Customer Ratings & Reviews

I purchased this to replace an Opal 2.0 that lasted for 5 years. This replacement, while seemingly expensive is actually a great value and an excellent upgrade! First the little things, a magnetic scoop holder, no more misplaced scoop! The scoop is now stainless steel as opposed to plastic, a plus in my opinion. For the major upgrades - the machine is extremely quiet; I often find myself checking on it to see if it is working or not (much quieter than my last one)! I have not tried out the Wi-Fi function yet (I didn't really use it on the last one). The ice quality is excellent, giving you the delightful chewy nuggets that you are looking for. It also has redesigned filters, an additional air filter, and additional features for sanitizing and descaling and reminders for each!! Overall, I would say this is a great upgrade that I am very pleased with and if you are in the market for a nugget ice maker, you can't go wrong with this one!!

My kids love this machine, more specifically the ice it makes. And that's why we bought it. But the prescribed maintenance and effort to keep it descaled are really overwhelming. We buy distilled water to avoid the extensive descaling process. And sanitization is recommended way more often than I really feel like doing. It's a lot of work to have this ice machine and keep it running the way the instructions indicate.

So I really enjoy the ice maker when it’s working perfect, but every now and then I feel like it doesn’t get water from the side tank. I think this has to do with the size of the machine and where I have it located. Make sure you have adequate space so the water lines don’t get constricted. I think that is the issue I have and then I have to put water in the tank and that will take care of it for a while. The second issue is when you open the container to get ice it always drips no matter what. This issue I have no clue on how to fix. I had seen it in other reviews but went ahead and bought it anyways I needed a more reliable ice maker. Other than that it work great there is always nice crushed ice ready for you cup. I don’t think these issues are enough for me to return it and will deal with them. Better than dealing with my crusty old ice maker I had to clean once a week.

Im very happy that i bought this Nugget Ice Machine. It makes the small nuggets like Sonic has. Its very easy to use. This is the best one that i have ever bought. I highly recommend this one. I use it everyday and the ice stays in it. You never have to empty. Just fill up the water tank.

Love it! The wife and kids are huge fans of the chick fil a ice and now we have it at the house. The side tank is a huge help. It pumps out ice quick. Looks good too

If you like to crunch on ice then this is the way to go. It also does a good job of thoroughly cooling down your choice of drink. The ice maker is not the quietest, if you are within 15 - 20 feet you can hear it above normal ambient sound level. The cooling fan is the main culprit of the sound. Sanitizing the unit is a bit of a pain.

Makes great ice super fast. The worst part about these units is the maintenance and keeping it clean, but man when you have large parties or specialty drinks there is nothing better. Our house fridge has super small ice bin, so we end up using this everyday more than most I am sure. Everyone wants one, but nto all can find it at the price we did.

Makes lots of ice in just 30-40 minutes. Easy to use. Fills the bucket with just one water fill. Love the suze if the ice too. Just replaced one i had 4 years with the new model! Firget the undercounter built ins!

Makes great ice! It is a little louder than I thought it would be. Holds ice for about 18 hours before it begins to melt. I do like that it continues to make ice as the ice in the drawer melts. It's a very good product!

I have had the original GE for almost 20 years. It was time to upgrade. The newest version makes ice faster and has the large side tank that is a game changer. The cleaning feature is much easier; the magnetic scooper is a must

Ice is great, I like that I can use filtered water in it. Maintaining it is a bit annoying, have to take it to the sink drain it and run vinegar through it for a while to get it back running well.

Works well, makes ice fast. Machine is extremely delicate though, needs maintenance every 2 weeks. Not for the average person who doesn’t keep up with maintenance.

This unit is a great ice maker. I add filtered water to enhance the "flavor" of the water. No flavor means great tasting water. The only reason I didn't give a 5 stars was because of the price.

2nd 1 i purchased 1st one failed by my own fault , didnt descale as much as i should have , great ice maker just what the wife ordered. it does require to be maintained and decaled with a new filter once a month. especially if you have hard water, but even with filter or bottled water descaling is required

Ive had my Nugget for 9 months and im obsessed! No issues whatsoever and we have nice, frozen, chewable, perfect ice cubes at all times of the day. Theres an app that pairs with the nugget so you can set the time you want the machine to turn on and off daily. Im obsessed!

It makes fantastic ice… but it is wildly unusable. My first machine lasted 2 weeks before it started making noises like a demon being exorcized from a shrieking cat. It is so loud I can hear it FROM DOWN THE ROAD when I’m walking my dog. It’s a wonder my neighbors never made a noise complaint. I returned it and got a new one. The new one lasted an entire month before it started doing the same thing. If I didn’t live in an apartment, I’d just buy a new fridge with a good ice maker in it. If you own a home, honestly do that. Save yourself the trouble and your hearing.

This icemaker is the best icemaker I have ever owned but you have to make sure you do two things in order for it to keep working well. 1) DO NOT USE THE FILTER. After a short period of time, it simply will not support the flow of water required by the pump for the system to work properly. 2) Instead, use filtered, purified water in the system. My daughter has a Brita filter on her kitchen tap that reduces the Total Dissolved Solids (TDS) to around 150 ppm (use a tester). I took it one step further and take that water and use a countertop RO water purification system that reduces the TDS to zero (it is probably not, but my meter only reads parts per million and not lower). By using that water, and no filter installed in the icemaker, I have been using the icemaker for around three months with no issue (no descaling, no cleaning). I am planning on cleaning the icemaker every few months or so, but so far, no issues with what other reviews have said on BestBuy and online (low water alert, descale, etc.)

Wife is absolutely in love with the machine. We both enjoy the nugget ice. This machine has been running nonstop since we plugged it in and the only time it’s been turned off is when we are, cleaning it. Found no issues with the machine works perfectly highly recommend following the maintenance and cleaning instructions and you should not have a problem with the machine

It works very well. Is not to big on the counter. I do the maintenance as the lights come on, about once a week.

It is quiet, works great, makes double the ice of the last machine that i had. Looks better. Side tank holds more water for less refilling.