Customer Ratings & Reviews
- Model:
- PTD70EBPTDG
- SKU:
- 6499707
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the 7.4 cu. Ft. Smart Electric Dryer's quiet operation and energy efficiency. However, some customers reported that the dryer did not completely dry clothes in a single cycle and that items sometimes became tangled. Improvements in drying performance and cycle completion notification are suggested. The sleek design was also a positive aspect noted by customers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Dries quick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer holds so many loads! gets them dry quickly.
I would recommend this to a friend No issues - happy with purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had no issues with this yet. Very happy with my purchase so far. ;)
I would recommend this to a friendGreat dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality with plenty of settings to personalize.
I would recommend this to a friendYou will not be disappointed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer has been great. The large drum allows clothes not to be so wrinkled. Plenty of features wuth an amazing color!
I would recommend this to a friendDryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it about 6 months so far it’s been great and looks good to
I would recommend this to a friendGood Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dryer with lots of settings for the type of load
I would recommend this to a friendLove this dryer!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dryer!!! It gets clothes dry on the first run, even large comforters. The lint trap if very effective. I couldnt be happier!
I would recommend this to a friendLove it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great washer and dryer set I’ve had it over a year now and have no issues
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Much better than the whirlpool I rented from Rent a center.
I would recommend this to a friend- Cons mentioned:Quality
Disappointed in a new dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new dryer and it was making a rattling noise, had to have a technician come out and fix it. He had to take it entirely apart and found that it was manufactured with a broken part so much for quality control. The tech from Best Buy was awesome and knowledgeable, but we should not have had to call him. It was rattling on the first day.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for taking the time to leave a review. We hate to hear about the issues you had with your dryer, especially when first using it, we can certainly understand how this would be frustrating. We do hope that all is working as it should now. If you have questions or concerns in the future, know that you're always free to reach out and let us know. Best wishes. -Michael@GEA
GE profile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs smooth without noise.Good price range. washer and dryer fully sensored. Drying time is less than my old dryer.
I would recommend this to a friendWould recommend
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues with the dryer, great for king size blankets
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it. Bought both washer and dryer and they work great!
I would recommend this to a friend- Cons mentioned:Drying performance
Not drying good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return dryer as it was not drying good, every load required me to dry it twice.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear this dryer did not work out for you. We appreciate you taking the time to share your valuable feedback. -Don@GEAppliances
So far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves them so I do too. No problems thus far.
I would recommend this to a friendThink Twice Before Buying
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I cannot give zero stars or I would. The dryer is just as cheaply made as the washer. It rattles no matter the size of the load and sounds like you put rocks in to dry. am just very unimpressed. I did a lot of research before my purchase and thought this set was the one but sadly it is not.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear you are not pleased with your GE Profile dryer purchase and can understand your disappointment. We take your feedback seriously and will pass your comments to our product teams so they make look into this further. We do recommend that you review the normal sounds your unit should be making in the manual (page 15) which can be found on the website. If you find that your unit is not making normal sounds, then we suggest reaching out to our service team so that they may properly diagnose the issue. They can be reached at the phone number 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.
- Cons mentioned:Drying performance
Trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry cloths properly I wouldn’t recommend at all
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your dryer isn't drying the clothes properly. We recommend making sure you have a heat setting on and it isn't inadvertently set to no heat. Try timed dry and high heat and see if you notice a difference. If you still have issues, please take advantage of your warranty by calling
1-800-432-2737.
Refund request this should never take this long
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was cancelled on delivery and taken back to gpt hwy 49 location still I have not been refunded after calling customer service I have since then purchased a new dyer . This item was returned due to when delivered it did not turn on
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance.
- Cons mentioned:Drying performance
Dryer keeps dying :(
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this dryer and the matching washer on February 17th. The earliest delivery date available was March 5th. The appliances arrived and the washer was dented and scratched. We opted to return it for one that wasn't damaged. It ended up being on backorder and we didn't receive the replacement until April 6th. We got the machines hooked up on April 14th and everything was fantastic...until it wasn't. On May 2nd, the dryer stopped mid-dry and the control panel was completely frozen. We unplugged it and plugged it back in and the screen went blank. We had an electrician come check the wiring since it's a new remodel and the electrical was all cleared. We contacted Best Buy and they offered to replace it with a new unit, but of course - it was on back order. The new dryer arrived on May 27th and we lived happily ever after....until we didn't. Yesterday, the dryer had the exact same malfunction and is now dead. I contacted Best Buy this morning requesting to return both machines and go with something different which they refused since we were beyond the 60 day window for the washer. They did offer to replace the dryer...again. And yet again, it's on backorder. So we won't get our newest replacement until July 23rd. I reached out to GE via Facebook to talk to them about this issue and provided video proof, but they have not responded. We went with GE because they are a trusted brand and known to produce quality products, but since purchasing these machines in February, we've only been able to use them for just over a month total. We have an infant and have had to rely on my in-laws to dry our clothes for us for weeks on end. Best Buy doesn't seem to be concerned by the recurring issue and will likely just keep replacing my machine until it finally breaks outside of the 60-day window and it's not longer their headache. When the machines are working, they are fantastic, but I cannot recommend this product to anyone looking for a quality machine. And to address the issue that many others have listed about it not drying clothes, just like with everything else we buy these days, they have installed an eco dry option that is the default setting and it does NOT dry your clothes in one run so you are forced to run the same load 2-3 times. Not very eco-friendly. If you want a dry load of laundry in one run, just turn off eco mode...every. single. load.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about the experience you're having with you unit. We understand the disappointment and inconvenience caused by having to go through multiple replacement processes. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the model/serial numbers of your unit so we can investigate further.
- Cons mentioned:Quality
Avoid GE PROFILE AND BEST BUY PROTECTION PLAN
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AVOID GE PROFILE PRODUCTS. The machine’s finish starts to deteriorate within 4 months of purchase - GE WILL NOT COVER IT UNDER THEIR MANUFACTURERS WARRANTY and NEITHER WILL BEST BUYS GEEK SQUAD. Both GE and Best Buy will give you the run around and do nothing but waste your time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to know more about this. Could you please PM/DM us on any of our social media pages and please reference this review.
