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Customer reviews

Rating 4.7 out of 5 stars with 2124 reviews

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96%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about Gears 5's impressive graphics and engaging story. The campaign and horde mode also receive significant praise, with many citing them as highlights of the game. While some players found the controls needed adjustment, overwhelmingly positive feedback focuses on the action and, for some, the open-world aspects. A few players expressed some minor concerns about the ending.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,124 reviews
  • Pros mentioned:
    Graphics, Story

    Rated 5 out of 5 stars

    Just stunning

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I preordered this, so excited and totally did not disappoint. I have been following the entire series since the beginning. I love how we can be Kate or even Jack!!! The story is so good and so are the graphics, sounds, music. If your heart doesn’t get a pumping you must not have one. I like how there are side missions.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're thrilled that you're loving Gears 5! It's great to hear that you're a fan of its story, graphics, and characters, especially coming from a player of the entire series. We hope you continue to have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics, Story

    Rated 5 out of 5 stars

    More Gears!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gears 5 is an improvement to an already great game Gears of war 4. The world is semi-open, great graphics, deep story, etc. Its in my opinion worth a buy. (My review is for the single player campaign only).

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Story

    Rated 5 out of 5 stars

    Outstanding: Gears 5 shines!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gears 5 redefines greatness with stunning visuals, gripping story, and exhilarating gameplay. A must-play for fans and newcomers alike. Fantastic game! Loved the story mode!

    I would recommend this to a friend
  • Pros mentioned:
    Campaign

    Rated 5 out of 5 stars

    Awesome game!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent video game. The latest in the GOW series doesn’t disappoint. Gears 5 is exactly what it needs to be. This old war vet still packs a punch. The open-world exploration has issues, but that isn’t enough to steal away the thunder The Coalition expertly deploys on the battlefield. The campaign is a fun ride that concludes with a shocker moment and a hell of a setup for a sequel. I’m already looking forward to that follow-up. Buy it, it’s fun and you won’t be disappointed. I loved it!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    One of the best Xbox exclusives

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I play this game first on Xbox Game Pass, and I really love it. I liked it so much that I bought it for my collection. Its excellent to play single or with your friends online. If you have an Xbox console you need to play this. Its one of the best exclusives that this console have.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Story

    Rated 2 out of 5 stars

    2 for 2 many glitches

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the glitchiest game I’ve ever played. I’ve been playing the campaign with my friend across the country as it’s become a tradition of ours in this series and I’ve never experienced so many glitches than I have in this game. For example, when you start upgrading Jack it tells you to go to the Jack menu, so I did but I got stuck in it and the only way to get out of it was to restart to the last checkpoint (as many other people have reported the same problem). When we finally beat the Matriarch, it put me in a loading screen and my friend in a cut scene. He wanted me to see the cut scene, so he reloaded the last checkpoint and it made us replay the Matriarch boss battle! There are also many times where the game will freeze for a second, especially after rolling whilst in combat and when it unfreezes, I get killed. We were playing again the other day and I was driving the skiff and kept getting stuck without being able to drive or get off of it. The only solution was to reload the checkpoint and even then sometimes he had to reload it three times for it to allow me to do anything. I have attached a screenshot of this. All of these glitches are completely unacceptable. As someone who has loved and played this franchise since the get-go I am truly disappointed how they would release this game with so many glitches. It’s a shame too because it is visually beautiful and I love the new additions and storyline as well but they were obviously money hungry and didn’t care about fixing the bugs before launch. I will not be buying anymore Gears games because they failed on this one because it’s just too frustrating dealing with all of the glitches, which takes away from the fun of the game.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that you've experienced several glitches while playing Gears 5. The game's development team is continuously working on bug fixes and new content for the game, and just released a big update that may have fixed your issues. For information on the latest product updates, go here: https://www.gears5.com/news

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beat in the entire gears series. 5/5 game. Wish I could start over and play it again.

    I would recommend this to a friend
  • Pros mentioned:
    Campaign

    Rated 5 out of 5 stars

    GEARS 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great multi-player game even better campaign worth it

    I would recommend this to a friend
  • Pros mentioned:
    Story

    Rated 5 out of 5 stars

    Execellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent game, I recommend it 100%. Excellent story and excellent multiplayer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Jon,

      Thank you for recommending Gears 5 for its excellent story and multiplayer! We're glad that you've been enjoying it, and hope you continue to have a lot of fun fighting The Swarm.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Gears 5

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gears of war series is one of those most plays if you enjoy third person shooters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend this game!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent game! Zombie mode is as good as blk ops II. Like the winter snowball gifts with gifts, pretty cool way to upgrade weapons.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazin product amazin product amazin product perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let’s do this

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you love gears of war, you’ll love this game. Definitely recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good game at a great price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas present for my kid. Got it for $5. Can't complain.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Early access game not a final standard one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this game and after installing i noticed it's not the standard final version but the early access one with only campaign mode and the other are missing. When you update it requires you to download the whole game. In microsoft store it says the game is installed but not bought as your own property. I'm disappointed.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that you're disappointed by Gears 5. Just to clarify, you are purchasing the full version of Gears 5; some fixes and features may download after you've installed the game to update it to the latest version, though. Since this is the physical disc edition of the game, it may not show that you've already purchased the digital version in the Microsoft Store.

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Misleading cover art no same as when u purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cover art is misleading dont advertise wrong cover art for a game that doesnt come with it. Would of been nice to get a series x cover art reather then regular xbox one cover art. Its just included upgrade on ur console not game.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not sent the same box art/case as the one in the picture yet whenever I have tried to price match an item and the art work isn’t EXACTLY the same they refuse to give me the discount. OOOF MADONE!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Campaign, Graphics, Story

    Rated 5 out of 5 stars

    Great game

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Graphics are amazing. Read Ascendance, good back story. The series is just great and Gears 5 just brings more back home. Campaign is fantastic. Good story and new uses of the robots Dave and Jack. Prepare for more fun and a must have if you are into the Gears franchise. Playability is smooth on Xbox X.

    I would recommend this to a friend
  • Pros mentioned:
    Campaign, Graphics

    Rated 5 out of 5 stars

    Gears is BACK!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a fan of the Gears series and 5 has not disappointed. Horde has been improved upon with a lot more challenging enemies to provide hours of challenges and fun. The campaign is well told and will definitely have you hooked wanting to play more and more. This game won't dissapoint.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Doug,

      Thank you for sharing your thoughts on Gears 5! We're glad that you're enjoying its great campaign and improved Horde mode as well. We hope you continue to have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Campaign, Graphics, Story

    Rated 5 out of 5 stars

    The best gears game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and fun campaign with all the characters. Story is good, combat, visuals and gameplay is amazing! This game support Dolby atmos and DTS X i use a proper headphone the game is even better! Multiplayer is fun as the previous gears and addictive

    I would recommend this to a friend