Customer Ratings & Reviews
- Model:
- XPIOX3BCBT
- SKU:
- 6521317
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Opal 2.0 ice maker's ice quality, ease of use, and large side tank, frequently praising its ability to produce delicious nugget ice and the convenience of the large water reservoir. However, some customers have expressed concerns regarding the machine's noise level and its longevity, reporting instances of malfunctions and premature failures. The high price point was also a factor in some negative feedback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice quality
Great purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing unit! Works great and love the nugget ice.
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
Too loud for my liking
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had ice machine for 6 months and its gradually gotten A LOT louder. Soemfjmes it has weird noises as well. The ice is great , but its very loud.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for reaching out. We understand your concern with the sound level from your ice machine. Some noises are to be expected from your unit. However, if you feel the noises are abnormal we recommend that you take advantage of the one year limited warranty. We appreciate you choosing GE Appliances. Warm regards. -Don@GEA
- Pros mentioned:Ice quality
Great experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little ice maker. It works fast and makes good ice for drinks and coolers.
I would recommend this to a friend - Pros mentioned:Ice quality
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice machine it’s by far the best!!!!!!!!!
I would recommend this to a friend - Pros mentioned:Side tank
Opal for the win!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice machine. Love the larger tank, so I don’t have to refill it as often!
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- thank you for your feedback! We appreciate you being a valued GEA customer and are happy that you are impressed with your new Opal icemaker. We hope you continue to enjoy it and the famous nugget ice for many years. If there is anything we can help with in the future, please let us know. Sincerely- Dianna@GEA
- Pros mentioned:Ice quality
BEST ICE MACHINE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what i wanted! I don’t even care about the price anymore.
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
Get ready to BABY this thing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit is constantly making squealing noises, so bad you have to unplug it. Then it works for a few days before it starts the cycle all over again. There is something not right for the super high cost. The ice is great but the process is annoying. Will probably have to exchange it soon and see if a new one acts any better.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - We're disappointed to hear about the trouble you've been having with your icemaker. While we strive to meet the needs of our consumers, we also understand there's always room to improve. We appreciate you taking the time to give us your honest feedback. To contribute to our continuous improvement, we will be sure to share your thoughts with our design and engineering teams. We apologize for any inconvenience caused. Let us know if you have any questions or need any assistance, we're here to help. Take care. Julia@GEAppliances
- Pros mentioned:Ice quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love it. I never run out of my crushed ice.
I would recommend this to a friend Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job but wish it would make the ice a little quicker. I have a family of 4 and my kids are in sports. We use the ice to fill water bottles and on game days we tend to run out of ice quickly. Otherwise this is great!
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for having purchased a Profile Opal ice maker. While we are delighted to hear how pleased you are with the delicious chewable ice, we also understand there may be times when more ice is needed. Given your particular usage needs, we'd recommend bagging any extra ice in the bin at bedtime so you'll have more than enough ice on practice and game days. That said, we truly appreciate you taking time to share your insights and rest assured your feedback will be shared with our product design teams. All our best! Vikki@GEAppliances
- Cons mentioned:Reliability
Broke within a year & a half
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $600 for this ice machine and it broke a year and 4 months later. Apparently, it is common for this machine to only last a year and a half (google it). If you buy the machine, make sure you buy the warranty! It was nice while it lasted but I was so mad it was super expensive and didn’t even last 2 years. Manufacturer warranty is only a year.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd very much like to review your situation. With that in mind, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review. -Vikki@GEAppliances
- Pros mentioned:Ice quality
Best ice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes the best ice! I love making ice on this thing!
I would recommend this to a friend perfect nugget
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely the best purchase I have made, this is my new favorite small appliance in our kitchen. my only recommendation is to make sure that you add a purifier to the water. It helps with a hard water stains..
I would recommend this to a friend- Pros mentioned:Ice qualityCons mentioned:Reliability
Enjoyed It for a Bit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this one year and less than a month when it failed. 1 year warranty and when we called the company for service we are told they don’t make spare parts for the machine to fix it. Awesome ice but I don’t want to spend $700+ a year to have it. Very disappointing.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for sharing your review. We're sorry to hear that your Opal ice maker is not functioning properly. We understand the disappointment that was caused by this situation. We appreciate you taking a moment to provide your feedback that we'll be sure to forward to our design team. Take care. -Don@GEAppliances
- Pros mentioned:Ice quality
HIX4UA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent machine. Does what it says it does and more
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for informing us that you're more than satisfied with the performance of your new GE Profile Opal ice maker! We appreciate your valuable feedback, and hope you have a great day! -Don@GEA
Ice Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like it. Perfect for our family to make ice daily.
I would recommend this to a friendBrand response from GE Answers
Posted .Congratulations on your Opal icemaker purchase! It’s nice to hear you get to enjoy that famous nugget ice in the comfort of your home and it’s been doing great keeping up with your family. It’s sure to be a highlight piece and great for many varieties of everyone’s favorite drinks! Dianna@GE Profile
Just average nothing great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is alright, I would not say it lives up to the hype that I originally thought. It never fills with ice like the photo displayed, it is maybe half full at any given time. Other ice machines I have used in the past worked better and were less expensive. Look at others before jumping to this one just because everyone says they are great. In my opinion they are just OK.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .The Opal unit will start making ice in 15-30 minutes. It will continue to make ice until the bin is full, or it runs out of water. To continue making ice, just add more water. You can read more about this on page 10 of the Use and Care Manual, which can be found on this product page in the "Features" section.
Like it very much
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good the first one that I bought had to return within the third day, but this one seems to be working excellent.
I would recommend this to a friendLove love love
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bery very nice!! Love it!! Great Christmas gift from my hubby!!
I would recommend this to a friendDon't buy one!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So tired of paying ridiculous prices, for junk! Bought for wife at Christmas 2023. Only used distilled water, the inside of the machine looks new. No scaling, no build up. I set up the machine to only run a little in the morning, and a little in the evening. I thought using distilled water and limiting the run time would extend it's life. NOPE! It is one year and 4 months old, and now one of the cheese metal, or plastic gears in the machine has eaten itself. Just a few months out of warranty, how convenient. Since it is out of warranty, I'm sure it will cost as much to repair it, as it will to replace it. The refrigerator from my childhood home still works. My dead grandma's 40 year old Kirby vacuum has only had one repair, and a few cheap belts. General Eletric, founded by Thomas Edison in 1878, a 146yr old company that makes jet engines, and 'Brings Good Things To Life' according to their old add campaign. Yet you can't make a $600 countertop ice machine that lasts..... There is absolutely no way I'm replacing this thing. First one (before GE bought the company) made it about 5yrs. Not buying another one, and don't recommend it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for reaching out. To best address this concern, please contact Opal Support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
Wish it was bigger
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes great ice. I got the XL tank but unfortunately the compartment is small. If we have a party it’s only good for a few drinks and then we have to wait until more ice is made. I had to buy 10bs ice bags from Amazon, I fill 2 and keep them in the freezer if I have a larger group. I never set up the app, I don’t use the ice maker daily.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for leaving your feedback on your ice maker with us! We're always looking for opportunities to improve and will share this with our team for future consideration. Please let us know if you need anything moving forward.