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Customer Ratings & Reviews

$399.00
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Comp. Value: $449.99

Customer reviews

Rating 4 out of 5 stars with 86 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers have good things to say about the Opal 2.0 Ultra Nugget Ice Maker, particularly the enjoyable quality of the ice it produces. However, some customers have expressed concerns regarding the noise level of the machine. There are also some concerns about the unit's long-term reliability and the amount of upkeep it requires.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 86 reviews
  • Cons mentioned:
    Durability, Noise level

    Rated 1 out of 5 stars

    Its straight trash, and thats being nice!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GE Opal Ice Makers are straight trash. We have had to replace it three years in a row. Basically, right at a year old, it starts making an absurd loud noise (that can be heard on the other side of the house with doors closed.) This is the first sign its about to die. Thats the gear griding in the top, it grinds out, then the ice making part freezes over because it no longer spins. So you have an ice maker that just freezes solid, gears ground out, and it makes a noise so loud you can even hear it outside!!!! The ONLY positive is that I learned after my first ice maker broke, to buy the Geek Squad protection plan. Their customer service, help to replace the following two, was easy, and no questions asked. The ice maker itself is GARBAGE. Name brand or not, its such a hassle. One year lifespan guys, IF THAT. Good Luck!

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We want to help you with the sound level of your opal. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review. GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Perfect Ice Maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned for almost 2 months and have used nearly every single day. Great quality ice. Love chewing on it. Easy to use and maintain. I like how there's an app where I can schedule times/days for this to function. Good gor early work days. It is pricey, but I do like this better than other types of ice makers that I've used before. I've read elsewhere that some people have had issue with pump system when a filter is installed within the ice maker. So we just use filtered zerowater (since our primary source of water anyways) instead with the screen insert. No problems.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for sharing your experience with your Opal ice maker! We're thrilled it’s meeting your expectations for quality and ease of use, especially with the convenience of scheduling through the SmartHQ app. GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    My GE Ice Maker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had it about a week now. I love it’s sleek design and features. I like that it comes with a magnetic ice scoop holder. It makes ice really well, however it doesn’t hold very well for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Best Ice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product. Makes ice in about 10 min. The only downside is it doesn’t keep the ice. It melts fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Durability

    Rated 3 out of 5 stars

    Maintenance issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a lot of problems after a few months. Great ice though when working.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We would like to assist you with this Opal icemaker and gather some additional information from you. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review. GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Easy to clean

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to clean and drinking so much more water because of the ease and enjoyment of nugget ice! Happy I did not get the side tank, I didn’t want something else to clean and for a family of 3, I add water about every other day. Highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love my ice maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first opened and taken it out the box, I couldnt figure out how to set it up and why it was just pooring the water instead of making ice.. I just needed to be patient. Ive had the ice maker for about a month now and its better than my previous ice maker

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Best I have found

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second GE icemaker. Both are still in use the side tank is very useful as we use it as a countertop easy to clean and maintain and it makes the perfect ice. Got this one to get ready for the holidays and always have plenty of ice on hand.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Go ‘head and get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ice maker. I do recommend getting reservoir tank so you’re not constantly filling the main tank.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this icemaker!!! Full and ready for me every morning and quickly refills throughout the day. a little noisy at times, but not disturbing.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Ice machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes great ice, great size. Really makes ice fast! I recommended it to my daughter!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    GE made a solid product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my mom last year for her xmas present. Shes loved it ever since and needed one without an ice maker in her refrigerator! Ice size and quality is super good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Ice Ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our ice machine. This is the second one we have owned. The first one lasted 4 yrs with routine cleaning and we only used distilled water. Buy the extended warranty! The insurance company paid for my new ice machine because they couldn't fix my old one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good icemaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love ours! Only issue is it goes into clean mode often and gets stuck in it. Just have to drain and then good to go for a few weeks!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Best ice in town

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, i come from having the bullet sized ice that melts quite instant. Life saver here.

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 3 out of 5 stars

    Good but warranty is a MUST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had previous models of this machine before and they do not seem to last long but are very nice when they are working. Would definitely buy on sale and get the warranty.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We appreciate you sharing your experience with the Opal. It's extremely important to keep up the maintenance on this unit to ensure proper operation. We recommend following the instructions in the "Care and Cleaning" section on pages 7-9 of the Owner's Manual. You can find the manual under the "Features" section on the Best Buy product page. GE_Appliances

  • Rated 5 out of 5 stars

    Sleek

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works within minutes of set up. Filter works amazing and gives ice great taste

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Excellent ice machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Ice is definitely true nugget ice. Easy setup

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Far superior to older Opal units. It’s fantastic .

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this unit running for several moths. NO ISSUES whatsoever. It’s much quieter than the original Opal and the air intake is in the back with a reusable air filter screen. My old one would collect dust and stopped working until I figured that bit out. This makes ice so fast. It is a joy. I use the app to turn it on remotely and it tells you to sanitize every couple of days. We use reverse osmosis water so no scale build up. We sanitize 1 time a month. Like nugget ice? Buy this. Any bad reviews are from older units. This is great

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    ice machinr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great! Love the crunchy ice This would make a grrat gift.!

    I would recommend this to a friend
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