Customer Ratings & Reviews

It makes a lot of ice. It's really good. Love it in my iced tea. I mis-read and thought it could be plumbed into my house plumbing if desired making the side tank optional, but it cannot be. It is a little louder than I expected also, but overall, I like it.

This is the 2nd machine, the 1st quit working after 2 years. Thankfully I had purchased the warranty and Best Buy replaced the old with a new one of the same model. The ice is wonderful, bin stays full. I would purchase again.

This is my review of the GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Side Tank upon which I rate at 5 out of 5 stars! Out of the box this product is heavy at 38-pounds and takes up some counter space. When fully assembled with side tank and drip tray the measurements are 16.50" H x 13.375" W x 21.00" D (to account for power cord management). The product comes with a QuickStart guide to get you going to begin making some delicious crunchable nugget ice! You will need some household bleach (1-teaspoon) to sanitize the product prior to making ice. Once the product is sanitized and thoroughly flushed, you are ready to add the side tank and install the water filter. On a side note, the manufacturer suggests descaling the product every two to four weeks depending upon your water hardness. The included water filter will reduce the need to descale but to completely eliminate the need to descale you may use distilled water instead. As for smart features, the product does have a "SmartHQ" app that will provide you with cleaning and care videos, parts and filters menu, and finally, use and care manuals. With the app you are also able to turn on/off the unit, turn on/off or dim the light, and set an ice making schedule by day and time period of time on and time off. As for ice making capabilities, the first ice pellet fell in 10-minutes. The product ice bin will hold up to 3-pounds of ice. Per manufacturer's specifications, the product will produce up to 38-pounds (13-full ice bins) in a 24-hour period, of course with multiple water refills of the side tank. This product is found to be very satisfying for those craving clean/tasteless crunchable ice, I did. I highly recommend this product and hope my review added in your purchasing

This is our second ice machine. Love the ice this makes it’s fantastic! Very high maintenance which is a pain. Is the ice worth it? The warranty from Best Buy had to be used on the first one I guess it was worth it, refunded the $$ spent but price was higher to replace. Might be better to warranty with GE, just replace the unit.

This ice maker holds water for so long, I only have to fill the water tank once a week. The ice doesn't melt that fast. It makes chewable ice and it's the perfect size. It's self cleaning and self scaling cleaner also. Yes, it's a little pricey but it is worth it. The scooper has a holder that sticks to the side by a very strong magnet. The system is not loud at all and makes ice very fast. So far, I have no complaints. In my house we use a lot of ice and this system is keeping up so far.

The ice is great. Bought as a present for the wife since this is what she wanted. I just wish it didn't have the wifi. I know it helps GE to troubleshoot the machine if there is an issue. BUT if you do not connect to wifi after a couple of weeks it will lock up and tell you to add water even if it is full. A call to GE that was unnecessary but the machine wanted the wifi connected. Once connected it has been OK.. It just seems like every time we turn around it is either telling us to sanitize or descale. We only use distilled water so I do cheat and skip every other one. But you still have to run the cycle to get the light to turn off.

That’s atleast what my girl said. Set up instructions were a little unclear to me. Understood the basics from the manual, but would be nice to have an official set up video. Found a random guy set up video, but he even ran into some problems. Maintaining/cleaning is excessive to me, atleast for this price. Recommends sanitizing, rinsing and draining 4 times per week and to use distilled water. Seems like a lot of wasted water and time to do that many times for ice. Other than that, it does make great ice and has been going strong for a week now.

