Customer Ratings & Reviews

This ice maker is the bomb, and does what it is supposed to do - make crunchy chewable nugget ice, like some fast food places have, so that my wife can have the ice she loves when she wants it! The capacity and production rate are more than adequate, and I cannot see using one of these WITHOUT the optional side tank accessory. You really don't want to have to pull the ice bin out and pour water in that way, especially if you use a lot of ice. Just be aware of the maintenance required. I went into this knowing the maintenance requirements - weekly or so sanitize cycles, as well as monthly or so descaling cycles. If you schedule it to be off at night (say 10pm to 7am), you can squeeze several more days in between cleaning cycles. It doesn't bother me, and just ensures everything is clean, fresh and pristine. All in all recommended, but know about the cleaning requirements before you purchase.

Our old one just passed 2 years of service and needed to be retired. This one has a few improvements over the old one. The ice making stops when you open the ice box, and the box folds out further. It also appears that the ice making pauses if you haven't opened the box in awhile - power saving feature? Not sure I like that, but overall this machine does the job well! Pricey! Get it when on sale - we got $100 off.

Love the opal ice machine. I had one of the originals and when it stopped making ice regularly I purchased another one. I use this machine all day and it does great at keeping up with my ice addiction.

Lots of cleaning required, but it's automatic so not horrible to do. Great ice!

Makes great ice. Hard to keep clean and eventually becomes extremely loud and has some issues.

So far after about a month, this thing is awesome. Makes ice quickly, and isn't louder than typical ice makers in a fridge. The refill tank makes it easy to refill and know when the water is getting used up, which is a huge plus! If you want the best pellet ice, this is the machine.

It's been a fantastic purchase! We were on vacation in Santa Rosa Beach Florida. We had sixteen people staying at the rental house. The ice maker in the refrigerator was terrible. We ran out and bought the Opal 2.0 Ultra. It worked like a champ out of the box and it is being used in our kitchen right now. Great product!

So far, this has been a wonderful addition to my home. The ice is made quickly, easily, and is great quality. Main drawbacks for me are cost and some concerns on longevity.

I had three other countertop ice machines this one by far is the best it looks very classy. I had the 1.0 nugget ice maker it did break. They honored the Warenty put the difference in and got this one. It's a little pricey, but very nice be prepared to have to clean it every week

Best ice machine ever. We love it and its actually easier to maintain and clean than i thought it would be. I have already recommended this to several family members

This unit is a great ice maker. I add filtered water to enhance the "flavor" of the water. No flavor means great tasting water. The only reason I didn't give a 5 stars was because of the price.

Love my ice machine! 2nd one! Only drawback is that you have to sanitize about every 2 weeks...my other ice machine did not have this feature.

I like the ice maker, it works great! The only reason for giving 4 star in place of 5 is because I went round and round (over 30 mins) with the silly call center while trying to get in contact with my local store. (And they still didn’t help me). The foreign, barely-speak-English call center is a joke and not helpful whatsoever. They just keep transferring you off to someone else. The ice maker is great though.

I love this ice maker!!! Easy to use...easy to clean! And always full of ice!

The upgrades are nice, but there's a glitch with the software stating I need to descale it after 3 days. Then whenever you do have to descale it..you have to let it sit for 18 hours! You also have the choice of placing a filter inside which is an extra cost. Do I recommend it.. kinda?

I have done a lot of research on this particular ice maker snd decided to purchase it on a whim. I have yet to regret that decision.

This isnt really a review, nobody ever wins the $400 its just a ploy to get good reviews on their items so people will buy them more

I had one previously for about 4-5 years and loved it so much when it stopped working I purchased my second one. After a few hiccups with my second purchase of this product all has been great. The only thing that I am not crazy about is that the hose that goes from the unit to the side tank is a dark color now. I clean it every 4 to 6 weeks since I use filtered water and I used to watch that hose to make sure there were not any particles floating around. If I saw anything I would clean it early. Now you can’t see anything since the hose is dark. Other than that I love this product. The best thing GE makes in my opinion.

We bought this Opal 2.0 Ultra Ice Maker as a gift for our son, after owning and being very pleased with the same ice maker for both our permanent residence and our second home. So, this is the third Opal 2.0 Ultra Ice machine we have purchased. To be sure, the scale inhibiting filter will need to be replaced every month or so, and proper sanitization and cleaning is simply a fact of life with these machines. We always use tap water to make ice. We make sure to clean and sanitize the unit and replace the filter on a monthly basis. I went ahead and bought the 4 year extended maintenance plan offered by BestBuy for each of the machines..."just in case", but have never had to use that service. Bottom line is that this Opal 2.0 Ultra Ice Machine is probably the most used appliance in our kitchen and is definitely the most popular appliance with our guests...All of our visiting friends have LOVED it! Go ahead and buy one, you (and your friends) won't regret it!

I loved this product up until it didn’t last after only 4 months and to be honest it’s too expensive to not last. The maintenance for the product is also a lot. I’m glad I always purchase geek squad protection because it definitely came in handy this time. I returned it today with no issues and bought a less expensive version.