many problems) – Simply not worth the premium price tag. Clearly, this stove is a lemon but just good enough to keep it together for a little over a month. I am retired and don’t have the money to fix a $3k stove continually.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for taking the time to share your review. We're so sorry to hear that you're having problems with your oven. We understand the frustration and disappointment caused by this situation. Please reach out to us on social media at your earliest convenience because we would like to gather some more details. Warm regards. -Don@GEA
This product should be withdrawn and recalled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most dangerous range ever. Touch control are easily set off creating a fire hazard. There is a manual control lock that turns all functions off when set, so if you are using the oven you don’t have a way to disable to cooktop. And if power goes out and comes back on the lock function is turned off. I came home to burners on full blast because I forgot to lick it and the cat walked across the cooktop.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you are having trouble with your unit and can understand your concern. Safety is our top priority and suggest reaching out to our service team at the phone number here- 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed so our service technicians can come out and properly diagnose the issue with your unit. We are confident they will be able to help.