GE OPAL 2.O ULTRA NUGGET ICE MAKER WITH SIDE TANK is the kitchen appliance that I didn't know that I needed. This nugget ice is comparable with what I have found in resturants, hotels, and our local hospital. It's the kind you can crunch. The GE Opal 2.0 Ultra arrived in a very large box. I thought there is no way this thing can sit on my countertop. The box contained everything that I needed to setup this ice machine. It comes with a manual, Quick set-up guide, side tank and base, side tank clip, ice bin, ice scoop holder, ice scoop, drip tray, water filter, screened intake cap, and the ice maker. Before using the icemaker, you should wash all accessories and wipe out the ice machine. I ran the cleaning cycle using a water and bleach. This water was drained and I then ran the rinse cycle 3 times. The Opal Ice Machine was now ready to make ice. I removed the screen intake cap and replaced it with the water filter. I attached the clip to the left side and filled the tank with tap water. The Opal 2.0 has built in WiFi to sync with your GE Profile. Just download the app and you can control your icemaker with your phone. After 7 days I received a notification that it was time to sanitize the ice machine. I repeated the steps that I did when setting up, fill the reservoir with water and 1teaspoon of bleach, then run the rinse cycle 3 times. Highly Recommend.

Looks great, works great! Fast ice maker, easy to operate, makes a ton of ice ongoing. Pricey, but you certainly get what you pay for. Nugget ice is as advertised. However, not sure I want nugget ice as my primary ice type. Miss the bigger cubes that melt slower. For this reason, I may return and purchase a machine they makes “regular ice.”

Amazing after the first 2 days. Replaced a competitor brand ice maker because its ice was just small cubes not conpressed shavings Works great. Did havw an issue for thr forst 2 days where we had to turn it off for a while due to squeeling noise but after the machine was ran a bit it stoped may need some machine oil in the future but i have the best buy warranty so im not worried

This is the third one of these machines I have had. I purchased the extended warranty, and the first one was repaired, the second one was replaced, I am now on number three. These machines work great, but depending on your water, frequent cleaning to remove calcium and lime scale is important to keeping it going. When it works, it is great. I would highly recommend buying the extended warranty, since I have now used it twice. I will say that this newest version is better than the earlier models. Seems to work a little faster, runs quieter and smoother overall. No issues with this new version so far.

2nd one purchased. This one is louder but works great!!! Just bought my daughter one.

This ice maker is really really nice! I love that I’m able to control it from my phone using the app, I like the nugget ice, I like how easy it is to set up and I love the side tank! I will say, it is high maintenance. I find myself cleaning it every 3 days because it tells me to in the app. It’s easy to clean but it’s just a bit much. I don’t mind because I know I’ll get clean fresh ice everytime but I’m just saying in case you may not like the idea of that. Other than that, I would recommend this product to others because it makes a lot of ice and it’s not loud at all. It also looks so much nicer in person.

I had the 2.0 for almost a year when it started to make squealing noises every time it made ice. I endured it for a few months but finally decided to return it because it was rewly annoying. I cleaned it when it told me to and descaled it, plus used a scale-inhibiting filter but still had this issue with the squealing. I finally decided to return it for a replacement but the original model I bought in December 2024 had been discontinued and upgraded (slight design improvement). The newer version is noticeably quieter and when it pulls water in from the reservoir, the pump is also a bit quieter when operating. Probably not worth an upgrade for a slight reduction in operating noise, but definitely glad I got this newer version. I highly highly recommend Geek Squad protection as I had issues within the first 8 months and it was out of manufacturer (1 year) warranty when I ultimately decided to return it.

The ice maker performs as expected. It is easy to set up. It sits on the Island and delivers lots of ice. It's a little noisy but you get used to it.

Best Icemaker I have purchased yet! Easy to set up and easy to use. Produces a lot of ice and runs smoothly.

Outstanding product. The ice chips are excellent for iced coffee. I really like the fact that it has a extra water tank on the side so when giving an event you never run out of ice it's constantly making ice.

Incredible ice, chewable, fast to fill. Supported a 15 person party at my house with no issue. Pretty loud. Timer and wifi is magical! We wake up to perfect iced coffee ice.

This is one of my favorite Christmas gifts ever. I am so getting one for our cabin! Easy to install, super easy to work and ever so fun to use! Soft, easy chew little tiny icy treasures. It will make ice cream churning a breeze in all seasons of life. Thank you!

It functions wonderfully, love the ice. Texture is perfect, easy set up and cleaning