Customer Ratings & Reviews

I wanted to wait a full month before reviewing the product. got extended warranty because some reviews made me nervous and the item is costly. bulky item, but so far love the product and love pebble ice so much. it’s been a great addition for the summer. I worry how much we could possibly use it in the winter. but guess we will see. but right now while it’s warm out, it’s been a game changer. my boyfriend and I use it every day. we use distilled water. sure I guess the sanitize weekly thing is a little time consuming, but worth it.

Best nugget ice machine out there! Ice does not melt easily in drinks! High capacity and great cleaning cycle

Love this ice machine. Makes the best ice. Only down side is it is a little noisy, not enough to bother me though

It is the best item I’ve ever bought. I really have enjoyed it and still enjoying it. I loved crushed ice. I’ve been wanting one for a long, long time. Thank you very much for having me.

Keeping the machine clean is kind of a pain, but the results is well worth it for the health of the family. We all love the ice, and it makes lots of it!

Makes great ice but is noisier than prior gen and the omnipresent filter light is annoying. I hope it’s more durable than its predecessor

this is a rebuy - i had the original since July 2020. This 2.0 unit works really well. The ice is a bit better and has a softer crunch! Several upgrades - metal scoop with a magnetic holder. Screen filter for motor. All with the same functions. I think this one may be a touch quieter. But it pretty quiet for a counter appliance. There are some new features like the descaler and the inhibiter filter. Looking forward to years of use from this new version!

This ice machine works great. It makes your first batch of ice within about 10 minutes and makes almost 40lbs per day. I bought this because I had shoulder surgery and the small ice is ideal for making ice packs that conform to your body. The cubes that my fridge makes are regular size and don't conform to your body as well. The downside of the ice machine is that it's rather expensive and the amount of cleaning that needs to be done prior to having edible ice is kind of a pain. Overall the price and cleaning aren't that big of a deal to ensure that you have clean ice! I definitely recommend this machine!

I had the older model and it lasted a little over a year. Luckily I got the extended warranty and was able to exchange for this version. Overall this one is quieter than and the added filter is nice. In hindsight, I probably didn't need the ultra version since we use filtered water and had no issues with scaling previously. The opal ice is great, much better than your standard refrigerator ice, and this machine kept up to the summer ice demands of a family of 5.

This has major improvements from the 1 series of the 2.0. This makes ice so much faster and will run all day. The filter reminder, Descale and sanitize reminder is great. The only problem is if you have hard water you are cleaning this every week. you have to do it right or the sensor will not turn off. This is worth the buy they have made great improvements with this.

Great ice any time you want it. This machine gets the family to drink more water due to the soft crunchy ice. Nice color and storage for the scoop. Reservoir helps with low upkeep.

After a couple of months the ice maker started making a squealing noise. Other people in reviews have mentioned this as well. We descaled the unit and the noise went away. It works great and I’m extremely happy with the purchase. Just understand ahead of time that you will have to clean it every couple of months.

Works as expected. Makes ice quickly. If you are going to use distilled water you need 3 gallons between the initial cleaning/flush and then making ice.

Only downside is the product is big and is slightly noisy but it makes perfect, chewable ice that no other ice maker can.

My kids love this machine, more specifically the ice it makes. And that's why we bought it. But the prescribed maintenance and effort to keep it descaled are really overwhelming. We buy distilled water to avoid the extensive descaling process. And sanitization is recommended way more often than I really feel like doing. It's a lot of work to have this ice machine and keep it running the way the instructions indicate.

I purchased this to replace an Opal 2.0 that lasted for 5 years. This replacement, while seemingly expensive is actually a great value and an excellent upgrade! First the little things, a magnetic scoop holder, no more misplaced scoop! The scoop is now stainless steel as opposed to plastic, a plus in my opinion. For the major upgrades - the machine is extremely quiet; I often find myself checking on it to see if it is working or not (much quieter than my last one)! I have not tried out the Wi-Fi function yet (I didn't really use it on the last one). The ice quality is excellent, giving you the delightful chewy nuggets that you are looking for. It also has redesigned filters, an additional air filter, and additional features for sanitizing and descaling and reminders for each!! Overall, I would say this is a great upgrade that I am very pleased with and if you are in the market for a nugget ice maker, you can't go wrong with this one!!

The ice makes ice very fast. It is so good. The ice is like sonic but better. Easy to operate.

You want real nugget ice this is it. Not only does it look good but it also gives you Real Sonic ice. Really enjoy this product. We use it all the time.

Great product, easy to use and assemble. Great qulity.

Makes ice fast and alot of it. Only complaint i have is not having the ability to cancel out certain lights for cleaning or filter by wifi.