Customer Ratings & Reviews
- Model:
- PHNT12CC
- SKU:
- 6539398
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the ClearView 550's quiet operation and effective cooling capabilities, frequently praising its ability to cool large rooms quickly. The ease of installation is another frequently cited positive, with many users highlighting the straightforward process. Additionally, the design allows for maintaining some window visibility.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level
Best window ac unit I have seen!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet and easy to install. Every efficient and the app control works well.
I would recommend this to a friend - Pros mentioned:Cooling
Best Ac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit! Quite low profile . Keeps the room cold.
I would recommend this to a friend - Pros mentioned:Noise level
GE air conditioner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best window unit that I have ever owned. I can barely here it run inside and outside. I would for sure recommend this air conditioner.
I would recommend this to a friend 
Great device. Poor manufacture support.
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it. Had to reorder due to a damaged motor. Was a simple go in and they replaced it with a new one. GE support was called first and said that the seller is the only one to help me as I didnt get it direct from then. Works great though overall though the wifi can be tedious to set up. 100% recommend anything GE get from someone with protection or assistance. Only a 3 out of 5 because GE's support line was not helpful.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re happy to hear that your air conditioner is working great overall and that the replacement process was straightforward. Your feedback on support is appreciated, and we’ll continue to work toward improving the customer experience for all future inquiries. Lauren@GEAppliances
- Pros mentioned:Cooling
I wouldn’t buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this unit for over a year. It is not quiet. It makes a weird humming noise but still does cool off the room when it is super hot out it does not keep up even with being a big 12,500 btu.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We always strive to provide a great experience, and we apologize for any issues you’ve had with your ClearView air conditioner. We want to assist. If the room is hotter than usual, it can take a bit longer for the air conditioner to cool the space down. If you’re concerned the unit isn’t cooling as it should, checking the filter to ensure it’s clean is recommended; additional troubleshooting tips are available on page 16 of the manual, which you can view on our GE Appliances website when you look up the model number and go to the product’s page. The manual includes information about normal operating sounds on page 17 as well. You can also review the installation instructions starting on page 9 to ensure everything is set up properly; an unexpected noise may be the result of improper installation. If after reviewing the manual you’re concerned the air conditioner isn’t functioning correctly and you think service may be needed, Bodewell (GE Appliances’ team of appliance care experts) can be reached at 833-426-3393. A technician can certainly examine the appliance for any issues. -Sarah@GEAppliances
- Pros mentioned:Cooling
Happy and cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice design and cools my living room so well. Nice to be able to look out and see my garden and sometimes a deer or two
I would recommend this to a friend Disappointing at least
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just don’t understand. This unit keeps disconnecting from wifi and going off schedule. Then throughout the night it cannot maintain the temperature setting. I am a hot body sleeper, so I set it for 64 and for some reason throughout the night, I wake up and the temperature is 67-68 in the room. Waste of money.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your experience with your window a/c. For help with the Wi-Fi issue, please contact our Connected Home Support Line at 1-800-220-6899 (Monday - Friday 9am - 9pm EST, Saturday 9am - 3pm EST). We recommend you review the tips in the "Air conditioner does not cool as it should" section on pg. 16 of the Owner's Manual to help with the cooling performance. -Don@GEAppliances
Feeling cool
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s working perfect. I love that it doesn’t cover the whole window!
I would recommend this to a friend- Pros mentioned:Noise level
Wouldn’t buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have given this a 5 start for shaping and no outside noise. Bought the 12,000 BTU for about 350 sq foot room and had it as low as 65 and wasn’t cool off. I shut it off, unplugged it. Tried again and it was making a loud noise. Bright it right back to bestbuy.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that you had to return your a/c unit. This is not the experience we would want you to have with our appliances. Thanks for your feedback, and we hope you allow us to work hard to earn your trust again in the future.
Do not purchase this unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad design. Flooded the floor 2 times. bought unit in April 2024. repaired in November 2024. 2nd repair in following april 2025. We replaced it with traditional window unit. October 2025 still waiting on insurance claim for floor damage. Bad experience all the way around.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We encourage you to reach back out to the insurance company with whom you've been working.
Great AC so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doing a great job right now. Central air is broken but the GE is keeping much of the house comfortable. Very happy so far. Annoying to have to drain the inside portion but that is how it works.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for choosing us for your purchase! We appreciate the feedback and are happy your new AC unit is working out great in your home. It’s sure to keep you cool on those upcoming hot summer days!
Great Innovation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great innovation on the installation method. We love being able to still use the window without the AC being in the way.
I would recommend this to a friendAdrienne L.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design is genius. Should have bought this a long time ago.
I would recommend this to a friendNot quite, quiet.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The air conditioning was not as quiet as I thought it would be, so I am returning it
I would recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that you're returning your unit. We appreciate your feedback about the sound level of this unit, that we'll be sure to forward to our product design team. We hope you allow us to work hard to earn your trust again in the future.
Don’t waste your money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This only lasted 2 months before it broke. GE says I need to buy another one then they will refund my money. Leaves me no choice, I have to try another one. They don’t repair the unit. For the price I’m not happy.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand the disappointment caused by your unit not functioning properly. We're glad to hear that you're taking advantage of the one year limited warranty. Thanks for taking the time to share your experience. We appreciate you being part of the GE Appliances family.
No App Support will not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you plan on using to control snd track your AC forget it. Im an IT guy this app's software is beta at most. Been going back and forth with GE no luck.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Goodness! We certainly understand how important it is to be able to utilize the Wi-Fi feature on your air conditioner. We strongly encourage you to contact our Connected Home team at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET. They will best be able to assist you in this matter.
Damaged, broken, burning oil
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged, oil leaked and smoked when plugged in, and Best Buy won't take back. Zero stars.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear this happened and encourage you to send us a private message on one of our social channels (Facebook, Instagram) with your contact information, complete model and serial numbers and a copy of your review so we can look into this for you.
- Pros mentioned:Cooling, Installation
works pretty well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought for my garage (man cave) which is 400 square feet. I used it for the first time yesterday. The temperature in the garage was 87 when I first turned it on. The unit brought the temper down to 80 in about 2.5 hours. Fairly easy install. Manual is pretty vague.
I would recommend this to a friend - Pros mentioned:Installation, Quiet
New AC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s working great, easy install, and quite machine.
I would recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing! This was a great find and are happy to hear its working out good in your home.
Looks good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Feels great woot woot lol just needed the points to be honest
I would recommend this to a friendBrand response from GE Answers
Posted .Hello-Thank you for taking the time to send us your review. We hope your new air conditioner continues to impress you and keeps you cool on those hot summer days coming up!. We are here if there is anything else you need in the future. All the best! Dianna@GEA
