Customer Ratings & Reviews
- Model:
- XPIO23SWOW
- SKU:
- 6584624
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers recognize the Opal 2.0 Ultra Nugget Ice Maker's excellent ice quality, frequently praising the size, texture, and speed of ice production. The ease of use and overall performance also receive positive feedback. However, some customers note that the ice maker can be noisy during operation and requires regular cleaning. A few users found the cleaning process somewhat challenging.
This summary was generated by AI based on customer reviews.
Not a happy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not happy with this product because it’s not constantly making ice
No, I would not recommend this to a friendBuy it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Would definitely purchase again when
I would recommend this to a friendPurchaser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing piece to order. Best Buy took 6 weeks to begin to act in my issue. Still not resolved. This review only has to do with the customer service. Already owned this item (which broke) that encouraged my re-purchase of this item.
I would recommend this to a friendBrand response from GE Answers
Posted .To best address this concern, we ask that you reach out to Best Buy customer Service at: 1-800-433-5887. If Best Buy customer is unable to assist for any reason, please contact Opal Support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within 4 months I’m glad I bought the warranty but the geek squad is terribly inefficient
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear about the difficulty you're having with your Opal. If you have not already done so, we encourage you to follow the directions in the Owner's Manual for descaling and sanitizing your Opal. If you continue to have difficulties, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Pros mentioned:Ice qualityCons mentioned:Noise level
Run far away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year and a half and 4 different machines. I can tell you the quality of the machine is horrible. It will not last. From squeeling all the time from the beginning of ownership to sensor and even wifi issues this thing has it all. Does make great ice but be sure to keep a good warrenty cause you will be let down. Swapped mine a week ago that just quit working all together and even upgraded to the newest model. Day 1 wifi wouldnt setup (only nice for scheduling). I overlooked that just to get making ice. 1 week later its quite working and has the dreaded "add water" issue. I'm done
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We share your concern and appreciate you making us aware of your experience. We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service history, and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Cons mentioned:Durability
nice while it lasted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be sure to pay for the extended warranty This machine will last 16-18 months
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your feedback. If we can help further assist, please send us a PM/DM on any of our social media pages and please reference this review. Dianna@GE Profile
- Cons mentioned:Noise level
Loud screaming ice maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only buy this ice maker if you are ok with the loud screaming noise it makes.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend reviewing the normal sounds that you may hear from your Opal ice maker in your use and care guide found on the website (page 13). If your ice maker is making a noise/sound that is not normal please contact Opal Support at 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST. We are confident they will be able to help.
